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Room spacious and clean, great location spoilt by overall shortfalls and poor service.
WiFi unavailable in rooms for the week we were there, excuses from the weather to service outs were false as got elsewhere. Water in bathroom on floor not rectified - excuse humidity....More
Thank Peter R
Response from Trip A, Guest Relations Manager at Club Tropical ResortResponded 2 weeks ago
Firstly we would like to address the WiFi issue you mentioned and it has been an ongoing problem for the resort as Port Douglas is a regional area the WiFi is not as fast as you would expect in a major city and can be...More
We stayed for two nights and booked a 1-bedroom apartment. The main room is a lovely size and contains a Queen bed and corner lounge and a small balcony that has the well equiped kitchenette out there, a good size bathroom off this room with...More
Our visit was our third in as many years. The property is ideally located near quality restaurants and within walking distance of attractions.
The simple fact is this resort is on urgent need of maintenance and an upgrade in the quality of suite fittings. We...More
Not sure if this is the norm but less than impressed with this 'resort'. Very tired and in need of some upkeep, limited or no wi-fi, no room servicing, no new towels, had to buy toilet paper and not overly clean. That being said Heather...More
Response from Trip A, Public Relations Manager at Club Tropical ResortResponded 2 weeks ago
Thank you for sharing your review of Club Tropical Resort.
As a self contained style of accommodation we do include a starter pack of amenities on arrival which is standard and a mid stay service is offered for stays of 8 or more nights. Guests...More
2 star at best, no ovens, cleaning bucket broom and mop in your one piddly cupboard that is meant to store a family of four clothes!!! All fittings covered in rust. They put me in Sea Breeze room which is a one bedroom partitioned off...More
US$101 - US$213 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Response from LouisPercival | Reviewed this property |
To a certain level then you have to carry your suitcases upstairs and downstairs depending on your room. No one around to help, not easy with a child and elderly person. I had to do 3 trips up and down ... this was not... More
To a certain level then you have to carry your suitcases upstairs and downstairs depending on your room. No one around to help, not easy with a child and elderly person. I had to do 3 trips up and down ... this was not declared at the time of booking would advise people to select disabled access and phone ahead to verify. I wouldn't have booked otherwise if I'd known.