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The Emerald

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65 Reviews from our TripAdvisor Community

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Showing 63: English reviews
Reviewed 3 weeks ago via mobile

As the review goes. The place needs a whole lot of improvement for guests. Airconditioning not working. Had them checked by the staff ( although the staff was courteus and friendly) he was not able to do anything about it and just suggested to open up the windows. Place was okay. Lounge are old and uncomfortable as ever. Same with...

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Thank Kirby L
Reviewed 29 September 2016 via mobile

The 2 bedroom apartment were in is awful hair in our bed sheets tiles are falling off in the spa bath . Window handles fallen off . It looks like it hasn't been cleaned at all. We even have boiler in the cupboard.

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1Thank Irene T
Reviewed 9 September 2016 via mobile

Good price, I got 2bed room place with river views it should have bigger balconeys but decent size rooms it would be awesome if master had it's own tv, happy happy chappy! You could live here it'd better suited for long stays it's cosy and ya snuggle into it and make it your own

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Thank troymason22
Brisbane, Australia
Reviewed 15 August 2016 via mobile

When arriving to check in the manager was no where to be seen and front door locked so it took 10 mins for him to realise and open the door so unprofessional. He asked for $100 deposit by eftpos which was ok but he didn't give a receipt which had us worried. Room was ok. Expected better from photos. Not...

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Thank teritanaka
Forster, Australia
Reviewed 13 August 2016

We also stayed in 302. The beds were comfortable, and the apartment was clean... BUT every curtain was broken, the clothes airer was broken, and there was no ironing board. The toilet in the second bathroom would not flush. The spa timer switch stuck 'on' and the only way to turn off the spa was to turn off the circuit...

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Thank Bruce E
Reviewed 8 July 2016 via mobile

Travelling from England and wanting to fit in quite a few different trips I was looking for something inexpensive. I come across The Emerald, even with a few shaky reviews on here I went ahead and booked it anyway as it seemed good value for money, we set our expectations low. When we arrived we were completely surprised to find...

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1Thank Joanne H
Brisbane, Australia
Reviewed 30 June 2016

The Emerald is disgustingly maintained with poor management ripping guests off. When you have checked in & realise the condition of your accommodation it is too late. Management deducts one night stay if you refuse to stay in squalor conditions. The reviews that have been posted with photos are an example of the mould, grime, Roaches, animal droppings, stained, lifting...

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3Thank manich0lls70
Hobart, Australia
Reviewed 28 April 2016 via mobile

This hotel was the worse maintained hotel ive ever stayed. We stayed in room 302 and the place was falling apart. Every blind was broken and very old and dirty. The windows would not open as they were stuck from the grime build up.The toilets would not flush, the spa was filthy and only worked on occasions. There was no...

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1Thank Mike G
Melbourne, Australia
Reviewed 2 April 2016

booked 2 nights stay with a bf, however broke up a week before our trip. with a broken heart, requested a date change for my booking so that a friend could stay. it was difficult to make a contact with the owner, but once i did, his response was very quick and very considerate. he granted my request without a...

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1Thank yoshiko s
Glenmore Park, Australia
Reviewed 25 March 2016 via mobile

Great price, not as clean as I'd thought. Lots of built up dust and shower scum. Claims to be in a quiet cul-de-sac but was up all night listening to people yelling and screaming. Over all a good pit stop.

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Thank Nicole D

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Beachfront
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
High rise hotel on the river, only 10 minutes walk from the famous surf beach. Every apartment has 2 bedrooms, with a spa in the ensuite off the main bedroom. 3 Balconies with stunning views day or night. Suitable for longer stay family groups or exciting weekends away. ... more   less 

Additional Information about The Emerald

Address: Emerald 7 Mallana St, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: $155 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Emerald 3.5*
Number of rooms: 13
Reservation Options:
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Also Known As:
Emerald Surfers Paradise
The Emerald Gold Coast/Surfers Paradise
Hotel Style:
#10 On the Beach Hotel in Surfers Paradise
#14 Spa Hotel in Surfers Paradise
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Questions & Answers

Here's what travellers have asked, with answers from The Emerald staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay here it is absolute filth”
 of 5 bubbles manich0lls70, 29 Jun 2016 | Read review
“best views, quiet environment, nice pool, riverfront, giant bath”
 of 5 bubbles yoshikos2013, 1 Apr 2016 | Read review
“Go to the Sunshine Coast”
 of 5 bubbles 85douge, 28 Sep 2015 | Read review
“Ask for a condition report first of the room they want to put you in.”
  • No notice, smelly oily unpleasant
 of 5 bubbles rjwallace, 15 Jan 2015 | Read review
“choose somewhere else. Stay away from here.”
 of 5 bubbles 298elizabethf, 29 Sep 2014 | Read review
5 of 5
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