We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Emerald

04/06/2017 05/06/2017
1 room 2 adults 0 children
Compare best prices from top travel sites
and 3 more sites!
Professional photos
The Emerald
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

68 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
There are newer reviews for The Emerald
See the most recent reviews
Showing 66: English reviews
Brisbane, Australia
Reviewed 28 September 2015

We arrived at 5.00P.M., and this is the first time in our travels that we have had to try and page a manager on an intercom system, in a raging tropical storm. You require an access card to gain entry to the 15 level building. In twenty minutes it was answered three times then they disconnected. At this time a...

 Report
Helpful?
1Thank Doug E
Warrnambool, Australia
Reviewed 3 September 2015 via mobile

The hotel was situated in the corner of a block of poorly kept houses. There was motorbikes riding around out the front. It was disgustingly dirty. The view was average. The employees and service were the worst I've ever had to deal with. Will never rebook!!!!

 Report
Helpful?
4Thank SarahJade14
Melbourne, Australia
Reviewed 11 July 2015 via mobile

Unit was spotless, didn't seem to have any of the problems others have had. 2 bed rooms plenty of room only a short walk to heart of surfers, easy comfortable room. Only negative was the blinds on the windows let in way to much light so no sleep in possible.

 Report
Helpful?
5Thank Suz874
Reviewed 24 January 2015 via mobile

Upon arrival waited 20 mins to get checked in once in room absolutely disgusting. But decided to give it ago. Spent all afternoon cleaning and trying to wash sheets so we could sleep. Then nothing but dramas from leaking fridge to dodgy electrical once electrician left tried to stay positive until it all went off agin at 10pm decided it...

 Report
Helpful?
7Thank MEM8583
Melbourne, Australia
Reviewed 15 January 2015

Arrived late, and got my key from the after hours reception safe, opened the envelope to get my key out, and headed to the room. Got to the room to find an oily smell, and it was very hot and humid. Checked out the wonderful spa which was the main reason to book it and found literally missing tiles, steps,...

 Report
Helpful?
8Thank rjwallace
Melbourne, Australia
Reviewed 5 January 2015

We stayed in the hotel for 4 nights, Rooms were clean, but there was no re-supply of toiletries for the rest of the stay. Issues – The dryer did not work – property manager was least concerned to help The spa did not work - property manager was least concerned to help Parking issue – have to park the car...

 Report
Helpful?
6Thank Brijesh K
Melbourne, Australia
Reviewed 3 January 2015 via mobile

I arrived here yesterday after my wife and three young kids. She warned me that the room was bad but I never expected this. Broken blinds, broken window locks, stained carpet, stinking mould in the shower, filthy walls, uncomfortable beds, a single rusty air conditioner struggling to cool the place, broken cupboards, need I continue? The manager was full of...

 Report
Helpful?
10Thank Alexander F
Melbourne, Australia
Reviewed 31 December 2014

I booked the emerald hotel and then read the reviews, I was then worried that I'd made a big mistake. This hotel is fantastic, great for families with two bedrooms and two bathrooms in each apartment. Nice, clean rooms with good appliances. Three balconies made watching the NYE fireworks perfect in all directions. Short walk to Cavill ave and the...

 Report
Helpful?
6Thank Bicko25
Reviewed 12 October 2014 via mobile

Positives: - only 1: the view and location Negatives (just to name a few as the whole unit was disgusting): - absolutely filthy environment: kitchen floor sticky, old mouldy carpet, hairs in shower from last poor sucker who booked this room), hot plates dirty, mould curtains, coffee table sticky, mould on bedside lamps. - bathroom soap not provided - carpets...

 Report
Helpful?
4Thank Deesy85
Lloyd M, Manager at The Emerald, responded to this review

I am very sorry to hear that our cleaning standard was lacking on this occasion. We will be more careful with our pre-checkin inspections in future. Thank you for taking the time to point this out.

Weston, New South Wales, Australia
Reviewed 30 September 2014

Dirty room. Sticky floors. Unless you stay for 9 days or more your room doesn't get serviced and you don't get clean towels every day. The kettle was so dirty that we bought one at Woolworths so we could have a cuppa in our travel mugs. Wouldn't touch the cutlery or crockery as it was dirty and disgusting. The beds...

 Report
Helpful?
3Thank Elizabeth F
Lloyd M, Manager at The Emerald, responded to this review

We are sorry to hear this. We will try to do better in future

80 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (69)
Viewed
Room/Suite (10)
Viewed
Hotel & Grounds (4)
Viewed
View from Room (6)
Viewed
Bathroom (2)
Viewed
Family/Play Areas (1)
Viewed
Other (46)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (11)
Viewed
Bathroom (1)
Viewed
Family/Play Areas (1)
Viewed
Hotel & Grounds (5)
Viewed
Room/Suite (3)
Viewed
Dining (1)
04/06/2017 05/06/2017
Hotels you might also like...
Travellers also viewed these Surfers Paradise hotels
1.6 km away
Alpha Sovereign Hotel
Alpha Sovereign Hotel
#17 of 32 in Surfers Paradise
841 reviews
0.7 km away
Novotel Surfers Paradise
Novotel Surfers Paradise
#14 of 32 in Surfers Paradise
340 reviews
0.5 km away
Watermark Hotel & Spa Gold Coast
Watermark Hotel & Spa Gold Coast
#8 of 32 in Surfers Paradise
1,427 reviews
Show Prices
Show Prices
Show Prices
0.8 km away
Vibe Hotel Gold Coast
Vibe Hotel Gold Coast
#18 of 32 in Surfers Paradise
2,915 reviews
1.0 km away
Mantra on View Hotel
Mantra on View Hotel
#11 of 32 in Surfers Paradise
2,455 reviews
1.4 km away
Crowne Plaza Surfers Paradise
Crowne Plaza Surfers Paradise
#6 of 32 in Surfers Paradise
1,166 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Spa
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
High rise hotel on the river, only 10 minutes walk from the famous surf beach. Every apartment has 2 bedrooms, with a spa in the ensuite off the main bedroom. 3 Balconies with stunning views day or night. Suitable for longer stay family groups or exciting weekends away. ... more   less 

Additional Information about The Emerald

Address: Emerald 7 Mallana St, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: $101 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Emerald 3.5*
Number of rooms: 13
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Agoda, Priceline and HotelQuickly so you can book your The Emerald reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Emerald Surfers Paradise
The Emerald Gold Coast/Surfers Paradise
Hotel Style:
#10 On the Beach Hotel in Surfers Paradise
#14 Spa Hotel in Surfers Paradise
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Emerald staff and other travellers.
1 question
Ask a question

See all questions (1)

Questions? Get answers from The Emerald staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay here it is absolute filth”
manich0lls70, 29 Jun 2016 | Read review
“best views, quiet environment, nice pool, riverfront, giant bath”
yoshikos2013, 1 Apr 2016 | Read review
“Go to the Sunshine Coast”
85douge, 28 Sep 2015 | Read review
“Ask for a condition report first of the room they want to put you in.”
  • No notice, smelly oily unpleasant
rjwallace, 15 Jan 2015 | Read review
“choose somewhere else. Stay away from here.”
298elizabethf, 29 Sep 2014 | Read review
5 of 5
No availability for your dates from these sites
HotelQuickly
* /night
View Deal
Hotels.com
Booking.com
Hotwire.com
View all 6 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates