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Novotel Surfers Paradise

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69 Reviews from our TripAdvisor Community

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Showing 64: English reviews
Greater Sydney, Australia
1 review
Reviewed yesterday NEW

Nice room, bathroom disappointing!! Most of staff friendly, not manager!! No cooking facilities!! Money hungry hotel! Breakfast was good value! Would we stay again or recommend this place? Probably no

Helpful?
Thank hudsontracey
Mumbai
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 2 days ago NEW

Awesome hotel. They had upgraded me to higher category for free, 34th Floor. The view was amazing and the room was perfect with a bathtub, tea coffee, iron board, sufficient towels. The pool was nice. quite and lonely with a Jacuzzi.They provide self service laundry. Breakfast could have been better with change in menu. beach is 5 mins walk and... More 

Helpful?
Thank Sandeep M
Brisbane, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

At the check-in, I didn't feel any sense of welcoming from the staff (Claire) at all. She was quite snobby and only said "hi" to me and looked at me like I was mistakenly wandering to the hotel. I told her I had a reservation. I am a Gold Member so I was eligible for a room upgrade, but honestly... More 

Helpful?
Thank SarojKijvasin

Travellers are raving about these Surfers Paradise hotels

Makati, Philippines
Level Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 5 days ago NEW

We appreciated the flexibility of the receptionist in changing our room from a twin to a king size room with the bonus of ocean view. The location is excellent, close to the beach, restaurants and shops. The view from the room's balcony is amazing! The breakfast is tasty and with the 2-for-1 voucher very affordable. The hotel is good value... More 

Helpful?
Thank NicCan136
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear NicCan136, Thank you for taking the time to share your feedback, we are delighted you had a great stay with us. Looking forward to welcoming you back again soon. Best regards, Andrew Maynard General Manager More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago NEW via mobile

It is logistically located. Central to many shopping havens in Surfers Paradise. A 7mins walk to the beautiful beach. Most importantly, many halal restaurants are located just a stone away from the hotel. We had a pleasant 5night stay in our joint-room. Am definitely recommending this hotel to friends.

Helpful?
Thank Idah Z
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear Idah Z, Thanks for sharing this 5 star review! We very much look forward to welcoming you back. Best regards, Andrew Maynard General Manager More 

Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago NEW via mobile

We wanted a nice Ocean View and gotten our room at level 26. We were so lucky to check in early as we both were so tired after 7 hrs of flight that morning. The Housekeeping team is efficient to change our towels n keep our room tidy everyday. We love our time hanging out at our balcony n we... More 

Helpful?
Thank Angeline a
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear Angeline a, Thank you for highly recommending Novotel Surfers Paradise. It is great to hear that you took full advantage of our facilities and central location and even better to hear that you were able to enjoy the Super Moon from your balcony! That's pretty special. We hope to welcome you back again soon. Kind regards Andrew Maynard General... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

It's not often that you have to stand in line to check into a hotel, but I guess it shows how popular this hotel is. Inspite of the wait, check in was smooth and the upgrade to a higher floor was a big bonus. View from the room was reason enough to be here. Standard Novotel room, very comfortable with... More 

Helpful?
Thank Mustafa A
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear Mustafa A, Thank you for taking the time to provide this detailed review of your time at Novotel Surfers Paradise. We are delighted that you enjoyed our central location, facilities on offer and the ocean views – they are pretty spectacular. Sounds like you had a great time here. We look forward to welcoming you back again soon. Best... More 

Brisbane, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

It is old hotel rebranded and refurbished to Novotel. Very Good Location in Central of Surfers Paradise. service is ok. restaurant offer nice seafood buffet. reasonable price. Maybe This hotel just Rebrand to Novotel under Accor group. They seems not well know Accor membership benefits. I travel a lot around world and stay from ibis to Sofitel So under Accor... More 

Helpful?
1 Thank luckyian168
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear luckyian168, Thank you for taking the time to provide this detailed review of Novotel Surfers Paradise and we are glad you enjoyed our central location. We are however, very sorry that there were other aspects of your stay that did not meet your expectation. At Novotel Surfers Paradise we strive to offer a high level of service to all... More 

Mumbai (Bombay), India
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Renamed as Novotel from Grand Chancellor - should highlight this; good location; nice check-in experience; costly security deposit (AUD100 on credit card or AUD200 cash); old furniture to be upgraded; bathroom is very congested & has a glass door that is susceptible to break; water-closet should have baby seat attached; should serve indian food

Helpful?
Thank min0taur
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear min0taur, Thank you for your comments; we’re pleased that you had a good stay with us. We appreciate your feedback and will raise these points for discussion. We hope to have the opportunity to welcome you back to the hotel in the near future. Best regards, Andrew Maynard General Manager More 

Cairns
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

A recent refurb to Novotel meant that my Accor membership allowed us a bit of discount for a night's stay. However still a bit of work needed, to get it quite to the standard we got to expect from Novotel

Helpful?
1 Thank Suren P
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear Suren P, Thank you for your review, we are delighted that you decided to stay with us. We appreciate your comments and we will definitely take these on board. We look forward to welcoming you back once again. Best regards, Andrew Maynard General Manager More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Beachfront
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Grand Chancellor Surfers Paradise is situated in the heart of Surfers Paradise surrounded by pristine beaches, iconic theme parks and an energetic nightlife. Conveniently located just a 150 metre walk to the beach, the hotel offers an extensive range of state of the art leisure facilities for guest’s enjoyment. Relax by the swimming pool and spa, or get active in the well-equipped fitness centre and full size tennis court. ... more   less 

Additional Information about Novotel Surfers Paradise

Address: Cnr Surfers Paradise Boulevard and Hanlan Street, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Hotel Grand Chancellor Surfers Paradise)
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: $148 - $393 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Surfers Paradise 4.5*
Number of rooms: 404
Reservation Options:
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Also Known As:
Novotel Surfers Paradise Gold Coast
Hotel Style:
#8 On the Beach Hotel in Surfers Paradise
#17 Luxury Hotel in Surfers Paradise
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Surfers Paradise staff and other travellers.
41 questions
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Questions? Get answers from Novotel Surfers Paradise staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for higher floor, beach facing. Mine was Room no . 3404.”
  • Amazing view from Balcony
  • nice room
  • That's the view from Balcony
 of 5 bubbles Sandy_Rocky, 2 Dec 2016 | Read review
“choose another hotel and pay extra.”
 of 5 bubbles SarojKijvasin, 1 Dec 2016 | Read review
“Rooms facing the sea are good”
 of 5 bubbles min0taur, 20 Nov 2016 | Read review
“Any room is o.k.”
 of 5 bubbles 392sampathn, 19 Nov 2016 | Read review
“All fairly loud due to clubs. At least go a deluxe for a semi modern interior”
 of 5 bubbles 722milesa, 26 Oct 2016 | Read review
5 of 5
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