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Upon 1400 check in time the room was not ready and we were given a different room. My partner and I was served by a new employee who was not supervised and was not confident in what she was doing. She did not advise us...More
The changes at this hotel are noticeable but slow. It is the best positioned hotel in Surfers Paradise and is well worth checking out. The pool is amazing with great views, and the beach is not far away.
Good- great location
Got a free room upgrade
Ocean view is worth it.
Breakfast was great with a wide spread.
Bad- poor room service( had to request for services repeatedly)
Rooms are a bit old-school
Few veg options in breakfast.
I don't know why I was disappointed really as I have come to expect inconsistency and complacency as synonyms for this brand. How this can be regarded as a premium hotel beggars belief. For one there is "ad hoc" security on the front door... none...More
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Accor’s / Novotel should serious sell this property off and let it be re-branded, as it's so run down it's a blight on their good name and seriously does not meet the standards of a 'Novotel' let alone a one-star Bates Motel.
Staying on level...More
US$101 - US$338 (Based on Average Rates for a Standard Room)
Star rating provided by Accor.
#7 On the Beach Hotel in Surfers Paradise
#14 Luxury Hotel in Surfers Paradise
Number of rooms
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