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Watermark Hotel & Spa Gold Coast

1,949 reviews
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Traveller (557)
Room & Suite (374)
Dining (49)
Overview
  • Excellent34%
  • Very good44%
  • Average15%
  • Poor4%
  • Terrible3%
Travellers talk about
“waves restaurant”(49 reviews)
“tram stop”(85 reviews)
Wifi
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
4.5 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,949)Write a Review
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Show reviews that mention
All reviewswaves restauranttram stopbuffet restaurantgold coastdeluxe roomper daylight railcentral locationcar parkwould stay againacross the roadsurfer's paradisecavill aveocean viewpoolswalrussurfers
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1 - 5 of 1,833 reviews
Reviewed 2 days ago via mobile

We have stayed at the Watermark a couple of times now. Great rooms, good facilities handy location. This hotel is actually in a quiet location on the Gold Coast. Very friendly check in staff made to feel very welcome. Parking $20 better than most. Our...More

Thank Susan S
Reviewed 4 days ago via mobile

Obviously an old hotel that has been partly revamped. Foyer area is great but pool area shows lots of wear. Pool towels ran out each day and not refilled. Bathroom had mould! Good views on each floor in room 1. 3, 21 and 23 otherwise...More

Thank Jacqueline D
Response from WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold CoastResponded 3 days ago

Hi Jacqueline D, Thank you for your review. Many of our guests commend the wonderful facilities and service that our hotel provides and it is saddening to hear that your experience was not the same. As customer service is our priority we will be sure...More

Reviewed 1 week ago via mobile

Distinct musty smell upon entering the room that only got worse when opening the wardrobe. Room is small and bathroom is worse - tiny, a dated vanity, vinyl floor and a shower over the bath - can’t stand showering whilst standing in a bath (not...More

2  Thank Frequenttraveller308
Response from WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold CoastResponded 3 days ago

Hi Frequenttraveller308, Thank you for your review. We hope you enjoyed your time with us and we thank you for your feedback. We hope that you did enjoy your stay.

Reviewed 1 week ago

location wise you cannot fault the hotel. It is close to everything you need if you are staying in the gold coast. The breakfast buffet was poor and the hotel rooms are outdated looking and little things like no chargers beside the bed is an...More

Review collected in partnership with this hotel
Thank Johnny B
Response from WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold CoastResponded 3 days ago

Hi Johnny B, Thank you for your review. We hope you enjoyed your time with us and we thank you for your feedback. We hope to see you again very soon.

Reviewed 1 week ago

I needed a wheelchair friendly room and didn’t realise how close it was to the beach, restaurants and main shopping strip in Surfers Paradise. The room was a great size for moving around in a wheelchair and the bathroom had everything needed

Review collected in partnership with this hotel
Thank itsjoshevans
Response from WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold CoastResponded 1 week ago

Hi Itsjoshevans, Thank you for your wonderful review. We are delighted to hear that you enjoyed your time with us and we look forward to welcoming you back very soon.

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Laundry Service
Concierge
Self-Serve Laundry
Airport Transportation
Meeting Rooms
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$103 - US$205 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Best Value Hotel in Surfers Paradise
#4 Spa Hotel in Surfers Paradise
#5 Business Hotel in Surfers Paradise
#6 Romantic Hotel in Surfers Paradise
#7 Luxury Hotel in Surfers Paradise
#8 Family Hotel in Surfers Paradise
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$103 - US$205 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Best Value Hotel in Surfers Paradise
#4 Spa Hotel in Surfers Paradise
#5 Business Hotel in Surfers Paradise
#6 Romantic Hotel in Surfers Paradise
#7 Luxury Hotel in Surfers Paradise
#8 Family Hotel in Surfers Paradise
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (557)
Room & Suite (374)
Dining (49)
Pool & Beach (49)
Amenities (33)
Questions & Answers
Ask a question
lloydvanputten
21 January 2018|
Answer
Response from WatermarkHotel | Property representative |
Hi Lloydvanputten, Thank you for your question. We are about 9kms from the Carrara Stadium. We look forward to seeing you in April.
0
Votes
AmandaShek
1 December 2017|
AnswerShow all 3 answers
Response from WatermarkHotel | Property representative |
Hi Amanda, Thank you for your question. You can catch the Airtrain to Helensvale station, and use the Tram to Surfers Paradise station, this is directly opposite the hotel. This journey will take approx 2.5hours and cost... More
0
Votes
gursharnjeetkaur
23 October 2017|
Answer
Response from WatermarkHotel | Property representative |
Hi Gursharnjeetkaur, Thank you for your question. Children are free if using existing bedding. There is a charge if additional bedding is required. We look forward to seeing you soon.
0
Votes
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Room Tips
"Higher rooms provide a beautiful view"
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"try a different hotel"
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"Ask for a lower floor facing the ocean"
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"Check around on all booking sites for competitive prices and specials on rooms."
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