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Watermark Hotel & Spa Gold Coast

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Watermark Hotel & Spa Gold Coast
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1,369 Reviews from our TripAdvisor Community

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Showing 1,269: English reviews
Tokyo, Japan
Reviewed 2 weeks ago

I stayed at this hotel for 4 nights, and it was wonderful. I got there around 9 am, so asked if they could store my suitcase until I check-in, and the front desk staff said I could check-in early. The room was spacious and clean. Staff was very helpful when the TV in my room didn't turn on. They made...

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Helpful?
Thank ayaka581
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Ayaka, Thank you for your wonderful review. We are delighted to hear that you enjoyed your time in Surfers Paradise and your stay with us. We will be sure to pass your praises on to our wonderful team and we look forward to welcoming you back to our hotel very soon.

Malaysia
Reviewed 3 weeks ago

Watermark is a standard business hotel completed with all hotel necessities. Staff and services are super-efficient. We also had sea view room as per requested so we woke up to beautiful surfer paradise beach view every morning. We were also able to catch sun rise from our room! We have 3 person staying in a standard (2 pax) room thus...

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Helpful?
Thank xingYX
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi xingYX, Thank you for your wonderful review. We are delighted to hear that you enjoyed your time in Surfers Paradise and your stay with us. We will be sure to pass your praises on to our wonderful team and we look forward to welcoming you back to our hotel very soon.

Gold Coast
Reviewed 3 weeks ago

My husband and I stayed here for 1 night as we wanted to dine at the seafood buffet. The accommodation was nice and modern. We had a spectacular view of the beach and surrounding areas. We went to the Waves Restaurant for dinner and were extremely disappointed with the seafood. All I wanted was oysters and the ones on offer...

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Helpful?
Thank MaraMoore
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi MaraMoore, Thank you for your review and feedback. We do apologise for the quality of the oysters during your stay and we will be sure to address this matter immediately. Our in house pastry team do make some wonderful desserts and it is great to hear that you enjoyed the Creme Brulee. Watermark Hotels guest experience is of the...

Hervey Bay, Australia
Reviewed 3 weeks ago via mobile

Lovely hotel in a great location, bed very comfortable, rooms have black out curtains for that morning hangover! The view from the higher floors is amazing and the bar is very cool. Good value relative to the other hotels in the area.

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Helpful?
Thank aschopra06
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Anil, Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay - and the hangover! We look forward to welcoming you back very soon.

Reviewed 3 weeks ago

Very nice hotel with a nice breakfast. The staff were very friendly. The room was perfect and the internet worked very fast and reliable. It was quite a way from the Gold Coast Airport, with Uber it was about $70AUD. The bed was super comfortable and they upgraded me to an ocean view room because my room was not ready...

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Helpful?
Thank Roger H
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Roger, Thank you for your wonderful review. We are delighted to hear that you enjoyed your time in Surfers Paradise and your stay with us. We will be sure to pass your praises on to our wonderful team and we look forward to welcoming you back to our hotel very soon.

Singapore, Singapore
Reviewed 3 weeks ago via mobile

Pros *Location -Situated right at the Surfers Paradise Station ,its about 10-15 mins walk from the Cavill Avenue ,where all the tourist action happens *Excellent view of the city *clean rooms & worth mentioning wasthe bed ,which was supremely comfortable Cons * we stayed here during the X-mas break & was hugely disappointed with the Xmas breakfast ,which was regular...

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Helpful?
Thank RrachitaArora
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi RrachitaArora, Thank you for your review. We are delighted to hear that you enjoyed your time with us. We received a large number of positive guest comments regarding our Christmas breakfast buffet and we are disappointed that we failed to deliver the WOW factor for you as our goal was to exceed all guest expectations. We will be sure...

Reviewed 3 weeks ago via mobile

Yes the rooms are clean and tidy but the bathroom brought this down by having I cleaned grout in the shower. Rest of the room was fine. Bed was comfortable and a/c was really efficient. This review would have probably been a lot better but as we pull into the drive way the valet opens the doors and pretty much...

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Helpful?
Thank Adam R
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Adam, Thank you for your review. We are saddened to hear that your arrival experience with us was not to our normal high standard. At Watermark Hotel we pride ourselves on our exceptional customer service standards and we will be sure to address your concerns immediately with our team. As parking is quite limited in Surfers Paradise we do...

Reviewed 3 weeks ago via mobile

Probably fairly described as average but I was annoyed to be called twice before 10.30 about the 10am checkout on a Sunday. This checkout time is uncompetitive. Everything else ok/typical, but paid wifi also becoming uncompetitive now given rate is quite high. Better value elsewhere on Gold Coast.

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Helpful?
Thank Enthuse W
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Enthuse, Thank you for your review and feedback. We are disappointed to hear that your time with us was not what you had hoped. The hotel does have a 10am checkout with late checkouts being subject to availability. At Watermark Hotels guest experience is of the utmost importance to us and we greatly appreciate your honesty. We hope that...

Reviewed 3 weeks ago

As soon as we arrived I felt we where in a mixture of Miami Beach/Las Vegas - although not to those extremes. NO 1/2 naked people parading down the strip and no business cards with call out information. Since it was the Xmas holiday lots of kids around. You should know the Gold Coast is roughly 1.5 hours away from...

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Helpful?
Thank Lisa T
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Lisa, Thank you for your review. We are very pleased to hear that you enjoyed your time with us and we hope our wonderful staff we able to make your stay most comfortable. We look forward to seeing you again soon.

Reviewed 4 weeks ago

Location: very well located, at walking distance from Surfers Paradise. Service: professional team that is well trained to smile and help tourists. Thumbs up for the breakfast and bar staff. Rooms: we had a standard room. Size is adequate, rooms and toilet are clean and modern. Additional positive points worth mentioning: - adequate breakfast, fresh ingredients. Plus every morning, freshly...

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Helpful?
Thank sumitkhuran
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Sumitkhuran, Thank you for your wonderful review. We are delighted to hear that you enjoyed your time in Surfers Paradise and your stay with us. We will be sure to pass your praises on to our wonderful team and we look forward to welcoming you back to our hotel very soon.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Watermark Hotel & Spa is located in the heart of Surfers Paradise, the host of magnificent beaches, shopping and restaurants. Guests enjoy a day spa and hair salon, two outdoor swimming pools and spas, a fitness centre and games room. Our modern designer rooms enjoy ocean or hinterland views and include a flat-screen TV, fridge and are fully air conditioned. The en suite bathrooms are supplied with essential amenities and a hairdryer. Shared laundry facilities are available. L'Aqua Day Spa boasts a variety of massage treatments, and features premium products to ensure pure indulgence. Waves Buffet Restaurant offers a hot buffet breakfast daily, and an International Buffet for dinner. Visit Clifford's Grill & Lounge and Walrus Social House (bar, gaming, cafe) for a night of great tastes and tempting cocktails. The Hotel is ideally positioned on the Surfers Paradise Station of the Light Rail connecting to Gold Coast Convention Centre and Jupiters Casino, or a five minute walk to Cavill Avenue. ... more   less 

Additional Information about Watermark Hotel & Spa Gold Coast

Address: 3032 Surfers Paradise Boulevard, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: $139 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Watermark Hotel & Spa Gold Coast 4.5*
Number of rooms: 388
Reservation Options:
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Also Known As:
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise
Hotel Style:
#2 Best Value Hotel in Surfers Paradise
#4 Spa Hotel in Surfers Paradise
#5 Business Hotel in Surfers Paradise
#6 Romantic Hotel in Surfers Paradise
#8 Family Hotel in Surfers Paradise
#8 Luxury Hotel in Surfers Paradise
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Questions & Answers

Here's what travellers have asked, with answers from Watermark Hotel & Spa Gold Coast staff and other travellers.
26 questions
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Questions? Get answers from Watermark Hotel & Spa Gold Coast staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request an ocean fcing room on higher floors to avoid traffic and afternoon sun.”
 of 5 bubbles clubmuir, 21 Feb 2017 | Read review
“Ocean view rooms on higher floors give you a lovely sunrise aspect.”
 of 5 bubbles cycad66, 18 Feb 2017 | Read review
“Not applicable as the advice was for the restaurant”
 of 5 bubbles peterrV6241BH, 14 Feb 2017 | Read review
“Don't get the wifi from the hotel - $10 a day is NOT worth it.”
 of 5 bubbles Q9364TOlisat, 27 Jan 2017 | Read review
“Avoid anything near or backing the elevator they rumble constantly”
 of 5 bubbles blacklocus, 21 Jan 2017 | Read review
5 of 5