We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Paradise Island Resort

Save
Traveller (105)
Room & Suite (25)
Dining (5)
Overview
  • Excellent19%
  • Very good24%
  • Average11%
  • Poor18%
  • Terrible28%
Travellers talk about
AMENITIES
Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Fitness centre
Kitchenette
3 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (166)
There are newer reviews for Paradise Island Resort
See the most recent reviews
Filter reviews
158 results
Traveller rating
29
37
18
30
44
Traveller type
Time of year
LanguageEnglish
More languages
29
37
18
30
44
Show reviews that mention
All reviewsa garden view roomcomplimentary breakfastsmall fridgefree undercover parkingthe room was nicewashing machine dryercheck in was easythe gold coastreception desklocation is fantastican upgradelight railgreat facilitiescavill avenuetenniscourtgym
FilterEnglish
Updating list...
41 - 45 of 158 reviews
Reviewed 10 September 2017 via mobile

Room looks nothing like the pictures, appeared to have not been cleaned properly whatsoever - the TV didn't work and staff could not offer a replacement or another room - marks on the walls, half finished painting and toilet constantly leaked. Did not enjoy our...More

1  Thank jake2017x
Response from John M, General Manager at Paradise Island ResortResponded 14 October 2017

Thanks for your review Room maintenance is always an issue with resorts We immediately check on TV's not working (generally a reset) and running toilets are also fixed immediately. Our room refurbishing program is about to start to match the extensive work done outside

Reviewed 7 September 2017 via mobile

Booked a night here through Agoda apparently although it never came up as Agoda just that it would be confirmed within an hour. Full payment was taken for one night. Nothing was confirmed. I emailed them (Paradise Island Resort) next morning explaining I was at...More

2  Thank shanotravelo95
Response from John M, General Manager at Paradise Island ResortResponded 14 October 2017

Thanks for your comments You certainly need to discuss this further with Agoda who we find are very good and thorough sending us through booking details. In the absence of a booking reference it is almost impossible to discuss online bookings. The drive by should...More

Reviewed 6 September 2017

Stayed 7 nights in a Garden View room Staff were excellent! Friendly, keen to please and helpful Property is getting on but very well maintained Room was showing its age BUT very clean and comfortable Pool was great and gym pretty good as well The...More

Thank Frankly-speaking100
Response from John M, General Manager at Paradise Island ResortResponded 14 October 2017

Thanks for your review Really pleased you had a good stay with us We are getting more and more positive comments from guests and this will continue as we roll-out more and more refurbished rooms. Our plan is to be the best value resort on...More

Reviewed 26 August 2017 via mobile

Value for money we spend three nights there, great view of the hinterland region from our 4 th floor balcony. Great facilities with pool and jacuzzi and sauna. Continental breakfast not too bad. The room was okie with washing machine facilities the bed was not...More

Thank cris140310
Response from John M, General Manager at Paradise Island ResortResponded 14 October 2017

Thanks for your review and thanks for allowing US to look after you! The property is getting better by the day Many of the individually owned apartments are now subject to a refurbishing plan and we are looking forward to becoming better known for a...More

Reviewed 25 August 2017 via mobile

I was a bit dissapointed because there was mould on the shower tap, soap holder dirty, ceilings, etc. Plastic knives, forkes, plates and not what i expected. Looks lovely from outside and on pics but the inside not so much. NO duvet on bed, just...More

1  Thank lezanim
Response from John M, General Manager at Paradise Island ResortResponded 14 October 2017

Thanks for your review We certainly try to be a good 3.5 star property We are also determined to be well known for providing excellent value for money We hope you come back soon and experience our newer room standards with the refurbishings underway

View more reviews
Best Value Properties in Surfers Paradise, Australia
See all 33 hotels in Surfers ParadiseSee all
About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free Parking
Spa
Hotel Amenities
Free Parking
Self-Serve Laundry
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Spa
Tennis Court
Details
Price range
US$67 - US$742 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$67 - US$742 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Add Photo Photos
Traveller (105)
Room & Suite (25)
Dining (5)
Pool & Beach (3)
Family and Play Areas (1)
Questions & Answers
Get quick answers from Paradise Island Resort staff and past guests.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Room Tips
"Whilst you get free WiFi, you only get enough to download a couple of emails or a photo after which time you..."
Read review
"Stay somewhere else"
Read review
"Don't choose a room on the entry side very loud"
Read review
"Stay somewhere else. Don't know when the room was cleaned properly."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing