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Grand Hotel and Apartments Townsville

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Grand Hotel and Apartments Townsville
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390 Reviews from our TripAdvisor Community

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Showing 378: English reviews
Frankfurt, Germany
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

We (a young cuople) stayed there for a night and enjoyed the comfort of an apartment on our trip around the world. With many restaurants and bars nearby. Everything is in walking distance. + great value + nice pool + nice apartement and balcony + central location

Helpful?
Thank Helge K
Melbourne, Australia
Level Contributor
112 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 2 weeks ago

i stayed here for business. i was in a one bedroom apartment. it had everything you need. from a good size room, kitchen, washing machine and bedroom. i wish i could stay longer. the pool area looked tired and in need of some love

Helpful?
Thank AnthonyGrisan
Brisbane, Australia
Level Contributor
56 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 weeks ago via mobile

When booking this hotel, I couldn't believe that I was booking a highly rated hotel for less that $100 a night. The photos reflect the hotel perfectly and after staying at the grand hotel I can completely understand how it has the ratings it has. The staff were extremely friendly and helpful and the rooms were modern, clean and comfortable.... More 

Helpful?
Thank Jsmithaus
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 weeks ago

As per usual a great place to stay while I'm filming in Townsville - great rooms, great service and perfect location. We will be back! I have stayed here for work and pleasure many times and every time has been perfect!

Helpful?
1 Thank Anita P
Munich, Germany
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 weeks ago via mobile

Incredible- they wanted to charge us 22,50 AUD for WiFi (24hrs, 1 GB). In which century does this management live? Even the worst hostel has free WiFi and a good hotel tries to make money out of a basic need? Imagine, 1 GB wouldn't even be enough to watch a movie... We didn't accept that, which made it the worst... More 

Helpful?
Thank Julie F
Victoria, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago via mobile

In October we stayed here for 6 nights. The welcoming by reception was heartfelt. Requested a change of room and this was no issue as Dan organised another room away from the street which had a wrap around balcony which was perfect for sitting out and having a glass of wine or two. My partner wanted to surprise me with... More 

Helpful?
1 Thank Gizmo277
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Gizmo277, Thank you very much for sharing your recent experience with us at Grand Hotel and Apartments Townsville. I am glad that the team made an impression on you, they were madly searching how to make the swans on the internet and put some thought in to how to surprise and delight you. We look forward to welcoming you... More 

Proserpine, Australia
Level Contributor
335 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 224 helpful votes
Reviewed 4 weeks ago

We stayed here for one night on a Friday night. The hotel is clean and modern and in a good location, however the Palmer Street area where the hotel is located is looking run down and needs a little TLC. There is free open air parking onsite or paid undercover parking as well. The room was quiet and no noise... More 

Helpful?
Thank blaintm
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Blaintm, Thank you for taking the time to share your feedback with the TripAdvisor community on your recent stay with us. Its always great to get away even if it was for a short break. I do hope to welcome you back again in the future and hopefully showcase how we stand out from the other hotels in the... More 

Level Contributor
7 reviews
Reviewed 30 October 2016 via mobile

We stayed one night as a stopover and I'm glad we chose to stay here. The strand is within walking distance and plenty of food options nearby. Very affordable room rates. The room was well appointed, had everything we needed and a very comfortable bed with excellent pillows.

Helpful?
Thank LeahMHarris
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi LeahMHarris, Thank you for taking the time to share your recent experiences with as at Grand Hotel and Apartments Townsville. I am glad that you had a great stay with us. I agree, the pillows are great, we have introduced a pillow menu to you can get a choice to ensure a great night sleep. We hope to welcome... More 

Mackay, Australia
Level Contributor
80 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 October 2016 via mobile

Great place, nice rooms and very convenient location. Very good price for a weekend away. Very clean and good customee service at reception. Only down side would be lack of food options onsite but your close to lots of cafes.

Helpful?
Thank Sally M
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Sally M, Thank you for sharing your experiences of your stay here with us at Grand Hotel and Apartments with the TripAdvisor community. I hope you had a nice weekend away, always great to get away even if its just a few days. Yes, unfortunately we don't have our own restaurant or bar on site however we do offer... More 

Gold Coast
Level Contributor
109 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 18 October 2016

On checking in I was upgraded to a 1 bedroom apartment which was very well appointed with a kitchenette including microwave, fridge, dishwasher, cutlery and crockery. Being a solo traveller and only there for one night i didn't use it, but it was well laid out. There was also a washing machine complete with washing powder supplied. The bed was... More 

Helpful?
Thank TestBed
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi TestBed, Thank you for taking the time to share your recent experiences here with us at Grand Hotel and Apartments Townsville. I am glad that you had a pleasant stay with us and were able to enjoy the various restaurants surrounding us. I am disappointed about the small maintenance issues however have since had these items checked across the... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Grand Hotel and Apartments Townsville offers all the facilities, services and attention that you need to make your stay with us as successful as it is enjoyable, whether it's overnight in a hotel Studio room, or extended stays in one of our self-contained apartments. Located in the heart of Townsville's popular cafe and restaurant precinct and just a short walk from the CBD, The Strand and the Marina, the Grand Hotel is an ideal base from which to explore the Barrier Reef, or as the gateway to your northern journey Join us for a taste of Townsville that you'll never forget. ... more   less 

Additional Information about Grand Hotel and Apartments Townsville

Address: 8 - 10 Palmer St, Townsville, Queensland 4810, Australia
Region: Australia > Queensland > Townsville
Price Range: $112 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Hotel and Apartments Townsville 4.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Grand Mercure Apartments Townsville Hotel Townsville
Hotel Style:
#1 Luxury Hotel in Townsville
#2 Business Hotel in Townsville
#2 Family Hotel in Townsville
#2 Spa Hotel in Townsville
#3 Romantic Hotel in Townsville
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel and Apartments Townsville staff and other travellers.
4 questions
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Brisbane, Australia
over a year ago

See all questions (4)

Questions? Get answers from Grand Hotel and Apartments Townsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you like a view make sure you only book, rooms that state a good view....”
 of 5 bubbles 149thias, 26 Sep 2016 | Read review
“We had a fab view on the Palmer street side, and it wasn't noisy at all for a Friday & Saturday night...”
 of 5 bubbles Dianajean58, 15 Aug 2016 | Read review
“Our room faced the city, was quiet and sunny in the afternoon.”
 of 5 bubbles 142sherylm, 12 Aug 2016 | Read review
“Ask for a room with a decent balcony.”
 of 5 bubbles ausbirdlover, 13 Jul 2016 | Read review
“If possible, book at the last minute, directly through the hotel, that is when it is cheapest.”
 of 5 bubbles 510staceyb, 31 May 2016 | Read review
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