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Grand Hotel and Apartments Townsville

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Grand Hotel and Apartments Townsville
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422 Reviews from our TripAdvisor Community

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Showing 408: English reviews
Townsville, Australia
Reviewed 1 September 2016 via mobile

We live in Townsville but use a hotel on our nights out in the city as the cost is comparable to a taxi home. Both times the room has been more than comfortable, clean and spacious. We have tried out various hotels in the city and this has become my hotel of choice. My only little niggle is not the...

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Helpful?
Thank Karen H
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Karen H, Thank you for your feedback, and it is great that you feel like our hotel is your home away from home. I will be sure to pass on your feedback to the surrounding restaurants. Nandos is doing some exciting new fresh meal options and can even deliver to your room between lunch and dinner, maybe another option...

Townsville, Australia
Reviewed 31 August 2016

The rooms at the Grand are so spacious and feel like your own private apartment. The service by all the staff is to be commended as everyone is friendly and willing to help and go out of their way where possible. Highly recommend staying here.

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Helpful?
Thank Ashlee B
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Ashlee B, Thank you for your kind words and sharing your experience here at Grand Hotel and Apartments Townsville. We are very lucky to have such an exceptional team of people here at the hotel to look after our guests. I will be sure to pass on your feedback to them. Thank you again, we look forward to welcoming...

Queensland, Australia
Reviewed 27 August 2016 via mobile

A fantastic room and location, friendly staff. Well appointed room that was very comfortable. You would have received a 5 rating if it wasn't for the parking. We choose this hotel based on the available free onsite parking. When we booked in we were told where to park. Upon returning, there was no parking. When we enquired where to park...

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Helpful?
Thank MildManFromBorneo
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi MildManFromBorneo, Thank you for taking the time to share your feedback with us and the TripAdvisor community on your recent stay. It is a shame that access to our onsite car-parking area impacted your experience with us. We do have 76 parking spaces at the hotel which is highlighted on our website and is subject to availability. On the...

Sydney, Australia
Reviewed 25 August 2016 via mobile

I wasn't expecting a great deal from my over night in Townsville. I came away corrected. Hotel was friendly and the room was very nice indeed. The street outside was buzzing with decent restaurants, too. Interesting that several off them could be charged to your room. Would've got more stars but the charges for wireless internet access ruined it.

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Helpful?
Thank Adam K
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Adam K, Thank you for taking the time to share you experiences with us and the TripAdvisor community. I am glad that we were able to exceed your expectations here in the region. There are some great Chef Hatted restaurants surrounding the hotel and hope you were able to enjoy these. We do offer free wi-fi here at the...

Cairns, Australia
Reviewed 24 August 2016 via mobile

Reception were courteous and provided good service. Room is quite average. Nothing to rave about and nothing to really whinge about. Great location on palmer street, the restaurant hub of Townsville. Bed the usual hard offering of 99.9% hotels, sigh. Pillow menu though for those that way inclined. Nothing to really entice me back. Free wifi, NO. Free minibar, NO...

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Thank Twoin F
Townsville, Australia
Reviewed 22 August 2016 via mobile

We stayed for one night for a wedding, on arrival the staff were friendly and polite, the room was very comfortable and clean, good central location easy to get to anywhere in town very happy to recommend people to stay here. We will use this hotel again

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Thank Dave_halberg
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Dave_halberg, I am glad that you had a wonderful stay with us and we hope the wedding was exceptional. Thank you for taking the time to share your experiences with us. best regards Troy Scott General Manager

Reviewed 20 August 2016

Have visited a few times now and are never disappointed. Love this place, beautiful modern rooms and helpful staff. A great place to base yourself in Townsville and a short walk to some great restaurants.

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Helpful?
Thank CailtinC
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi CailtinC, Thank you so much for your kind words and sharing your experience of your recent stay at Grand Hotel and Apartments. We have some new service enhancements and touches and hope to suprize you with these on your next visit to the region. We look forward to welcoming you back again soon. Kindest regards Troy Scott General Manager

Queensland, Australia
Reviewed 16 August 2016

What a great apartment! What a fabulous W/C accessible place! I could even roll straight out onto the balcony! An absolutely huge bedroom! Even the kitchen was laid out so I could get in and rinse the glasses out. A full size fridge as well. But the best was the hop and a skip to the best restaurants. And the...

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Helpful?
1Thank Dianajean58
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Dianajean58, Thank you for taking the time to share your experience of your recent stay with us. I think you have summed it up perfectly! I hope you got to enjoy the restaurants around us. We look forward to welcoming you back again on your next visit to Townsville. Kindest regards and safe travels Troy Scott General Manager

Reviewed 14 August 2016 via mobile

Loved it! The afternoon & morning staff were both lovely & kind. The rooms were very clean & we had a very nice room looking over Ribs n Rump restaurant with easy access to all the restaurants below. :-) (The rooms are adjoining & the family that arrived the morning we were leaving weren't too considerate noise wise, but other...

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Helpful?
1Thank Alix P
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Alix P, Thank you for your kind review and sharing this with the TripAdvisor community. We are extremely blessed to have such a wonderful team here at Grand Hotel and Apartments and I am glad that they were able to look after you. They love to hear feedback from our guests and I will be sure to pass on...

Jetsonville, Tasmania, Australia
Reviewed 12 August 2016

Our one bedroom apartment was comfortable and quiet, something we really appreciated coming from country Tasmania. We did have an issue with the cleaning, instructions were not clear in my opinion as they say put the appropriate sign on the door knob if you require your room cleaned, so I put the sign out, however after 3 days of no...

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Helpful?
1Thank Sheryl M
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Sheryl M, I hope you enjoyed your visit to North Queensland. I am glad that the team were able to look after you, I do apologize for any confusion regarding the room cleaning. We clean our guests rooms every day unless a "Privacy" sign is placed on the room door. Thank you for taking the time to share your...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Room Service
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
The Grand Hotel and Apartments Townsville offers all the facilities, services and attention that you need to make your stay with us as successful as it is enjoyable, whether it's overnight in a hotel Studio room, or extended stays in one of our self-contained apartments. Located in the heart of Townsville's popular cafe and restaurant precinct and just a short walk from the CBD, The Strand and the Marina, the Grand Hotel is an ideal base from which to explore the Barrier Reef, or as the gateway to your northern journey Join us for a taste of Townsville that you'll never forget. ... more   less 

Additional Information about Grand Hotel and Apartments Townsville

Address: Grand Mercure 8 - 10 Palmer St, Townsville, Queensland 4810, Australia
Region: Australia > Queensland > Townsville
Price Range: $126 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Hotel and Apartments Townsville 4.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Grand Mercure Apartments Townsville Hotel Townsville
Hotel Style:
#1 Luxury Hotel in Townsville
#2 Business Hotel in Townsville
#2 Spa Hotel in Townsville
#2 Family Hotel in Townsville
#3 Romantic Hotel in Townsville
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel and Apartments Townsville staff and other travellers.
4 questions
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Brisbane, Australia
over a year ago

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Questions? Get answers from Grand Hotel and Apartments Townsville staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The suites on the top floor, level 4 are best.”
caribblu, 17 Feb 2017 | Read review
“Ask to get a view to Palmer street”
ArntE_12, 10 Feb 2017 | Read review
“Ask for a room on the first level as the lifts can be slow and are quite small and narrow if you dont like lifts.”
corleyc, 2 Feb 2017 | Read review
“good service poor outlook from the 3rd floor.”
KARIAN136, 2 Jan 2017 | Read review
“If you like a view make sure you only book, rooms that state a good view....”
149thias, 26 Sep 2016 | Read review
5 of 5