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Oaks Gateway on Palmer

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Oaks Gateway on Palmer
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381 Reviews from our TripAdvisor Community

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Showing 376: English reviews
Home Hill, Australia
Reviewed 25 January 2017

Rooms are very spacious and clean. Two bathrooms and toilets very handy. Love how you can split the king beds into singles for group of girlfriends on weekend away. Handy to walk to restaurants and mall as well.

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Helpful?
Thank GlenysBrotto
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Glenys, Great to hear you enjoyed your recent stay with us. The split bed certainly do provide great flexibility for both a weekend away and also sporting groups! See you next time you are planning a girls weekend in Townsville!

Bucasia, Australia
Reviewed 23 January 2017 via mobile

Helpful staff & well maintained room. The pool was lovely. Everything was clean. The bed was a little firm for our liking but the room was great. It was central to everything we wanted & needed. We will return again.

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Helpful?
Thank Reidy248
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi, It our pleasure to assist during your stay! We are delighted that you enjoyed your stay and could easily access all of the services needed during your stay. We look forward to welcoming you back on your next visit to Townsville.

Mackay, Australia
Reviewed 23 January 2017

I stayed overnight recently. Reception very friendly and helpful. Undercover secure parking which was excellent, however make sure you park in hotel allocated areas only as your vehicle will be towed away if you use private residents parking. Lifts from carpark to your room level. Room and bathroom was very clean, no complaints there. Room was quite noisy, located above...

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Helpful?
Thank mildew1949
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi, Thanks so much for your feedback regarding the hotel. I am pleased to hear that you found the service and cleanliness standards were high. I am sorry to hear that you were disturbed by a whistling noise during your stay. We will be sure to look into this and locate the source of the noise to rectify this. All...

NT Aus
Reviewed 19 January 2017

2 bedroom apartment was nice on 7th floor. Reception service was good as usual. Nice pool and spa. Good location. Apartment was dirty and each day the standard of cleaning service was very poor. No replenishment of tea, coffee, sugar or dishwashing powder, had to go to reception and ask for it.

Review collected in partnership with this hotel
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Helpful?
Thank DeadlyDaz
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Darren, I am very disappointed to hear that housekeeping did not service your room properly throughout your stay. This is certainly below our usual standard and we are currently working with the housekeeping team to ensure the standards are returned to our usual high expectations. I am so sorry your stay with us was affected by this, however I...

Reedy Creek
Reviewed 12 January 2017

If you want a roomy apartment and ease of getting to everything, the City shopping is so close and all the other venues are close by. every cafe, coffee shop and the best eating places are so close. The strand is an easy walk or call a Taxi which is right outside. There is more to do in Townsville than...

Review collected in partnership with this hotel
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Helpful?
Thank peterjenniferb
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Peter & Jenny, Thanks so much for the great review. It is always our pleasure to have you stay with us! As you say, there is more to do in Townsville than most realise and it is a great launching pad for nearby towns. See you on your next trip!

Gold Coast, Australia
Reviewed 8 January 2017

We are half way through a bit over two week stay in a 1 bed apartment. Excellent size and the bed is very comfy. Large lounge with full kitchen is great for a long stay. Plenty of restaurants and eateries on the door step. Quick walk over the bridge and you are in center of town. Housekeeping is a bit...

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Helpful?
Thank Hiccup1953
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi, I am pleased to hear that you are enjoying your stay so far. I am sure the rest of your stay will be just as enjoyable. We are currently working with our housekeeping team to ensure that all staff meet our cleaning standards to ensure the servicing is high quality every day. While the older televisions in the hotel...

Cairns, Australia
Reviewed 5 January 2017

We (2 adults, 2 children) loved the location of this hotel and it was a great price. There are plenty of eateries nearby and it is close to the Aquarium and The Strand. We bought our groceries from Castletown less than 10 mins by car. We had a 2 bedroom, 2 bathroom apartment. As we were staying there for about...

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Helpful?
Thank Ch1n1ta
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi, I am very disappointed to hear that your stay was let down by some issues with housekeeping. As someone who suffers with hay fever as well, I can appreciate the impact this can have on a day! The issues you experienced with housekeeping are certainly not acceptable, nor do they meet our usual standards. These issues will be followed...

Noosa, Australia
Reviewed 5 January 2017 via mobile

Spent 1 night. Had a twin room with 2 king single beds in a 1 BR apartment. Very spacious. Great view from balcony over the river from 9th floor apartment. Fully self contained including dishwasher, washing machine and dryer. TV with cable channels. Staff very helpful. Nothing a problem for them. Hotel lobby adjoins Ribs and Rump restaurant. Great stay.

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Helpful?
Thank DragonFan
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi, Thanks so much for a great review! We are delighted you enjoyed the spacious apartments on offer here. I hope we see you again soon!

Proserpine, Australia
Reviewed 5 January 2017

excellent room,had everything.Put a tv in main bedroom is only gripe.Staff excellent(very good manners and patient and understanding).Parking was safe and secure.Hotel in excellent position for walking and discovering Townsville.

Review collected in partnership with this hotel
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Helpful?
Thank stevenhinschen
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Steve, Great to hear you enjoyed your recent stay with us! I will be sure to pass your comments onto the reception team - they will be delighted to hear you found them excellent. We are always looking for ways to improve our property and I will be sure to include your feedback regarding the televisions in our planning.

Reviewed 30 December 2016

Stayed for 2 nights on a break. They have Hotel rooms or 1 and 2 Bedroom. We took a Hotel room that had a basic kitchenette (Fridge, sink, cutlery). Plenty of room and was clean, slightly dated but not something that would concern. The location is good with stacks of restaurant options and the centre of town is only a...

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Helpful?
Thank Andrew I
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Andrew, I am pleased to hear you were able to take advantage of our superb location during your recent stay with us. The hotel rooms are great for a quick break when you are planning on buying meals, however the 1 bed apartments are great for an extended stay where kitchen facilities become more useful! We look forward to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Oaks Gateway on Palmer is Townsville's next generation in resort-style accommodation. Located five minutes walk from the CBD & a two minute drive to the Strand,the hotel has a range of restaurants & cafes on its doorstop on cosmopolitan Palmer Street. Offering FREE secure parking, FREE GYM,FREE FOXTEL & FREE WIFI, Oaks Gateway on Palmer boasts spacious hotel, one & two bedroom apartments and is a perfect choice for families, couples or the business traveller. All accommodation options offer sleek modern decor and spectacular river,and hinterland views. Apartment features include full kitchen and laundry facilities, separate lounge and dining area, work desk & balcony. We have restaurant chargeback facilities to the very popular Ribs & Rumps (onsite) as well as the eliquant Jam Corner Restaurant straight across from our hotel. To cater for that special function or meeting we also have our very own Conference Venue located on the same street (Metropole Conference & Events) ... more   less 

Additional Information about Oaks Gateway on Palmer

Address: 2 Dibbs St, Townsville, Queensland 4810, Australia
Region: Australia > Queensland > Townsville
Price Range: $137 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oaks Gateway on Palmer 4.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Oaks Gateway On Palmer Hotel Townsville
Hotel Style:
#5 Romantic Hotel in Townsville
#7 Business Hotel in Townsville
#8 Luxury Hotel in Townsville
#10 Family Hotel in Townsville
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Questions & Answers

Here's what travellers have asked, with answers from Oaks Gateway on Palmer staff and other travellers.
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Questions? Get answers from Oaks Gateway on Palmer staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room at the rear with river view is good”
 of 5 bubbles MalcolmS114, 23 Mar 2017 | Read review
“Higher floors overlooking the city have the best views.”
 of 5 bubbles jodiep382, 21 Mar 2017 | Read review
“My personal preference is for a room on an upper level. This request is always met.”
 of 5 bubbles _itswhitey, 16 Mar 2017 | Read review
“Make sure you don't get a ground floor room”
 of 5 bubbles Heine1, 1 Feb 2017 | Read review
“Don't tell guests you have proper roll away bed when it's just an uncomfortable couch sofa”
 of 5 bubbles , 1 Feb 2017 | Read review
5 of 5