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Hotel Grand Chancellor Townsville

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Hotel Grand Chancellor Townsville
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198 Reviews from our TripAdvisor Community

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Showing 196: English reviews
Gold Coast, Australia
Reviewed 13 August 2016 via mobile

Nice and close to everything. Our room included breakfast which is good. There is not parking with this hotel. However there is off street parking that you don't have to pay for just as long as it's after 5pm and before 9am Breakfast was good and rooms were nice

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Helpful?
Thank shan9
Brisbane, Australia
Reviewed 5 August 2016

I stayed for two nights for a work conference in the hotel. The rooms were very clean and modern. The bed was very comfortable. Breakfast was good too but I think there could have been more variety. I would definately stay here again.

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Thank Chelsea C
Bunbury, Australia
Reviewed 3 August 2016

My husband and I stayed here overnight and found a very comfortable and well located stay. The bed was so comfortable, bathroom was a great size, great shower flow. The breakfast in the restaurant was enjoyable and I was looking forward to it. And they had gluten free bread, bacon and loads more, which was great. Definitely stay here again.

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Thank Shizane
Management response:

Dear Shizane, Thank you for your kind words. I am thrilled that you and your husband enjoyed every aspect of your stay from our central location, comfortable rooms, and tasty breakfast offerings. We look forward to welcoming you back to the hotel for another great stay in the near future. Best regards, Paul Gray Hotel Manager

Reviewed 30 July 2016

Clean. Amazing view from rooftop pool area. 360 views. Comfortable bed. Nice amenities. Helpful staff. Parking across the road was a little strange. Buffet breakfast was filling and adequate, didn't find pancakes though. Right in the middle of the city.

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1Thank LdIaSzA
Management response:

Dear LdIaSzA, Thank you for sharing this glowing five star review! It is so pleasing to hear from our guests, and even better when the feedback is as positive as yours. We look forward to welcoming you back for another great stay again soon. Best regards, Paul Gray Hotel Manager

Reviewed 30 July 2016 via mobile

Has been refurbished, much nicer than last time. Would probably come back next time in Townsville, has a decent view. Close to a lot of amenities. Could get 6 poke stops laying in bed. Probably gets a bit of bad press due to previous incarnations. Good cafes down stairs.

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1Thank Dale J
Management response:

Dear Dale J, Greetings and thank you for this great review of your recent visit to the Hotel Grand Chancellor Townsville. It was wonderful to read that you found the hotel to be much better than last time, I’m glad you saw improvements. Thanks for the tip about the Poke Stops too! I’m sure others will be thrilled to hear...

London, United Kingdom
Reviewed 29 July 2016 via mobile

I had booked this hotel as a part of the IHG chain, the Holiday Inn Townsville, but prior to my stay it changed hands and name to become The Hotel Grand Chancellor. My reservation was maintained as requested. The hotel is located in Townsville's iconic 'sugar shaker' building. It's location certainly suits the business traveller, as it is on Flinders...

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5Thank Brian T
Management response:

Dear Brian T, Greetings from Hotel Grand Chancellor Townsville. Thank you for taking the time to share this comprehensive review of your stay. This information is very valuable to our guests and I appreciate you highlighting both the pros and cons of your visit. I am sure the TripAdvisor community will appreciate such views too. I trust you had a...

Brisbane
Reviewed 27 July 2016 via mobile

Stayed here overnight on a 3 day trip from Brisbane to Cairns and will NOT be back despite the very comfortable bed. Actually 2 beds because we had a twin room (queen and double) even though we booked a King. They were so squashed in you could only get out of one side of each bed. On arrival (busy Friday...

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1Thank BrisbaneTraveller079
Brisbane, Qld
Reviewed 25 July 2016 via mobile

We stayed for 3 nights at this hotel. Check in was great, staff helpful. Our room was lovely, clean and had a great view. Only thing i could complain about was the bed was to hard. Didn't sleep very well. Other than that we enjoyed our stay

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1Thank Amy T
Management response:

Dear Amy T, Greetings and thank you for this great review of your recent visit to the Hotel Grand Chancellor Townsville. I was pleased to read that you enjoyed your stay however saddened that the bed was not to your liking. As bed comfort is a matter of personal taste, we do offer mattress toppers to ensure the comfort of...

Gold Coast, Australia
Reviewed 22 July 2016

From friendly helpful staff at the front desk to immaculate rooms, this is a must if staying in Townsville. The sunrise in the morning is spectacular and the bar downstairs is very reasonable. Can't wait to stay here again.

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1Thank TaganRobson
Management response:

Dear TaganRobson Thank you for your wonderful recommendation of Hotel Grand Chancellor Townsville. Your review has definitely made my day! I am so pleased that you rated your experience so highly and that you made the most of the great views we offer here. I appreciate your comments and look forward to welcoming you back to the hotel again soon....

Launceston, Australia
Reviewed 18 July 2016

What more could you want in a humid city like townsville than a classic hotel. One that is central, clean, comfortable and friendly. The markets that they have out the front make for a lovely stroll, good for kids!

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1Thank dhodgedog
Management response:

Dear dhodgedog Thank you for this review. I am thrilled that the hotel ticked all the right boxes for you, in particular our convenient location. We really are in a central spot here so it is great to see you appreciate this too. Thank you again, we look forward to welcoming you back to the hotel soon. Best regards, Paul...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Hotel Grand Chancellor Townsville is located in the heart of the CBD and shopping district and just a short walk from Townsville's major tourist attractions, including Reef HQ Aquarium and The Strand. Enjoy panoramic views of Magnetic Island, Castle Hill and the city from a variety of contemporary room types. Facilities include restaurant, bar, rooftop pool, gym and meeting facilities. ... more   less 

Additional Information about Hotel Grand Chancellor Townsville

Address: 334 Flinders St, Townsville, Queensland 4810, Australia (Formerly Holiday Inn Townsville)
Region: Australia > Queensland > Townsville
Price Range: $112 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Grand Chancellor Townsville 4.5*
Number of rooms: 192
Reservation Options:
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Also Known As:
Holiday Inn Townsville Hotel Townsville
Townsville Holiday Inn
Hotel Style:
#3 Luxury Hotel in Townsville
#8 Business Hotel in Townsville
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Grand Chancellor Townsville staff and other travellers.
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5 months ago

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Questions? Get answers from Hotel Grand Chancellor Townsville staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“11th floor and higher rooms are quiet and have a small balcony with very pleasant views.”
SuperDoctorBrisbane, 15 Apr 2017 | Read review
“Room 1005 has a nice view over the creek”
MozBru, 13 Mar 2017 | Read review
“Get a room as high as you can and overlooking Castle Hill - you won't be sorry!”
801staceyr, 11 Mar 2017 | Read review
“Rooms that face Ross creek.”
johncW7161YO, 7 Jan 2017 | Read review
“I think from floors 9 above, it includes a balcony”
Cats_Travel_Cowboys, 8 Dec 2016 | Read review
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