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Mercure Townsville

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Mercure Townsville
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833 Reviews from our TripAdvisor Community

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Showing 811: English reviews
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London, United Kingdom
Reviewed 4 days ago NEW

Upon arriving at the Mercure we was advised that our room was not ready despite arriving after the 2pm check in time. However we were offered free drinks vouchers as an apology for this. The rooms are very basic and walls separating the rooms are very thin so be prepared to hear your neighbours loud and clear. As titled the...

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Thank alex c
Brisbane, Australia
Reviewed 1 week ago

Always love staying at the Mercure. Staff are always friendly, especially Bobbie in the restaurant in the morning. Great accor loyalty recognition. Ask for a newly renovated room, great value for the $$

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Thank KennethBrisbane
Brisbane, Australia
Reviewed 1 week ago via mobile

Now i am an accor plus member the room i got is a better one overlooking the lake. The staff are good and happy to look after you. Not a new resort but is a good place to stay. BUT. On this visit in February I was disappointed with my meal service, not once but twice. It was so hot...

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Thank Eagleye1963
Canberra, Australia
Reviewed 1 week ago

This hotel is in suburban Townsville, a little distance from the CBD and the cafe scene. However, in other respects it is a pleasant place to spend the night. The room was a a good size with a comfortable bed, and a smart bathroom with a shower recess. it was also very quiet. It is a bit of a trek...

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Thank J0anned568
Reviewed 1 week ago

We had a three night stay here, very clean and modern, set in beautiful surrounds (our room overlooked the lake) staff were wonderful and very helpful. Would definitely stay again and would definitely recommend it 😀

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Thank Sandra W
Sydney, Australia
Reviewed 3 weeks ago

The staff are great, but the good stops there. Unfortunately the staff are let down by the premises and are not enough to convince me to stay here again until there is a change in the quality of the rooms. The food was poor at best.

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Thank Rory P
Melbourne, Australia
Reviewed 3 weeks ago via mobile

Rooms are dated with very small bathroom. This is really a 3 star hotel. The walk to the room was not desirable as its not covered and problematic when raining. The swimming pool was the hottest pool ever experienced anywhere which was extremely disappointing. A sail over the pool would be helpful to cool it down. It was cooler out...

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Thank cobbers2
Reviewed 3 weeks ago via mobile

Stayed overnight, pleasant place to stay. Design a little dated but still very nice and comfortable, kids would love it, nice children's pool. Rooms are clean and spacious. Staff very nice and friendly

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Helpful?
Thank JACMATFAM
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear JACMATFAM, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback and I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality...

Denia, Spain
Reviewed 4 weeks ago

Reception very good and nice to look at, but it ended there. The most important part of any hotel is its rooms., ours was awful. Dated is an understatement , room like a box, dated decor., the fridge rattled all night, but the mirrored sliding door was to the wardrobe was so ill fitting you Couldn't open it, frightened to,put...

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Thank allen r
MercureTownsville, Front Office Manager at Mercure Townsville, responded to this review

Dear Allen, Thank you for taking the time to tell us about your experience at the Mercure Townsville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have...

Charters Towers, Australia
Reviewed 4 weeks ago

My husband and I stayed at Mercure Inn in the disabled room (as did our friends). The walk to the rooms was horrendous, no parking near the rooms at all for disabled access. As soon as the floor in the bathroom was wet, it became a slippery mess. I needed help standing let alone moving. The swimming pool was not...

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Helpful?
Thank Jo F
MercureTownsville, Front Office Manager at Mercure Townsville, responded to this review

Dear Jo, Thank you for taking the time to tell us about your experience at the Mercure Townsville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I do...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Minibar
Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Situated on 11 lush, resort-style acres just minutes from the centre of Townsville and only two kilometres from the airport, the Mercure Hotel Townsville offers a tranquil, relaxing choice for business and holiday travellers visiting this beautiful gateway to the Great Barrier Reef. From the moment you arrive, you will enjoy a destination like no other hotel in Townsville. The comfort of our accommodation, complemented by warm, personalised guest service, ensures a truly relaxing stay. ... more   less 

Additional Information about Mercure Townsville

Address: 166 Woolcock Street, Townsville, Queensland 4812, Australia
Region: Australia > Queensland > Townsville
Price Range: $105 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Townsville 4*
Number of rooms: 162
Reservation Options:
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Also Known As:
Mercure Townsville Hotel Townsville
Mercure Hotel Townsville
Accor Hotel Townsville
Hotel Style:
#1 Green Hotel in Townsville
#7 Luxury Hotel in Townsville
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Townsville staff and other travellers.
3 questions
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Gorokan, New South Wales, Australia
over a year ago

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Questions? Get answers from Mercure Townsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a renovated room”
 of 5 bubbles KennethBrisbane, 19 Mar 2017 | Read review
“enquire about the rooms with lakeview”
 of 5 bubbles J0anned568, 16 Mar 2017 | Read review
“Get one without bugs”
 of 5 bubbles roryp435, 6 Mar 2017 | Read review
“Do not use disabled rooms alone.”
 of 5 bubbles jof772, 25 Feb 2017 | Read review
“Away from pool and smokers. Make sure it mells OK and the AC doesn't make noise.”
 of 5 bubbles MDBrooks92660, 29 Jan 2017 | Read review
5 of 5