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Rydges Southbank Townsville

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Rydges Southbank Townsville
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468 Reviews from our TripAdvisor Community

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Showing 465: English reviews
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Reviewed 1 week ago

Stayed 8 April for one night. Have stayed at, and enjoyed, several Rydges hotels around Australia. As such, I had no hesitation booking at Rydges Townsville believing the same 4 star experience was to be had as elsewhere. What a shock to find our room to be in serious need of repair; suspended ceiling filthy, bathroom tiles had been painted...

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Helpful?
Thank Troy S
Rydges T, Front Office Manager at Rydges Southbank Townsville, responded to this review

Good Day Troy, we are sorry to hear your stay at our hotel was not to your expectations. We are currently, re-tiling our bathrooms (shower recess) throughout the hotel and are currently 1/3 of the way through this refurbishment and refresh in our rooms department. We appreciate our guests taking the time to give us feedback so we are able...

New Orleans, Louisiana
Reviewed 1 week ago via mobile

Yes, ones upon a time this was a four star hotel, but now not anymore. The wear and tear in the hotel spaces and rooms is clear to everyone. In my room there was a hole in the wall and to my opinion it was there already for a long time. Also the housekeeping is absolutely not at a four...

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Helpful?
1Thank dutchy-abroad
Rydges T, Front Office Manager at Rydges Southbank Townsville, responded to this review

Good Day, thank you for taking the time to provide us with feedback pertaining to your recent stay at our hotel. We are sorry to hear our property did not meet your expectations with the maintenance and housekeeping issues you incurred in your room. The information has been passed on with regards to your rooms and we've addressed the details....

Sydney, Australia
Reviewed 3 weeks ago via mobile

I would have to say the bed was very comfortable. The motel is clean and tidy and the staff helpful. I enjoyed a rump steak cooked correctly. I'm not to fussy about the decor it's OK neat and clean. Big plus it's on Palmer street, love the restaurants on this strip.. Bon Appetite!

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Helpful?
Thank Craig H
Rydges T, Front Office Manager at Rydges Southbank Townsville, responded to this review

Good Morning, Thank you for your feedback, we appreciate our valued guests taking the time to provide us with details about their stay. We are pleased our staff were helpful throughout your stay and the meals and cleanliness were to your standard. Once again, thank you and we look forward to welcoming you soon to Rydges Townsville. Kind Regards, Michelle...

Hervey Bay, Australia
Reviewed 4 weeks ago

THE MOST COMFORTABLE BED we have ever slept in... I can't speak highly enough of the hot cold breakfast buffet, It was die for. !! The rooms were a great size with amazing views of the marina, great parking FRIENDLY STAFF, and next door to cafes restaurants.. we love that we were in walking distance to The Strand and museums......

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Helpful?
Thank Roosterschicken
Rydges T, Front Office Manager at Rydges Southbank Townsville, responded to this review

Good Afternoon, Thank you for taking the time to provide us with your valuable feedback. We are pleased to hear you enjoyed your stay at Rydges Townsville, the beds are our very own signature 'Rydges Dream Beds' which guests are able to purchase online. They are heaven! Your feedback will be passed onto our team as we strive for excellence...

Brighton, Michigan
Reviewed 4 weeks ago

If you are just here to sleep than the bed is comfortable.. molding shower, drop ceilings that looked like they need repair. Weird little ventilation thing under an old desk/wall desk thing. the vent went towards the pool. Also my room smelled of grease since I must have been above a kitchen? I had to put a towel over my...

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Helpful?
Thank janet s
Rydges T, Front Office Manager at Rydges Southbank Townsville, responded to this review

Thank you for taking the time to provide our property with feedback. Your review has been passed onto our department managers to address and resolve any issues you may have occurred during your stay with our property. Thank you for your time. Kind Regards, Michelle Diehm- Front Office & Revenue Manager

Reviewed 4 weeks ago via mobile

This hotel had been booked for two nights. I didn't make it for the first night as flight to Townsville was cancelled. On arrival for the second night they couldn't find my booking because they cancelled it. I was then told that they were booked out! After kicking up a stink they fiddled around with the booking system and got...

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Helpful?
Thank Wandiemoo
Rydges T, Front Office Manager at Rydges Southbank Townsville, responded to this review

Good Day, We are sorry to hear your stay with our property was not an enjoyable one. We would like to advise that your feedback has been passed onto the department heads to address and rectify the issues that occurred throughout your stay. Once again, thank you for your time. Kind Regards, Michelle Diehm -Front Office & Revenue Manager

Southport, Australia
Reviewed 5 weeks ago

Rydges has really dropped the bundle at Townsville. Place is looking very tired and finishes are far from 4 star. In an executive suite I could not find a box of tissues, paint was peeling off the wall and ceiling, there was a hole in the wall under the electrical board, the shower was very dirty with mould in the...

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Helpful?
Thank RobertOldboy
Rydges T, Front Office Manager at Rydges Southbank Townsville, responded to this review

Good Day, We are sorry to hear your stay was not what you expect from our brand. We assure you your feedback has been passed on to the appropriate department heads to address any issues you encountered during your stay and maintenance issues in the room are rectified. Once again, thank you for your time. Kind Regards, Michelle Diehm -...

Sydney, Australia
Reviewed 22 March 2017

The hotel was comfortable and pleasant. The interior is a little dated but the all the normal features and amenities are there for you. There is a 24hous reception which is handy and the location means you can walk to everything close by. Try to get a room near the top as the view are great.

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Helpful?
Thank holidaytime2222
Rydges T, Front Office Manager at Rydges Southbank Townsville, responded to this review

Thank you for your review, we appreciate our guests taking the time to provide feedback for our property. We look forward to welcoming you again soon to Rydges Townsville. Kind Regards, Michelle Diehm - Front Office & Revenue Manager

Reviewed 12 March 2017 via mobile

Good location, looks nice on the outside. But very out dated hotel on the inside. Our room was nicely set up and clean; except the bathroom was absolutely disgusting. Cracked tiles and mould ridden. Do the cleaners not clean the showers? Had to wear shoes in the shower it was that disgusting. You stay in hotel and hope for a...

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Helpful?
Thank Asher S
Rydges T, Front Office Manager at Rydges Southbank Townsville, responded to this review

Good Day, Thank you for taking the time to provide us with some feedback with regards to your recent stay. We assure you that all reviews and comments are passed on, acknowledged and actioned by the appropriate department managers to ensure our service and rooms are maintained. Once again, thank you. Kind Regards, Michelle Diehm - Front Office & Revenue...

Sydney, Australia
Reviewed 7 March 2017 via mobile

While our unit was not in the middle town, we could see from our balcony part of the marina as shown in the photo. We did expect to be in the main Rydges building but we were in the street behind which was quite a boring street. We had a hire car so nothing was too far and the unit...

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Helpful?
Thank chrissy50
Rydges T, Front Office Manager at Rydges Southbank Townsville, responded to this review

Good Day, Thank you for taking the time to review and pass on feedback for our property. We appreciate receiving guests views in order to help us improve or product or service. Many Thanks, Michelle Diehm - Front Office & Revenue Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Rydges Southbank Townsville sits in the heart of Townsville's foodie precinct on Palmer Street and only a short stroll to the CBD. Our hotel is the gateway to Magnetic Island & Great Barrier Reef. Business and leisure travellers alike will appreciate our central business district location near all the premier shopping, dining and entertainment areas ... more   less 

Additional Information about Rydges Southbank Townsville

Address: 23 Palmer St, Townsville, Queensland 4810, Australia
Region: Australia > Queensland > Townsville
Price Range: $105 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Southbank Townsville 4*
Number of rooms: 110
Reservation Options:
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Also Known As:
Rydges Southbank Hotel Townsville
Townsville Rydges Southbank Hotel
Hotel Style:
#15 Luxury Hotel in Townsville
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Questions & Answers

Here's what travellers have asked, with answers from Rydges Southbank Townsville staff and other travellers.
2 questions
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Brisbane, Qld
5 months ago

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Questions? Get answers from Rydges Southbank Townsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are no good rooms”
794troys, 16 Apr 2017 | Read review
“The higher the room the better the view!!!!!!!!!!!!!”
holidaytime2222, 21 Mar 2017 | Read review
“Ask for one with a view”
725terryl, 17 Jan 2017 | Read review
“Rooms overlooking the pool are usually good.”
jennytalbot, 6 Jan 2017 | Read review
“The top floors are quieter.”
Roninall , 21 Dec 2016 | Read review
5 of 5