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InterContinental Hayman Island Resort

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4801 Australia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (505)
Pool & Beach (166)
Videos (4)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Individually wrapped toiletries
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Updated 30/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Hayman Island Resort
Updated 30/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

Location
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Service
Value
Travellers' Choice
Welcome to a new era of immersive luxury in the heart of the Great Barrier Reef. From the moment your feet hit the sand after your luxury charter transfer from Hamilton Island, you’ll discover unforgettable island experiences where exploring the world-famous Heart Reef by air, turquoise swirls of Whitehaven Beach by boat or remote rainforest mountains by foot is just the beginning. Located on a pristine 400-hectare private island on the northernmost point of the Whitsundays, the resort features 168 rooms, suites and villas across three distinct wings. Completing the immersive on-island experience is five world-class restaurant & bars, a brand-new luxury spa with 11 treatment rooms, all-new resort boutique, Planet Trekkers kids club and an activity collection that connects you with the Great Barrier Reef's most iconic experiences by water and air. Discover a place of visual and visceral beauty so deep, it will leave you feeling transformed.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Boating
Babysitting
Books, DVDs, music for children
Wifi
Pool / beach towels
Swimming pool toys
Infinity pool
Pool with view
Outdoor pool
Private pool
Saltwater pool
Plunge pool
Shallow end in pool
Fence around pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Canoeing
Diving
Game room
Golf course
Hiking
Raquetball
Snorkelling
Squash
Tennis court
Water sport equipment rentals
Windsurfing
Aerobics
Billiards
Darts
Entertainment staff
Evening entertainment
Fishing
Patio
Table tennis
Walking tours
Board games / puzzles
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Strollers
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Hot spring bath
Light therapy
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Outdoor furniture
Picnic area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Soundproof rooms
Bathrobes
Additional bathroom
Desk
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Russian, Spanish and 11 more
Hotel links
Special Offer:Hayman Romantic Getaway

Location

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Contact
4801 Australia
Getting there
Hamilton Island Airport34 kmSee all flights
Whitsunday Coast Airport60 kmSee all flights
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346Reviews43Q+A65Room tips
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Popular mentions
lindsay1955 wrote a review Yesterday
Gold Coast, Australia19 contributions10 helpful votes
My wife and I have been coming to Hayman Island every year for 30 plus years to celebrate her birthday.The past 2 years we have brought our son,his wife and 3 grandkids.This place is absolutely awesome from the gardens to the beach to the restaurants to the accommodation.Since IHG have taken management it's the best it has been, thanks to their G.M. Arpad Romandy (whom we had the pleasure of meeting on our last 2 visits - great guy) and his professional staff.( special thank you to his P.A Emma, and F.B. guys Adam and Liam, both awesome) but all the staff were on top of their game, extremely friendly,professional and great with the grandkids especially with beach activities.So for the life of me I can't understand other peoples negative reviews regarding staff.We are already booked for 2 more visits 2022. We'll never stop going to Hayman unless she sinks into the beautiful blue sea.
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Date of stay: November 2021
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Rob Paxevanos wrote a review 8 Nov
Sunshine Coast, Australia14 contributions7 helpful votes
Hotel's Favourite
I have travelled around Australia professionally for 25 years staying in everything from tents to 6 star. I promised my wife Marilyn I’d take her somewhere special and I chose Hayman Intercontinental resort. We paid full price as I didn’t want to work taking pics or filming TV shows like I normally do. The resort and facilities are brilliant, with stunning architecture and views at every turn. The location? It is the closest island to the outer reef and even the Bush walks to Blue Pearl Bay reveal great coral , fish and snorkeling. Of course the activities team can take you on reef, beach and many other adventures to suit your needs. It ticks all the boxes but most of all it’s the staff that seal the deal - friendly, and professional…and grinning all the time because of the location and resort 😍 When it’s time for a special occasion or you really want to spoil yourself don’t hesitate to visiting Hayman … it’s now better than ever 💯/💯 Rob Paxevanos Host Fishing Australia - our countries longest running fishing and travel series.
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Date of stay: November 2021Trip type: Travelled as a couple
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Response from Emma Cross, Other at InterContinental Hayman Island Resort
Responded 1 week ago
Dear Rob & Marilyn, Thank you once again for choosing to spend your 25th Anniversary with us here at Hayman Island. We are delighted to hear you enjoyed your time on the island. On behalf of the entire team, we thank you for your kind words and look forward to welcoming you back in the near future. Kindest Regards, Emma Cross Executive Assistant to the General Manager
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Jasmin B wrote a review 18 Nov
1 contribution
If you want a luxury experience do no go here!! The grounds, rooms and pools are amazing. However the service is terrible. I would go as far as saying they almost ruined my 40th birthday. The main problem I had was they had designed a degustation menu for my birthday evening weeks before we arrived, knowing that we really wanted a special experience. The day before my birthday I followed up with the front desk to confirm the menu and just make sure everything would run smoothly as I’d begun to loose faith based on the service we had been receiving. They said they would follow it up. 24hrs passed I heard nothing and so again spoke to the front desk. I received a call later that afternoon to assure me that they had our special menu and that all was good for that evening. A few hours later, another call to assure the same thing. We arrived at the Amici tea house which was set up beautifully to be red out a completely different menu. I then spent the next half an hour trolling through emails, expressing my disappointment after several confirmations and just being plain annoyed on my birthday. They did rectify the situation and menu and we had a lovely evening but can’t help but assume there is a major communication issue on the island. Our other issues were, but not limited too long wait times at the pool, missing drinks, having to follow up missing drinks, missing meals, my friends was bitten by a possum and the staff did not offer assistance, very raw burger at the pool, charcoal burnt steak one evening when we asked for medium, had to ring to ask for the minibar to be restocked and I could go on and on. We still had a great time because we made the most of it however I will not go back. Our spirits went from an all time high on day 1 to actually wanting to leave on day 5. I have never reviewed anything on here before however when you take the time to fill in the feedback section on the hotel iPad and they don’t take the time to call you to discuss as they have with others. Then there is a major problem. Wouldn’t you want to fix these things?!!!!
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Date of stay: November 2021Trip type: Travelled with friends
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DanielleC wrote a review 18 Nov
1 contribution1 helpful vote
We're 5 nights into a 7 night stay and as I sit looking at the gorgeous pool from our swim-up room I thought I'd take some time to write a review - looking at the good, the bad, and the okay... The Good: - Our swim up room is just gorgeous...these are definitely the best rooms in the hotel. Our room has heaps of space as it's more like a suite than a room and has two balconies providing access to the pool - The island itself is sensational with a very healthy ecosystem. We've seen rays, turtles, sharks, countless fish, and lots of healthy looking coral since we've been here - The massages at the spa are incredible. My husband and I had a 90 minutes couples massage and it was brilliant. We'd love another but sadly they're booked out for the rest of our stay - The yoga classes are great. We only did the 'island stretch and meditation' class with Ash but felt like we were walking on clouds afterwards, highly recommend doing this - The gym is great. Well-stocked, everything is in great condition and there's hardly anyone in there - The pedal board tour is fantastic. We went with Cody and his passion for the wildlife and the island just shone through, would highly recommend this one - Lots of activities to choose from - you'll never get bored (unless it's raining - see the 'Bad' below) - The F&B manager is lovely. We've met her twice - once in Bam Bam and once in Pacific - and she really takes the time to chat to the guests and make sure they're having a good time - Food safety seems pretty top notch. My husband and I run an international company in this space so it's something we always look out for but no complaints whatsoever The Bad: - Rainy days. Yes, we're in the rainy season right now but you'd think that the activities team would pivot and organise some indoor activities to stop all the guests getting bored and frustrated on days when it rains non-stop. Given the fees charged by this hotel, it's fair to assume that customers are paying for the experience and not just the room. Here are some ideas that would be quick and easy to do - show a movie in a conference room, organise a trivia session, hold cocktail making classes, wine and cheese tasting, aqua aerobics in the rain, additional yoga classes, ask the piano player to do an afternoon shift and open the bar for a singalong...the list is endless. - The lack of dining options. We were told as we were checking in that on some evenings one of the three restaurants may be closed. In fact, it's more like only one of the three restaurants is open. Combine that with having to book in advance and you end up with some very odd dining times. - The lack of training. It's pretty obvious that some of the staff here are backpackers and haven't had the correct training to work in a bar/restaurant - let alone a 5-star resort. It gets exhausting trying to get someone to attend to your table after a while - The attitude of some of the employees. I'll preface this by saying that most of the team are truly lovely and really trying hard to do a good job, but others simply don't care. We had one evening when we went to a bar to get cocktails before dinner. The barman turned up 15 minutes late, took our orders, then proceeded to serve 5 other couples before making our drinks...I don't get how this is okay when it's the only bar open at the time - The hotel's response to feedback. We outlined some of our concerns on the feedback form provided on the iPad in the room. The Duty Manager called to discuss these and told us we'd be 'well looked after' that night in the Bam Bam restaurant. Nothing special happened that evening in the restaurant but we were overcharged for drinks... - Which leads me to - twice now, we've been charged for drinks we didn't order or receive.I wish we'd kept a closer eye on the bills from the beginning but it's definitely something to watch out for! - The GM is nowhere to be seen. At most 5-star resorts that we've stayed at around the world, we've met the GM within the first few days of our stay and you can see that he/she is keeping a close eye on how things are being operated - We got sent a waiver sent by email to sign before an activity but the link didn't work - just a little thing but why send something out that hasn't been tested properly? - The shop is a bit rubbish. It's hardly ever open and has limited stock (there's only one type/flavour of ice cream for example, plus no books, magazines or newspapers) - And lastly, there's not much privacy in the bathrooms. Not sure how this could be fixed as the design is already in place, but it's worth noting. The Okay: - The food has been a hit and miss. The pizzas at Amici are sensational, the red duck curry at Bam Bam is fabulous, the breakfast buffet is one of the best I've ever seen....but everything else has been just 'okay'... - The snorkelling trip. It was really beautiful to see the surrounding islands and the wildlife but there wasn't the same passion and energy as we experienced with Cody on the pedal board trip - it was nice to get off the island and have a look around nearby though, and jumping in with the batfish and the maori wrasse was pretty special All things considered, this is probably the best resort we've stayed in in Australia (we even prefer it to Qualia on nearby Hamilton Island) - and while there are Covid restrictions in place preventing international travel, it's a great option. But some of the little touches you get in 5-star resorts in places like Bali, the Bahamas and Mexico are just missing here. Would we come back? Yes - but only if international travel isn't an option...
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Date of stay: November 2021
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Room Tip: The swim-up pool rooms in the pool wing are great!
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Yvonne B wrote a review 9 Nov
Adelaide, Australia3 contributions
An amazing resort with the best activities programs, restaurants and pool and beach areas for a relaxing enjoyable holiday. Not usually one to speak negatively however we arrived at 3:20pm to be told a wait of 20min for room to be ready. Waited till 4:30pm then called reception she said she couldn’t get through to the reception desk so at 5pm we walked to reception where they looked embarrassed as they forgot us. My husband was wearing jeans and sweltered on the 30’ heat out by the pool waiting. Disappointed in room, I work at a 5star hotel so was expecting what I booked, a room with the beach/pool view. We got a garden retreat which was always wet and dark no views at all. The room was small and the bed extremely hard. Otherwise everything was amazing!
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Date of stay: November 2021Trip type: Travelled as a couple
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PRICE RANGE
US$320 - US$623 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandWhitsunday IslandsHayman Island
NUMBER OF ROOMS
168
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Frequently Asked Questions about InterContinental Hayman Island Resort
Which popular attractions are close to InterContinental Hayman Island Resort?
Nearby attractions include Whitsunday Marine Art (3.4 km).
What are some of the property amenities at InterContinental Hayman Island Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at InterContinental Hayman Island Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Hayman Island Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Are there opportunities to exercise at InterContinental Hayman Island Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does InterContinental Hayman Island Resort have airport transportation?
Yes, InterContinental Hayman Island Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Is InterContinental Hayman Island Resort located near the city centre?
Yes, it is 0.06 km away from the centre of Hayman Island.
Are any cleaning services offered at InterContinental Hayman Island Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Hayman Island Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental Hayman Island Resort?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Chinese.
Does InterContinental Hayman Island Resort have any great views?
Yes, guests often enjoy the ocean view available here.