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One&Only Hayman Island

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773 Reviews from our TripAdvisor Community

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Showing 703: English reviews
Falls Church, Virginia
Reviewed 2 days ago NEW

We had a pool front room but noticed the ocean front rooms offered a great view. The breakfast buffet was amazing. There were 3 good restaurants at the hotel, Malaysian, Italian, and Steak. The prices were a little high on the food. Spa treatments were luxurious-- I highly recommend Matthew who did the most amazing pedicure and cleaned up my...

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Helpful?
Thank Marianne B
Gold Coast, Queensland, Australia
Reviewed 5 days ago NEW

The island offers natural beauty, restorative peace, indulgence and adventure. We were disappointed by the beach, but the resort offers superb pools and a range of activities. We had a Beachfront Villa, which was great for us having a 2-year old daughter as we could get out to the beach straight from the villa. We really enjoyed the underwater scooter...

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Helpful?
Thank Akino N
Scott_Williams_the, General Manager at One&Only Hayman Island, responded to this review

Thank you very much for your time reviewing your recent stay at One&Only Hayman Island. I am simply delighted to hear that you thoroughly enjoyed your stay and that you were impressed with your Beach Villa; it’s definitely an amazing experience within itself! I do hope we have the opportunity to welcome you back for another luxurious stay again in...

Caloundra, Australia
Reviewed 6 days ago NEWvia mobile

From the moment we arrived at Hamilton Island we felt welcomed and special. The staff were all smiles but a special mention has to go to Henri at reception who gave us an upgrade to a beautiful suite and Joseph who gave us a lovely Bula hug. Wish there were more Fijians working on Hayman Island. Thank you to everyone...

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Helpful?
Thank Karencaulfield
Scott_Williams_the, General Manager at One&Only Hayman Island, responded to this review

Dear Karen, Thank you for taking some time to review your stay at One&Only Hayman Island. It is truly fantastic to hear you enjoyed every single aspect of your stay, from the beauty of the island to the professionalism and friendliness of our team at the resort, Henri and Joseph will be absolutely delighted to hear your kind words. I...

Reviewed 1 week ago NEWvia mobile

We booked a couples and family holiday here for 5 days to celebrate my impending 50th. From the original booking through Virgin Holidays, to the organisation of Tegan the Events Manager at Hayman, it could not have been smoother. There were 11 adults and 10 kids of varying ages and the staff couldn't do enough. The service is warm and...

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Helpful?
Thank Brich4rd
Scott_Williams_the, General Manager at One&Only Hayman Island, responded to this review

Thank you very much for taking some time to review your recent stay. It is truly fantastic to hear that you and all members of your group thoroughly enjoyed your experience at One&Only Hayman and found our team to be both friendly and professional. The culinary team will be delighted to hear your positive feedback regarding the quality of the...

Reviewed 1 week ago NEW

I received a gift certificate on my retirement from full time work for one night at the resort including breakfast, a marina berth for our yacht a restaurant meal. It was for when we sailed our yacht from Sydney to the Whitsundays and was to be redeemed as a great experience when we arrived in the Whitsundays. It was absolutely...

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Helpful?
3Thank Trevor B
Scott_Williams_the, General Manager at One&Only Hayman Island, responded to this review

Dear Trevor, Thank you for your feedback. I am saddened to hear that you feel disappointed about not being able to redeem your gift certificate as yet. I would appreciate if you could kindly email me at scott.williams@oneandonlyhaymanisland.comand I will personally assist with your reservation. I hope to welcome you to One&Only Hayman Island soon. Warm regards, Scott Williams General...

Sydney, Australia
Reviewed 1 week ago NEW

The One & Only Hayman Island is a beautiful property in a beautiful setting. However, like most of the previous reviews, it's not quite 5-star even though you pay 5-star prices. So I've given it an average rating overall. Even with the Luxury Escape deal, it was still pricey once you add in the luxury yacht transfer ($420 round trip...

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1Thank 1Foodie1
Scott_Williams_the, General Manager at One&Only Hayman Island, responded to this review

Thank you for your time reviewing your recent stay at One&Only Hayman Island, your comprehensive feedback is much appreciated. Whilst it is great to hear that you were impressed with the luxury yacht arrival, it is disappointing to hear that overall, your stay with us was less than perfect. Please accept my personal apologies for the service shortfalls experienced during...

Reviewed 1 week ago via mobile

It felt tiresome to repeat the previous reviews, and frustrating for the owners that the general manager in charge of this property shows such disrespect to the reputation of the property and guest experience. Clean the rooms properly, lift the standard of meals and junior staff, maintain the beach and pool areas during the day, even with the frayed towels....

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8Thank Tim L
Scott_Williams_the, General Manager at One&Only Hayman Island, responded to this review

Dear Tim, Thank you for your feedback, it is much appreciated. I am truly saddened to hear that your recent stay did not meet your expectations. I would value the opportunity to discuss your concerns directly, if you would kindly email me at Scott.Williams@oneandonlyhaymanisland.com Warm regards, Scott Williams General Manager

Ellerbek
Reviewed 1 week ago via mobile

Rooms are nice and spacious, transfer with extra yacht is great. Island is big and walking is tiring in hot climate. Staff: not enough there! That leads to the situation that sailing boats are not available at 1700 despite perfect weather and enough water. The beach water sports were just closed. Also sunset sailing and outer reef tours are offered...

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1Thank obrock
Scott_Williams_the, General Manager at One&Only Hayman Island, responded to this review

Thank you for taking some time to provide us with such valuable feedback. I am disappointed to hear that you missed some of our activities and that you found some inconsistencies within our service team. Please accept my personal apologies for these shortfalls. I would value the opportunity to discuss your concerns directly, if you would kindly email me at...

Melbourne, Australia
Reviewed 1 week ago

Stayed for 4 nights for our 25th anniversary in a Hayman Suite. From the moment we stepped onto the launch at Hamilton Island we knew it would be a special place. Greeted by our butler, Eliza, check in at One & Only our was in our suite and it was effortless - french champagne and fruit on arrival. Nothing was...

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Thank ZoraChris
Scott_Williams_the, General Manager at One&Only Hayman Island, responded to this review

Dear Zora & Chris, Thank you for your review. It truly sounds like you had a fabulous stay and enjoyed the resort’s stunning location, as well as sampling some fine cuisine and exciting activities. Our team will be delighted to hear your wonderful feedback and I hope you have fond memories of your special 25th anniversary celebrations. Look forward to...

East Sussex, United Kingdom
Reviewed 1 week ago

This hotel is ideally set in the most fabulous location. There are pluses and minuses. Our stay unfortunately coincided with a huge wedding and the wedding guests took up half the hotel for 3 days. Their needs definitely came first with staff. The staff on the whole were charming and helpful, mentioning particularly, Joyce in the Restaurant, James in Activities...

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3Thank Tootlepip3
Scott_Williams_the, General Manager at One&Only Hayman Island, responded to this review

Thank you very much for your comprehensive review. It is fantastic to hear you enjoyed the resort’s stunning natural location and that you took the opportunity to experience a helicopter tour of the reef, simply breathtaking. On the other hand, I am very saddened to hear that you experienced some miscommunication shortfalls during your stay which shouldn’t have happened and...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
One&Only Hayman Island, in the heart of the Great Barrier Reef presents astonishing natural beauty, restorative peace, indulgence and adventure. Australia's iconic private island resort is located off the coast of Queensland, nestled at the northernmost point of the Whitsunday archipelago, beyond verdant cliffs reaching into endless sky. Within this private island resort, stylish elegance reflects the harmony of nature with beautifully appointed accommodation set against the backdrop of the Coral Sea. Discover endless opportunities to delight the senses in a place where the beauty of nature inspires each day. ... more   less 

Additional Information about One&Only Hayman Island

Address: | Hayman Island Great Barrier Reef, 4801, Australia (Formerly Hayman Great Barrier Reef)
Region: Australia > Queensland > Whitsunday Islands > Hayman Island
Price Range: $788 - $2,151 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — One&Only Hayman Island 5*
Number of rooms: 160
Reservation Options:
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Also Known As:
Hayman Great Barrier Reef Hotel Hayman Island
Hayman Island Hotel
One&Only Hayman Island Great Barrier Reef
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Questions & Answers

Here's what travellers have asked, with answers from One&Only Hayman Island staff and other travellers.
41 questions
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Questions? Get answers from One&Only Hayman Island staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean front or pool front - ground floor.”
 of 5 bubbles 64marianneb, 9 Dec 2016 | Read review
“Never ever give someone a gift certificate from this resort”
 of 5 bubbles 807trevorb, 4 Dec 2016 | Read review
“Go Pool Wing if you can as these are the newer, recently renovated rooms. Lagoon rooms appear to be the oldest.”
 of 5 bubbles 1Foodie1, 4 Dec 2016 | Read review
“rooms at lower level are comfortable; higher floors have better sea view”
 of 5 bubbles Stfranz, 30 Nov 2016 | Read review
“Book the pool wing, stay away from the Hayman wing!”
 of 5 bubbles 794phillippas, 26 Nov 2016 | Read review
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