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Customs House Waterfront Hotel

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1 Murray St, Hobart, Tasmania 7000 Australia
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Traveller (232)
Room & Suite (65)
Dining (33)
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About

#24 of 47 hotels in Hobart
Location
Cleanliness
Service
Value
Travellers' Choice
Customs House Waterfront Hotel, built in 1846, has been owned by the Jubb family since 1992. The Jubb’s are 5th generation hoteliers with owners Paul and Karen managing the hotel alongside their children Robert and Emily. Located 2 minutes walk from the Salamanca Markets, Brooke St Pier, Constitution Dock, Pennicott’s Tours, the ferry to MONA Museum and Hobart’s shopping precinct, we have the perfect location for your Waterfront getaway in Hobart. Customs House Hotel is an icon in Hobart. Built in 1846 for one of the early settlers, Charles Gaylor, whose name is carved into the front copping stone, it was named after Customs House (now Parliament House) next door. Affectionately called the “Chop House” it was, and still is, known for a good meal and a soothing ale. We offer 30 warm and charming accommodation rooms upstairs. All recently renovated with new bathrooms and furnishings, the rooms offer a touch of modern in a historic setting.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Free breakfast
Bar / lounge
Highchairs available
Taxi service
Baggage storage
Non-smoking hotel
Restaurant
Breakfast available
Complimentary instant cofffee
Kids' meals
ATM on site
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Room features
Air conditioning
Desk
Telephone
Wake-up service / alarm clock
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Harbour View
Mid-range
Languages Spoken
English
669Reviews3Q+A100Room tips
Traveller rating
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Popular mentions
BandJGredig wrote a review 18 Jan
Toowoomba, Australia42 contributions14 helpful votes
Perfectly located right on the waterfront, our 2 nights gave us ample time to soak up the atmosphere of being dockside in Hobart. Our 2nd floor room overlooked the docks, and gave us stunning views. The convenience of the restaurant with it's authentic atmosphere, and a beautiful menu made for a relaxing evening meal, while breakfast is enjoyed with sun sparkling over the water. An easy Saturday morning stroll to the Salamanca Markets, and all that the area offers in authentic Hobart history, it was the perfect way to finish our 2 weeks in Tassie.
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Date of stay: January 2022
Rooms
Cleanliness
Service
Room Tip: Go the extra mile and get a waterfront view
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Eve I wrote a review 7 Jan
Sydney, Australia27 contributions2 helpful votes
Beautiful, silent and absolutely huge room after thankfully being offered an upgrade. Modern decor and beds are extremely comfortable. We ate dinner down in the bar, which was excellent. Thoroughly enjoyed the seafood basket and the smooth & delicious Hobart Brewing Co Ale. My daughters enjoyed their burgers as well. Great music and atmosphere. Would definitely come again!
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Date of stay: January 2022Trip type: Travelled with family
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Kerry H wrote a review Nov 2021
Greater Hobart, Australia251 contributions26 helpful votes
I was trying to decide between a seafood basket and a Steak. The waitress suggested the steak. When it arrived it was quite thin and medium to well on the edges and medium to medium rare (at best) in the middle. I ate a small amount and didn't enjoy the charred outside, it tasted burnt and it was nowhere near rare. At $42 I expected better. I expressed my concern and the attendant looked at the steak and agreed it was overcooked. The replacement was again medium on the outside, the attendant asked me to cut through the centre which showed some blood and was again at best medium-rare. He insisted the chef had measured the temperature in the middle at 23 deg and so it must be rare. I replied I really didn't want to eat it like that as it was overcooked. The attendant insisted it wasn't. I suggested I would like something different. By the time I was served at Fishermans Basket, everyone else in our group of 10 had finished their meal and while the Fisherman's basket wasn't too bad it was far from excellent, the chips were nice though. When it came time to pay I was asked to pay for both the steak (which I ate NONE of) and the Fisherman's Basket. I complained and said that was quite unreasonable. I was forced to pay $70 (the price of both meals). I assured the manager I would write them an appropriate review and I would never eat there again and make sure I let as many people as possible know that they cut their steaks too thin and overcook them.
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Date of stay: November 2021
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Steveqld wrote a review Oct 2021
Brisbane, Australia70 contributions43 helpful votes
I was booked into this accommodation for a night however due to a Covid lockdown in Hobart at the time of our flight arrival I had to cancel at short notice. The owners were polite and understanding despite it being none of their fault. My thanks and look forward to rebooking.
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Date of stay: October 2021
Service
1 Helpful vote
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Donald C wrote a review Oct 2021
1 contribution
The customs house is A1 . Friendly and knowledgeable reception staff. Very attentive bar and restaurant staff as well. The rooms are a delight, clean and warm with great showers . Fab wine list , plenty of beer choice. Situated on the wharf within easy walk of attractions. All in all I give it 7 stars. And will definitely stay again.
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Date of stay: October 2021Trip type: Travelled as a couple
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PRICE RANGE
US$103 - US$170 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
customs hotel waterfront
LOCATION
AustraliaTasmaniaGreater HobartHobart
NUMBER OF ROOMS
30
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Frequently Asked Questions about Customs House Waterfront Hotel
Which popular attractions are close to Customs House Waterfront Hotel?
Nearby attractions include Mawson's Hut Replica Museum (0.2 km), Sullivans Cove (0.3 km), and Salamanca Market (0.2 km).
What are some of the property amenities at Customs House Waterfront Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Customs House Waterfront Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Customs House Waterfront Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Customs House Waterfront Hotel?
Conveniently located restaurants include Syra Restaurant, Sawak Cafe, and Daci and Daci Bakers.
Is Customs House Waterfront Hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Hobart.
Are there any historical sites close to Customs House Waterfront Hotel?
Many travellers enjoy visiting Hobart Convict Penitentiary (0.9 km), Cascades Female Factory Historic Site (2.8 km), and Constitution Dock (0.7 km).
Does Customs House Waterfront Hotel have any great views?
Yes, guests often enjoy the harbour view available here.