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The Swanston Hotel, Grand Mercure

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Traveller (310)
Room & Suite (159)
Dining (16)
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Overview
  • Excellent26%
  • Very good49%
  • Average19%
  • Poor4%
  • Terrible2%
Travellers talk about
“the cocoon”(47 reviews)
“great location”(382 reviews)
“soul cafe”(25 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,665)
There are newer reviews for The Swanston Hotel, Grand Mercure
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Traveller rating
695
1,192
511
118
72
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695
1,192
511
118
72
Show reviews that mention
All reviewsthe cocoongreat locationsoul cafetwo double bedsdavid jonescentral locationbourke st mallaccor memberthe heart of the citya bit tiredvalet parkingbuffet breakfastyour doorsteproom was spacioustram stopstreet noisean upgrade
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11 - 15 of 2,588 reviews
Reviewed 3 weeks ago via mobile

Just stayed overnight but checkin was fast, friendly and without issue. Had a corner king room. Very spacious, clean and quiet. Checkout equally quick and easy. Will definitely return on any future business trip to Melbourne. Highly recommend.More

Thank matthewgF4444JI
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 3 weeks ago

Dear matthewgF4444JI, Thank you very much for staying with us recently and for sharing your positive experience. We truly appreciate your words of encouragement and recommendation and we look forward to welcoming you back on your next visit to Melbourne. Sincerely, Alex Mihardja Operational Project...More

Reviewed 3 weeks ago

Really good central location. Our room was clean and spacious. Did get an upgrade though. Locked out of our room on the third day for some reason and when we did get in the remote had gone missing. Weird. On the whole a great stay...More

Thank Vburela
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 3 weeks ago

Dear Vburela, Thank you for staying with us again and taking the time to write a review about our hotel. Sincere apologies for the little inconveniences experienced on this occasion. We look forwrad to your next visit. Sincerely, Alex Mihardja Operational Project Manager

Reviewed 3 weeks ago

Stayed here for a quick 48 hr trip into Melbourne. Given it was Grand Prix weekend, the place was packed but the service was still great. The room was quiet and we were able to rest after a long day shopping/sports watching etc. Whilst it...More

Thank tessak_SA
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 3 weeks ago

Dear tessak_SA, Thank you for your compliments on our location and the service promptness provided by our team member. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

Reviewed 3 weeks ago

The hotel is located within walking distance of shops etc. Great location, rooms very clean and comfortable. Staff were all extremely friendly. We ate at the restaurant and zack was so great, got our order perfect and knew when we needed something without being intrusive,...More

Review collected in partnership with Accorhotels.com
Thank springsummerautumn
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 3 weeks ago

Dear springsummerautumn, Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a great place to stay, and that you enjoyed all aspects of your stay with us. We look forward to your...More

Reviewed 4 weeks ago

A real nice hotel located in the center of the Business District of Melbourne. The rooms were nice appointed, and found the location great for getting around the city. The staff was very helpful when we had questions or needed help.More

Thank Whiskersr
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 3 weeks ago

Dear Whiskersr, Thank you for choosing our hotel, and for taking the time to write a review. We are so glad to hear that you enjoyed your accommodation, as well as the benefits of being so conveniently located in the heart of the city. Appreciate...More

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About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Free Internet
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Indoor pool
Details
Price range
US$118 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#86 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$118 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#86 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
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Traveller (310)
Room & Suite (159)
Dining (16)
Pool & Beach (4)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
Questions & Answers
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LEISHRS
22 November 2017|
AnswerShow all 4 answers
Response from Cruiserchick2248 | Reviewed this property |
We didn’t have a car so can’t help you. However it did seem to be in an area of narrow one way streets. Perhaps you could phone the hotel directly for more advice.
0
Votes
LEISHRS
22 November 2017|
AnswerShow all 2 answers
Response from Mel_kuan | Reviewed this property |
The self-parking is about 5-10min walk away and it’s 15aud a day / entry. Meaning you either leave your car at the car park for 24 hours or pay every time you want to drive out the car. If you park with the hotel’s valet... More
0
Votes
Rahul12112
30 September 2017|
AnswerShow all 3 answers
Response from Retired2xs | Reviewed this property |
They have a variety of fruits, and other choices for breakfast and other meals.
0
Votes
Room Tips
"The room we had at the side of the hotel had no view at all"
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"higher up the better"
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"Not sure, but higher the floor, better the view"
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"Swanson street side is quiter and better outlook."
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