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05/11/2017 06/11/2017
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    The Swanston Hotel, Grand Mercure

    195 Swanston St, Melbourne, Victoria 3000, Australia
    Save
    Lowest prices for your stay
    05/11/2017 06/11/2017
     2 people are viewing this hotel
    US$169
    US$136
    SAVE US$33
    US$141
    US$141
    Traveller (295)
    Room & Suite (117)
    Dining (16)
    Overview
    • Excellent26%
    • Very good49%
    • Average19%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “the cocoon” (45 reviews)
    “great location” (366 reviews)
    “soul cafe” (24 reviews)
    Free Internet
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Babysitting
    4.0 Star Hotel
    All hotel details
    Deals
    5 Nov6 Nov
    |
    1 room, 2 adults, 0 children
    • Check booking site for details
      US$136
      View Deal
    • Check booking site for details
      US$141
      View Deal
    • Check booking site for details
      US$141
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    View all 41 deals
    Write a Review
    Reviews (2,556)
    There are newer reviews for The Swanston Hotel, Grand Mercure
    See the most recent reviews
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    11 - 15 of 2,485 reviews

    Reviewed 2 weeks ago via mobile

    We stayed for two nights and found the location perfect - close to Bourke Street mall and a short walk to Southbank, Princess theatre and gardens. Tram stop at the front, and Chinatown in the back street. Lots of local cafes and restaurants. Very helpful...More

    Thank Cruiserchick2248
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 1 week ago

    Dear Cruiserchick2248, Thank you for your time providing a review. I am pleased that everything is as expected. We hope to see you again on your next visit to Melbourne. Sincerely, Alex Mihardja Operational Project Manager

    Reviewed 2 weeks ago

    Stayed here to be close to shopping and public transport. Staff were nice and room was clean and presentable. Was easy to walk to Bourke St mall and all the surrounding shops and restaurants. Price was reasonable if you get a deal. Maybe slightly overpriced...More

    Thank rheecel2017
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 1 week ago

    Dear rheecel2017, Thank you for sharing your experience after your stay with us recently. We hope to welcoming you back to the hotel sooner than later. Kind regards, Alex Mihardja Operational Project Manager

    Reviewed 2 weeks ago

    Both the hotels are fine, they share a foyer and the same checkin staff. The rooms are clean and tidy, the staff are pleasant. The major problem is the breakfast room which is too small for two hotels to share, it is busy crowded and...More

    Review collected in partnership with Accorhotels.com
    Thank Will3935
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 1 week ago

    Dear Will3935, Thank you for your recent patronage. I am sorry to read that we did not tick all the boxes during your stay. Feedback such as yours allows us to identify areas of improvement and I thank you again for providing a review. Sincerely,...More

    Reviewed 2 weeks ago via mobile

    Being an Accor Gold Member I stay with this brand frequently and was at the hotel during the AFL Grand Final weekend when the hotel was at capacity and steeply priced. The hotel is very well located but the advantages end there. The room was...More

    Thank 2890Mike
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 2 weeks ago

    Dear Murray T, Thank you again for your detailed feedback after your recent stay with us. Indeed we are sorry to hear about your experience and please refer to my response to you on the 4th of October. During the period of your stay, as...More

    Reviewed 2 weeks ago via mobile

    The location is great as it's right in the heart of Melbourne. Extremely noisy rooms, SHOCKING service, charged me extra for a pre paid room, vallet parking is woeful. Anyone thinking of staying here with a car SHOULD go elsewhere as parking is dreadful and...More

    Thank rodders122
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 2 weeks ago

    Dear rodders122, Saddened to read of your experience with us. We generally receive great feedback on the service provided by our staff. I am sorry that this was not the case in this instance. Sincerely, Alex Mihardja Operational Project Manager

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    About
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Indoor pool
    Details
    • Price range
    • US$111 - US$247 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #50 Family Hotel in Melbourne
    • #67 Romantic Hotel in Melbourne
    • #69 Business Hotel in Melbourne
    • #80 Luxury Hotel in Melbourne
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 200
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, ACCOR, Hotels.com, Agoda, Ctrip TA, Cheap Tickets, TripOnline SA, Travelocity, Hotwire, Cancelon, HotelQuickly and Evoline ltd so you can book your The Swanston Hotel, Grand Mercure reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • Victoria >
    • Melbourne >
    • Central Business District
    • Also Known As
    • The Swanston Hotel, Grand Mercure Hotel Melbourne ,
    • The Swanston Hotel Grand Accor
    Add Photo Photos
    Traveller (295)
    Room & Suite (117)
    Dining (16)
    Pool & Beach (4)
    Hotel & Grounds (197)
    Bathroom (35)
    Nearby
    Central Business District
    Full of discovery and delight, Melbourne’s laneways
    tease the imagination long after you’ve put your weary
    feet up to rest. They weave through the heart of the
    city: cafes, bars, restaurants and boutiques,
    throbbing with conversation and espresso coffee. You
    never quite know what you’ll find around the next
    corner: cobblestone alleys, old beer barrel hoists and
    even vats of simmering organic soup. There is the air
    ...More
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    Ask a question
    Questions & Answers
    Rahul12112
    30 September 2017|
    AnswerShow all 3 answers
    Response from Retired2xs | Reviewed this property |
    They have a variety of fruits, and other choices for breakfast and other meals.
    0
    Votes
    bonnie1998
    18 August 2017|
    AnswerShow all 8 answers
    Response from Samuel D | Reviewed this property |
    I think it's better to use UBER than bus.
    1
    Vote
    Google Translation
    DesmondOngyh
    7 August 2017|
    AnswerShow all 5 answers
    Response from Kris K | Reviewed this property |
    Yes. But slow. If you are accor gold member, then you get to use complimentary premium speed.
    1
    Vote
    Room Tips
    "The hotel is above the city centre so the quieter rooms would be at the rear of the building and not..."
    Read review
    "Rooms away from Swanston St would be quieter."
    Read review
    "Speak to staff for advice on choice of room"
    Read review
    "A good choice for families is to book adjoining rooms for that little extra room."
    Read review
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