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    The Swanston Hotel, Grand Mercure

    195 Swanston St, Melbourne, Victoria 3000, Australia
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    26/11/2017 27/11/2017
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    Savings alert: 14% below average rate

    The price you found is 14% lower than this hotel's average rate of US$130/night.

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    US$138
    US$112
    SAVE US$26
    US$116
    US$116
    Traveller (295)
    Room & Suite (117)
    Dining (16)
    Overview
    • Excellent26%
    • Very good49%
    • Average19%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “the cocoon” (45 reviews)
    “great location” (367 reviews)
    “soul cafe” (24 reviews)
    Free Internet
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Babysitting
    4.0 Star Hotel
    All hotel details
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    Rooms
    26 Nov27 Nov
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (2,572)
    There are newer reviews for The Swanston Hotel, Grand Mercure
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    1,011 - 1,015 of 2,499 reviews

    Reviewed 21 April 2014

    This was probably my fifth stay at this hotel and I have always been very pleased with the amenities. The location is terrific and I have always found the staff professional and courteous. My issue with this stay is the bathroom. My last two visits...More

    Thank adelmum
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 22 April 2014

    Dear Adelmum, Thank you for your review. It is most encouraging to read that you found our team member to be professional & courteous, and you enjoyed most of our facilities & services. I can understand your concern regarding the bathroom, and it is certainly...More

    Reviewed 16 April 2014

    Great location. The room is wide but quite old. It's quite noisy due to the machines outside the building during the night. However, We enjoyed both dining and shopping. Will definitely stay here next time.More

    Review collected in partnership with Accorhotels.com
    Thank Jaruwat Y
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 17 April 2014

    Dear Jaruwat Y, Thank you for taking the time to write your review after your recent stay with us. Glad to hear that you made the most of our fantastic location for both dining & shopping (even better now, as the big shopping complex behind...More

    Reviewed 15 April 2014

    The entrance on Little Bourque St. is arranged a bit oddly, and that street, during our stay, was a nightmare of construction vehicles and equipment. But if you can get over the mess and inconvenience (which might be cleaned up by the time you read...More

    1  Thank Joe H
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 17 April 2014

    Dear Joe H, Thank you for for taking the time to write a constructive review after your recent stay with us. I am happy to advise that major construction behind the hotel has now been completed. The Emporium has just been opened yesterday (16/04/14) and...More

    Reviewed 14 April 2014

    We arrived at the hotel and were met very warmly by the check in staff. The staff were v friendly and helpful, even interacting with our young son. We received a free upgrade and upon finding our room we found it spacious and comfortable. Everything...More

    1  Thank Danielle M
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 15 April 2014

    Dear Danielle M, Thank you for writing such a detailed review and for highlighting the achievement of the Front Desk team in providing a friendly & helpful service to you and your family. Delighted to hear that you enjoyed the convenient location & the services...More

    Reviewed 13 April 2014

    The hotel's location is perfect to visit Melbourne. It's right in the centre with a lot of things within walking distance and the tram stops at your doorsteps. Chinatown is next door, the river is 10 minutes away. However because it's in a busy, central...More

    Thank Sunny_JLa
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 14 April 2014

    Dear Sunny_JLa, It is always pleasing to read a review from a Top Contributor! I'm glad the services used were satisfactory & our team member were lovely & helpful. Our close proximity to Chinatown, transport and tourist attractions is very beneficial to all travellers. Hopefully...More

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    About
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Indoor pool
    Details
    • Price range
    • US$119 - US$243 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #50 Family Hotel in Melbourne
    • #67 Romantic Hotel in Melbourne
    • #69 Business Hotel in Melbourne
    • #80 Luxury Hotel in Melbourne
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 200
    • Reservation Options
    • TripAdvisor is proud to partner with ACCOR, Expedia, Booking.com, Ctrip TA, Agoda, Hotels.com, Hotwire, TripOnline SA, Cancelon, Travelocity, Evoline ltd and HotelQuickly so you can book your The Swanston Hotel, Grand Mercure reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • Victoria >
    • Melbourne >
    • Central Business District
    • Also Known As
    • The Swanston Hotel, Grand Mercure Hotel Melbourne ,
    • The Swanston Hotel Grand Accor
    Add Photo Photos
    Traveller (295)
    Room & Suite (117)
    Dining (16)
    Pool & Beach (4)
    Hotel & Grounds (197)
    Bathroom (35)
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    throbbing with conversation and espresso coffee. You
    never quite know what you’ll find around the next
    corner: cobblestone alleys, old beer barrel hoists and
    even vats of simmering organic soup. There is the air
    ...More
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    Ask a question
    Questions & Answers
    Rahul12112
    30 September 2017|
    AnswerShow all 3 answers
    Response from Retired2xs | Reviewed this property |
    They have a variety of fruits, and other choices for breakfast and other meals.
    0
    Votes
    bonnie1998
    18 August 2017|
    AnswerShow all 8 answers
    Response from Samuel D | Reviewed this property |
    I think it's better to use UBER than bus.
    1
    Vote
    Google Translation
    DesmondOngyh
    7 August 2017|
    AnswerShow all 5 answers
    Response from Kris K | Reviewed this property |
    Yes. But slow. If you are accor gold member, then you get to use complimentary premium speed.
    1
    Vote
    Room Tips
    "Don't go for just a standard room - rooms are not on the same level as other Mercure hotels"
    Read review
    "The hotel is above the city centre so the quieter rooms would be at the rear of the building and not..."
    Read review
    "Rooms away from Swanston St would be quieter."
    Read review
    "Speak to staff for advice on choice of room"
    Read review
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