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The Swanston Hotel, Grand Mercure

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Traveller (310)
Room & Suite (159)
Dining (16)
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Overview
  • Excellent26%
  • Very good49%
  • Average19%
  • Poor4%
  • Terrible2%
Travellers talk about
“the cocoon”(47 reviews)
“great location”(382 reviews)
“soul cafe”(25 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,677)
There are newer reviews for The Swanston Hotel, Grand Mercure
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Traveller rating
696
1,199
514
119
72
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696
1,199
514
119
72
Show reviews that mention
All reviewsthe cocoongreat locationsoul cafetwo double bedsdavid jonescentral locationbourke st mallaccor memberthe heart of the citya bit tiredvalet parkingbuffet breakfastyour doorsteproom was spacioustram stopstreet noisean upgrade
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1,031 - 1,035 of 2,600 reviews
Reviewed 21 July 2014

We stayed at other Mercure hotels before so that got us to look at this one. The price seemed to be reasonable with others in the CBD. We were on the 4th floor, we came in "early" midnight, but the noise was un bearable until...More

Thank kiwiflyer99
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 23 July 2014

Dear Kiwiflyer99, Thank you for your feedback and I am sorry for the inconvenience caused by the external noise. I am a little confused on whether did you actually stay at The Swanston Hotel, Grand Mercure or Mercure Welcome Melbourne?. You wrote your feedback for...More

Reviewed 21 July 2014

Location is good, fairly easy to find. Very central, close to Chinatown. Staff are all friendly and very efficient. Check-in and out was hassle free. Just looking a little tired and dated now. Bed was comfortable.

Thank LCM1305
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 22 July 2014

Dear LCM1305, Thank you for taking the time to write a review after your recent stay with us. I am glad that you enjoyed most aspects of your stay with us. Kind regards, Alex Mihardja, Operational Project Manager

Reviewed 21 July 2014

Stayed for 2 day seminar. Location great for shopping. Room (twin with double beds) spacious, bathroom ok but little smelly and toilet not flushing well. In general hotel looking a bit tired. Decided not to use the pool as didn't look great. Seminar was held...More

Thank FinnTepa
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 22 July 2014

Dear FinnTepa, It seems we did not meet your expectations on the recent visit. I believe that our Food & Beverage Manager has apologized to the conference organizer for the inconvenience caused. We certainly have addressed the matter to relevant team members to ensure the...More

Reviewed 20 July 2014

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Review collected in partnership with Accorhotels.com
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 21 July 2014

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Reviewed 20 July 2014 via mobile

This is an unremarkable hotel in a very good location. From the ugly, corridor lobby you take an ancient lift through unheated, beige communal areas and arrive at your beige door. The room is spacious and the bed is comfortable, but the pillows are much...More

Thank tpg_esq
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 21 July 2014

Dear tpg_esq, Thank you for feedback. I'm sorry you did not have a great stay and for any inconvenience caused. I have passed on your feedback to our Executive Housekeeper & Maintenance Manager for their attention. Regarding the pillows, we do have variety of pillows...More

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About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Free Internet
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Indoor pool
Details
Price range
US$114 - US$193 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#87 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$114 - US$193 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#87 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
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Traveller (310)
Room & Suite (159)
Dining (16)
Pool & Beach (4)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
Questions & Answers
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LEISHRS
22 November 2017|
AnswerShow all 4 answers
Response from Cruiserchick2248 | Reviewed this property |
We didn’t have a car so can’t help you. However it did seem to be in an area of narrow one way streets. Perhaps you could phone the hotel directly for more advice.
0
Votes
LEISHRS
22 November 2017|
AnswerShow all 2 answers
Response from Mel_kuan | Reviewed this property |
The self-parking is about 5-10min walk away and it’s 15aud a day / entry. Meaning you either leave your car at the car park for 24 hours or pay every time you want to drive out the car. If you park with the hotel’s valet... More
0
Votes
Rahul12112
30 September 2017|
AnswerShow all 3 answers
Response from Retired2xs | Reviewed this property |
They have a variety of fruits, and other choices for breakfast and other meals.
0
Votes
Room Tips
"Check out if the room has been renovated or an old tired one"
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"the entry is on the left as it is on a one way street and it does not look like a street."
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"The room we had at the side of the hotel had no view at all"
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"higher up the better"
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