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The Swanston Hotel, Grand Mercure

2,626 reviews
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Traveller (303)
Room & Suite (159)
Dining (16)
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Overview
  • Excellent26%
  • Very good48%
  • Average20%
  • Poor4%
  • Terrible2%
Travellers talk about
“the cocoon”(45 reviews)
“great location”(375 reviews)
“soul cafe”(24 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
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Reviews (2,626)Write a Review
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684
1,177
507
115
68
Show reviews that mention
All reviewsthe cocoongreat locationsoul cafetwo double bedsdavid jonescentral locationbourke st mallthe heart of the citya bit tiredvalet parkingbuffet breakfastyour doorsteproom was spaciousstreet noisetram stopan upgradepublic transport
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1,081 - 1,085 of 2,551 reviews
Reviewed 1 April 2014

Our room was basic but spacious, clean and comfy - all that we needed for our 3 night stay. Location great - as well as China Town, the tram stops and shops, the Melbourne Information Centre was within walking distance with AAT Kings tour buses...More

Thank goodhotelsonly
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 2 April 2014

Dear Goodhotelsonly, It's great to see such positive comments from a Contributor. We're pleased your stay with us was fantastic. The location of the hotel would have been one of the greatest advantages of your stay. As you mentioned you are in the centre of...More

Reviewed 31 March 2014

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Review collected in partnership with Accorhotels.com
Thank hillside428
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 1 April 2014

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Reviewed 29 March 2014

Fantastic location. Big room, spacious. Staffs are ok although during check-in time there was a little hiccup with the staff saying that my room didn't come with wi-fi but I said I booked through Accor and was clearly told I get wi-fi; she provided me...More

Thank jsbach_sg
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 31 March 2014

Dear jsbach_sg, Thank you for your recent patronage and for your time to provide feedback. I am sorry to hear about the confusion with your wi-fi situation, indeed complimentary wi-fi is extended to all of our Accor Le Club Members. I am glad that the...More

Reviewed 29 March 2014

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Review collected in partnership with Accorhotels.com
Thank Greg A
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 31 March 2014

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Reviewed 28 March 2014

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Review collected in partnership with Accorhotels.com
Thank Joan P
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 31 March 2014

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About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Free Internet
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Babysitting
Banquet Room
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Indoor pool
Details
Price range
US$121 - US$244 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#78 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$121 - US$244 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#78 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
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Traveller (303)
Room & Suite (159)
Dining (16)
Pool & Beach (4)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
Questions & Answers
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LEISHRS
22 November 2017|
AnswerShow all 4 answers
Response from Cruiserchick2248 | Reviewed this property |
We didn’t have a car so can’t help you. However it did seem to be in an area of narrow one way streets. Perhaps you could phone the hotel directly for more advice.
0
Votes
LEISHRS
22 November 2017|
AnswerShow all 2 answers
Response from Mel_kuan | Reviewed this property |
The self-parking is about 5-10min walk away and it’s 15aud a day / entry. Meaning you either leave your car at the car park for 24 hours or pay every time you want to drive out the car. If you park with the hotel’s valet... More
0
Votes
Rahul12112
30 September 2017|
AnswerShow all 3 answers
Response from Retired2xs | Reviewed this property |
They have a variety of fruits, and other choices for breakfast and other meals.
0
Votes
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Room Tips
"The Welcome is less expensive than the Swanston and just as good but all rooms quiet"
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"if you are a family you will be placed on a lower floor if travelling as a couple or single better chances of..."
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"Higher is better"
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"Choose an alternative hotel."
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