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I joined Accor Advantage plus a year ago and part of the deal is a complementary night at one of their hotels (expensive fee paid to join). Due to personal reasons and also lack of being able to use my complementary night when I wanted...More
Response from Erdi-GM, Manager at The Swanston Hotel, Grand MercureResponded 5 December 2013
Thank you for yur feedback. Reading your feedback, I have a strong feeling that you might actually stayed at Mercure Welcome Melbourne (our 3.5 star property) instead of The Swanston Hotel, Grand Mercure. These 2 hotels are adjacent and in the same complex....More
To say it clearly: the hotel is located centrally, which is the biggest advantage. Everything else I experienced in this hotel was very much average, maybe the breakfast is worth to be mentioned extra. The front desk has to be mentioned as well, but only...More
Thank Matthias L
Response from Erdi-GM, Manager at The Swanston Hotel, Grand MercureResponded 25 November 2013
Dear Matthias L,
Thank you for your feedback.
It seems we were a little "hit and miss" during your visit back in December 2012. I am dissappointed to read your comments on our staff as we pride ourselves on our friendly and helpful staff. I...More
US$112 - US$255 (Based on Average Rates for a Standard Room)
Star rating provided by Accor.
#50 Family Hotel in Melbourne
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#80 Luxury Hotel in Melbourne
Number of rooms
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Central Business District
Also Known As
The Swanston Hotel, Grand Mercure Hotel Melbourne ,
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air
of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.