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The Swanston Hotel, Grand Mercure

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Traveller (311)
Room & Suite (159)
Dining (16)
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Overview
  • Excellent26%
  • Very good48%
  • Average20%
  • Poor4%
  • Terrible2%
Travellers talk about
“the cocoon”(47 reviews)
“great location”(386 reviews)
“soul cafe”(26 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,690)
There are newer reviews for The Swanston Hotel, Grand Mercure
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Traveller rating
701
1,201
518
120
73
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701
1,201
518
120
73
Show reviews that mention
All reviewsthe cocoongreat locationsoul cafetwo double bedsdavid jonescentral locationbourke st mallthe heart of the cityaccor membera bit tiredvalet parkingbuffet breakfastyour doorsteproom was spaciousstreet noisetram stopan upgrade
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1,131 - 1,135 of 2,613 reviews
Reviewed 10 April 2014

I satyed for one night with my family in a twin room with two double beds here. Recieved a good offer from the booking site that included free breakfast. Finding the car access to the hotel was a nightmare for someone like me who lives...More

1  Thank amu2
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 14 April 2014

Dear amu2, Thank you for your recent patronage and for your time to provide feedback. I am sorry to read about the trouble you had to go through to access the hotel, indeed the access to the hotel could be quite confusing especially with some...More

Reviewed 9 April 2014

very excellent location downtow just among bars, restaurants, shops! BUT gym with spinning bike but without stationary bike, breakfast very poor in fruit variety, bathroom without bidet and bathtube very old and without flexible pipe: a shower box is absolutely needed for a 4 stars...More

Review collected in partnership with Accorhotels.com
Thank Marco S
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 10 April 2014

Dear Marco S, Thank you for your recent patronage and for your time to provide feedback. All your feedbacks are valid, and have been provided to relevant Department Heads for their perusal. Hopefully we can look forward to welcome you back in the future. Kind...More

Reviewed 8 April 2014

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Review collected in partnership with Accorhotels.com
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 10 April 2014

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Reviewed 7 April 2014

Had a wonderful time staying at this hotel. Rooms were quite good, clean, comfortable and well serviced. Beds were comfortable. Didn't have breakfast in the hotel because there were too many great restaurants and cafés nearby. Didn't really see much of the staff as we...More

Thank Joanne E
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 10 April 2014

Dear Joanne E, It's great to see such positive comments from a Senior Reviewer. We're pleased your stay with us was wonderful. The location of the hotel would have been one of the greatest advantages of your stay. As you mentioned you are in the...More

Reviewed 5 April 2014

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Review collected in partnership with Accorhotels.com
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 7 April 2014

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About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Free Internet
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Indoor pool
Details
Price range
US$110 - US$200 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#91 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$110 - US$200 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#91 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
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Traveller (311)
Room & Suite (159)
Dining (16)
Pool & Beach (4)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
Questions & Answers
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Alice T
31 May 2018|
AnswerShow all 4 answers
Response from Baz K | Reviewed this property |
No renovation was being done when we were there that we saw.
1
Vote
LEISHRS
22 November 2017|
AnswerShow all 4 answers
Response from Cruiserchick2248 | Reviewed this property |
We didn’t have a car so can’t help you. However it did seem to be in an area of narrow one way streets. Perhaps you could phone the hotel directly for more advice.
0
Votes
LEISHRS
22 November 2017|
AnswerShow all 2 answers
Response from Mel_kuan | Reviewed this property |
The self-parking is about 5-10min walk away and it’s 15aud a day / entry. Meaning you either leave your car at the car park for 24 hours or pay every time you want to drive out the car. If you park with the hotel’s valet... More
0
Votes
Room Tips
"Check out if the room has been renovated or an old tired one"
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"the entry is on the left as it is on a one way street and it does not look like a street."
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"The room we had at the side of the hotel had no view at all"
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"higher up the better"
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