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    The Swanston Hotel, Grand Mercure

    195 Swanston St, Melbourne, Victoria 3000, Australia
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    24/12/2017 25/12/2017
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    Savings alert: 27% below average rate

    The price you found is 27% lower than this hotel's average rate of US$142/night.

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    US$112
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    US$112
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    US$112
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    Traveller (297)
    Room & Suite (120)
    Dining (16)
    Overview
    • Excellent26%
    • Very good48%
    • Average20%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “the cocoon” (45 reviews)
    “great location” (371 reviews)
    “soul cafe” (24 reviews)
    Free Internet
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Babysitting
    4.0 Star Hotel
    All hotel details
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    Rooms
    24 Dec25 Dec
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (2,593)
    There are newer reviews for The Swanston Hotel, Grand Mercure
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    21 - 25 of 2,519 reviews

    Reviewed 4 weeks ago

    I usually stay for two weeks at a time in Melbourne. The staff welcome me like family and always try to accommodate my room location requests. Each room smells clean and is always well made up. Some of the rooms look a bit tired now...More

    Thank mark-n-kate
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 3 weeks ago

    Dear mark-n-kate, Thank you very much again for sharing your positive experience after your recent stay with us. I have taken a liberty to amend your profile with your comment on room 1202, and we shall endeavor to allocate that room on your future stays...More

    Reviewed 4 weeks ago via mobile

    Just had a 1 night stay with 2 Friends. One of the few Hotels in Melbourne CBD that can accomodate 3. Many thanks to Nick Phillips of Guest Relations that made our stay so Special. Only downer was the Louden Restaurant for dinner. My friend...More

    1  Thank Nola T
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 3 weeks ago

    Dear Nola T, Thank you for your time in providing a review. I am sorry to read that what otherwise a great stay, got marred due to the less-than-satisfactory dinner experience. Your kind words on Nick is greatly appreciated and we hope that we can...More

    Reviewed 4 weeks ago

    Stayed at the hotel on the tail end of my business conference. - Location is excellent. Close to Bourke Street Mall and is pretty much centre of the shopping district. - Staff were friendly and helpful. - Buffet Breakfast was above average. Standard bacon, eggs,...More

    Thank Chuckylena
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 4 weeks ago

    Dear Chuckylena, Thank you for your recent patronage and time to provide feedback. I am disappointed that not everything was as you expected please accept my sincerest apology. Appreciate you let us know of your concern whilst still in house and gave us the opportunity...More

    Reviewed 5 weeks ago via mobile

    The location of the hotel is very central. It’s a stone’s throw away from Chinatown and near many shopping! Food is also easily available with the many restaurants and take away stores located near the hotel. Hotel room was big and comfortable. The toilet was...More

    Thank Mel_kuan
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 4 weeks ago

    Dear Mel_kuan, Thank you for providing a detailed review which helps me address all your observations and concerns with our team. We also appreciate your time in highlighting the areas that we do well. We hope that we can still look forward to welcoming you...More

    Reviewed 8 November 2017

    So it is in the great location, but the staff seemed to be aloof and was not interested in helping - bags delayed at airport and we asked to be called as soon as they arrived no matter the hour - didn't happen - and...More

    Thank Greg P
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 10 November 2017

    Dear Greg P, Thank you for your time in providing a review. We are sorry to hear that your stay was negatively impacted by the lack of assistance from our staff, as well as the laundry. This has been passed on to our relevant Department...More

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    About
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Banquet Room
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Indoor pool
    Details
    • Price range
    • US$109 - US$250 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #67 Romantic Hotel in Melbourne
    • #69 Business Hotel in Melbourne
    • #82 Luxury Hotel in Melbourne
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 200
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Ctrip TA, Hotwire, ACCOR, Agoda, getaroom.com, TripOnline SA, Cancelon, HotelQuickly and Evoline ltd so you can book your The Swanston Hotel, Grand Mercure reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • Victoria >
    • Melbourne >
    • Central Business District
    • Also Known As
    • The Swanston Hotel, Grand Mercure Hotel Melbourne ,
    • The Swanston Hotel Grand Accor
    Add Photo Photos
    Traveller (297)
    Room & Suite (120)
    Dining (16)
    Pool & Beach (4)
    Hotel & Grounds (197)
    Bathroom (37)
    Nearby
    Central Business District
    Full of discovery and delight, Melbourne’s laneways
    tease the imagination long after you’ve put your weary
    feet up to rest. They weave through the heart of the
    city: cafes, bars, restaurants and boutiques,
    throbbing with conversation and espresso coffee. You
    never quite know what you’ll find around the next
    corner: cobblestone alleys, old beer barrel hoists and
    even vats of simmering organic soup. There is the air
    ...More
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    ebaus2012
    22 November 2017|
    AnswerShow all 4 answers
    Response from Adam H | Reviewed this property |
    I believe you need to use the Louden Place entry off Little Bourke Street - it's a little side street that I seen cars coming and going from. It's also the area they use for the hotel transfers.
    1
    Vote
    ebaus2012
    22 November 2017|
    Answer
    Response from rodders122 | Reviewed this property |
    Self parking is about a block away from the hotel and trying to find a park to unload/load your luggage is not great. Unsure about valet parking but was told they don’t park your car onsite.
    0
    Votes
    Rahul12112
    30 September 2017|
    AnswerShow all 3 answers
    Response from Retired2xs | Reviewed this property |
    They have a variety of fruits, and other choices for breakfast and other meals.
    0
    Votes
    Room Tips
    "Higher is better"
    Read review
    "Choose an alternative hotel."
    Read review
    "Don't go for just a standard room - rooms are not on the same level as other Mercure hotels"
    Read review
    "The hotel is above the city centre so the quieter rooms would be at the rear of the building and not..."
    Read review
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