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BEST WESTERN Riverside Apartments

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278 Reviews from our TripAdvisor Community

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Showing 267: English reviews
Auckland Region, New Zealand
Reviewed 4 days ago NEW

I was disappointed by this property as I was stuck around the back of a totally different building to that which the web site indicated I would be in. The room was noisy with street noise and pipes banging. The air conditioning was efficient but the lighting was very dim. The windows had one way thermal coatings but no lace...

Thank Chris_Haml
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

I'm sorry you were unhappy with your stay We have two separate buildings and your reservation was booked into our annex apartments. These are 3.5 star. Next time please book a 1 bedroom Deluxe apartment, they are a higher rate but they are also roomier and tend to be quiet. I hope you will try these apartments for your next...

Sydney Australia
Reviewed 5 days ago NEW

Having stayed at the Riverside for many years I'm afraid that, like myself , age is creeping in ! It is still a good choice & fairly central but little signs of disrepair & fraying at the edges are apparent and a freshen up is required I think ? Staff are as always professional & friendly but the cleaning in...

Thank Skeney57
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

Thank you for taking the time to review our property. We are gradually upgrading the apartments so please ask for a renovated apartment for your next stay. We look forward to seeing you once again.

Chiang Mai, Thailand
Reviewed 1 week ago via mobile

We got a room in the annex. Well, our room was a bit run down with an old carpet. If you have a dust allergy like me, you might should stay away. Hotels in Melbourne are expensive and that fact makes this one a good deal. Nice staff, great central location.

Thank Guenterdk
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

Thank you for taking the time to write a review. It was very nice talking to you at check out. We hope to see you again in Melbourne soon.

Bendigo, Australia
Reviewed 2 weeks ago via mobile

The welcome on arrival was very friendly. The room was spacious, clean and well appointed with everything that we needed for a one night stay. We stayed in a single bedroom apartment on the 17th floor. The location is fantastic and easy to access. Very easy and short walk to South Bank, Casino and Exhibition Center or walk or tram...

Thank Robert F
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

So glad to hear you enjoyed your stay. I will pass on your comments to our staff. Thank you for taking the time to make comments too. Please come back soon.

Sydney, Australia
Reviewed 3 weeks ago via mobile

I'm no snob but this is one of the worst hotels I've ever stayed in. After 20 hrs on the run, all I wanted was a bed but no one at reception so couldn't get in. Then sent down to road to other property that is absolutely filthy, there is garbage in the "foyer" if you can call it that....

Thank Stevewb0612
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

I was sorry to read your review. In all honesty I felt your review was harsh and not accurate. Our staff are here to help you and an access phone number is clearly posted at reception after 11pm to assist you. Had we known you were so unhappy we surely would have tried to make your stay more comfortable.

Reviewed 4 weeks ago via mobile

Stayed in a 3 bedroom apartment , very large and accommodated 7 sleeping and 2 bathroom, it was clean and spacious and suited our night stay in the city. Kitchen did not have enough plates and cutlery for number it should sleep, Also to note there is a flight of stairs once you enter apartment to get to kitchen and...

Thank dora23
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

Thank you for taking the time to assist others with details about your stay. Guests find such information very helpful. We hope to see you again soon.

Melbourne, Australia
Reviewed 4 weeks ago

I found an online special for these apartments, which made the price even more reasonable for one night's accommodation. I was welcomed in a lovely manner at reception and had to walk around the corner to find the other building containing my apartment. The only downside was catching the small lift up that smelt of curry. The apartments appear to...

Thank Thepurplegirls
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

Thank you so much for your review. We appreciate your comments and hope to see you again soon.

Reviewed 6 November 2016 via mobile

We had two apartments for two nights whilst driving from Mildura to Moe and wanted to have a look around the city. The accommodation was much better than expected at a reasonable price. Good location for the tram and access to the city. Yes, it was slightly noisy but your on a main road in the city. Caused us no...

Thank Sprinkle2
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

Thank you for your review. Great to hear you enjoyed your recent stay with us. We look forward to seeing you all again soon.

Tarneit, Australia
Reviewed 19 October 2016

Room was fantastic. But since it is located around the corner from King St, it is very noisy right through the night till early morning! Everything in the room was clean and very tidy. Would be a great hotel if it was situated somewhere else!

Thank Michelle P
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

Thank you for your review. I'm sorry the street noise disturbed your stay. Next stay please book our 1 bedroom apartment at our main building, Riverside. These are quieter apartments. We hope to see you again soon.

Perth, Australia
Reviewed 9 October 2016 via mobile

I went there for a conference and the position is perfect. The apartment is spacious and everything was good except the carpet definitely was a bit tired. Huge storage room, the linen and towels were top class and the reception was very welcoming and helpful- and you can open the windows! Yay!

Thank Docker15
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

Thank you for taking the time to review your recent stay at Best Western Riverside Apartments. We are glad you enjoyed your stay and hope to see you again soon.

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
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  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Self-Serve Laundry
  • Room Service
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Year remodeled - 2008/9. Best Western Riverside Serviced Apartments are located in the CBD of Melbourne and offer two types of accommodations. Riverside annex apartments described as the annex rooms when booking are located on the corner of Flinders and Highlander Lane situated on the first, second and third floors, just near our reception in Highlander Lane. All apartments in this building are one bedroom. Both riverside and the annex rooms are conveniently located at the historic and entertainment end of the city, just minutes walk to crown casino, Melbourne exhibition and convention centers, aquarium, Southbank restaurants, observation deck and Etihad Stadium. ... more   less 

Additional Information about BEST WESTERN Riverside Apartments

Address: 474 Flinders St, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Price Range: $135 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Riverside Apartments 4*
Number of rooms: 49
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Also Known As:
Best Western Riverside Apartments Hotel Melbourne
Best Western Melbourne
Best Western Hotel Melbourne
Hotel Style:
#100 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Riverside Apartments staff and other travellers.
5 questions
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Croydon, Australia
over a year ago

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Questions? Get answers from BEST WESTERN Riverside Apartments staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“not sure but specify river view at least but beware of train noise”
 of 5 bubbles Chris_Haml, 7 Dec 2016 | Read review
“We had rooms on 17th floor. Very spacious.”
 of 5 bubbles R8348UVcindym, 23 Aug 2016 | Read review
“Make sure you are not in the building on Flinders Lane!”
 of 5 bubbles RobynK223, 11 Aug 2016 | Read review
“Request a room with views and high up if you like it quieter.”
 of 5 bubbles vegas778, 3 Aug 2016 | Read review
“Not sure but higher rooms would probably a bit quieter”
 of 5 bubbles Lotto1313, 11 Jul 2016 | Read review
5 of 5
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