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Novotel Melbourne on Collins

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Novotel Melbourne on Collins
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4,162 Reviews from our TripAdvisor Community

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Showing 4,015: English reviews
Melbourne, Australia
Reviewed 5 days ago NEWvia mobile

Room Rate was Fair, Cleanliness Good, Service and Check In and Check Out Good, Foyer was under Reno, but door man explained how to get in well, only problem was service at the Bar... Slow, and Valet Parking as it's not on site so it takes awhile for your car to be returned.

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Helpful?
Thank Mick A
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your review and for highlighting the area where you felt further improvement is required. Please accept my apology for the lapse in service on our part. I have forwarded your comments to my Food & Beverage Team for immediate attention and will follow up with more training. Once again, thank you for bringing your experience to my...

Taipei, Taiwan
Reviewed 1 week ago NEWvia mobile

The location is great with easy access to tram. Hotel room was simple and clean. The receptionist that checked me out was very professional and helpful. Will definitely go back and stay at this place again. Thanks!

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Helpful?
Thank BudiW77
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for posting a lovely review after your stay with us at Novotel on Collins. We very much enjoy welcoming back returning guests, and take it as a huge compliment that you will chose to stay with us again. We do hope to see you very soon. Sincerely, Karen Taylor General Manager

Melbourne, Australia
Reviewed 1 week ago

I attended 11 seminars over a period of 3 months at this hotel. It was a large group which was well behaved and tidy. The management decided that for the last couple of seminars that we would not have glasses and water available. We were told that it would be extra.!!! In Melbourne as far as I know water doesnt...

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Helpful?
Thank kathleen j
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your constructive feedback following your recent visit with us as part of a delegation. I am very sorry you feel let down in the areas described and was concerned to know you expressed disappointment with a decision that was made. I sincerely apologise that this issue kept you from having a flawless day and need to follow...

Adelaide, Australia
Reviewed 1 week ago

Wonderful location but once the entry renovations are completed, will be even better. Receptionists are polite and friendly, but more knowledge of Skybus bookings or the interest to find out would have been more helpful.

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Helpful?
Thank carolludlow
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your review. Whilst it delights me to read you were impressed with certain aspects of your experience, we were very concerned to read about the aspects you expressed disappointment with. We sincerely apologise that these issues kept you from having a flawless visit and will work on them with our team here. I do hope you will...

Brisbane, Australia
Reviewed 1 week ago

Can not get a better location in Melbourne for our needs, food, shopping & entertainment all just several steps away. Breakfast was good but need to look at keeping hot food hot. Pre cooked omelettes were cold so it is best to have them cooked as you require them and you can also add your selected type. Scrambled eggs were...

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Helpful?
Thank SHIRLEY C
Baltimore, Maryland
Reviewed 1 week ago via mobile

Restrictive use of very slow internet. Only 3 devices allowed. Constant and unreasonable need to re-enter room number and last name to continue to use Internet. Hotel policy is not attractive for business clients! All these policies clearly directed to the many "one-time bust" tourists.

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Helpful?
Thank jessethe
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you very much for your review and for your comments in relation to the internet. We are constantly endeavouring to improve this service to our guests. We will review this and attempt to rectify these issues moving forward. We apologise that you were affected in this instance. We look forward to seeing you again on your future visits to...

Newcastle, Australia
Reviewed 1 week ago via mobile

I stay here every time I come to Melbourne this is my 3rd stay this year I've stayed here 6 times all up. I will always stay here for the reason that the staff are absolutely outstanding nothing is ever a problem. They make you feel like a rockstar when you are here they even recognize us and remember our...

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Helpful?
Thank DAN15D
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for leaving such a fantastic review! I am particularly pleased to read that you highlighted my entire team and they will be really chuffed to have received the recognition. We very much look forward to always offer you a home away from home. Sincerely, Karen Taylor General Manager

Reviewed 1 week ago via mobile

This novotel, is a good hotel and value for money. The services is good. The best part is the location, very easy to looking foods, good for shopaholic. The room cleaning also good, minimalis room, accessible, near with public transportation.

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Helpful?
Thank Budi Utomo S W
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you very much for your positive review. I am really pleased that you enjoyed our location and the service you received. We hope to have the pleasure of welcoming you again on your next visit to Melbourne, until we do have safe travels. Sincerely, Karen Taylor General Manager

Raanana
Reviewed 1 week ago

One of the nicest hotels we stayed in on this tour. A modern, comfortable room with all the amenities. The ground-floor entrance is going through some kind of renovation, but it didn't bother us at all, taking the elevator up to the lobby. Very nice staff and a good breakfast. Would definitely stay here again.

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Helpful?
Thank MessaM
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your review. Always pleasing to read we impressed with location and the friendly service. The best compliment you can give is to stay again and my team and I look forward to make you feel welcome in the future. Sincerely, Karen Taylor General Manager

Reviewed 1 week ago via mobile

My family of 4 stayed 1 night here. Our room was comfortable and clean. We had 1 breakfast here which was decent. It can be challenging managing luggage at the hotel's street entrance and then bringing it up to the main lobby at level 3, though the hotel valets were ever helpful.

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Helpful?
Thank RKC K
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your recent patronage and time to offer a review. I am extremely pleased to know that you and your family had a very pleasant stay and enjoyed our high level of service. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. I do hope that we have the...

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Novotel Melbourne on Collins
Novotel Melbourne on Collins
Cuisines: Healthy, Australian, Bar, International, Pub
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination. ... more   less 

Additional Information about Novotel Melbourne on Collins

Address: 270 Collins St, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Price Range: $184 - $454 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Melbourne on Collins 4.5*
Number of rooms: 380
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Cancelon, Hotels.com, Cheap Tickets, Travelocity, HotelTravel.com, Agoda, Priceline, ACCOR and Odigeo so you can book your Novotel Melbourne on Collins reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel
Hotel Style:
#29 Romantic Hotel in Melbourne
#30 Family Hotel in Melbourne
#32 Business Hotel in Melbourne
#55 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Melbourne on Collins staff and other travellers.
24 questions
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Questions? Get answers from Novotel Melbourne on Collins staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“this is advise for those that wish to hire seminar space only, seminar room glumy and ordinary.”
 of 5 bubbles 380kathleenj, 1 Dec 2016 | Read review
“Overlooking Collins Street is a bonus.”
 of 5 bubbles carolludlow, 30 Nov 2016 | Read review
“All the rooms are of equal standard”
 of 5 bubbles ronh776, 20 Nov 2016 | Read review
“Some rooms are quite a distance from lifts if you are elderly.”
 of 5 bubbles 771margaretn, 14 Nov 2016 | Read review
“just do it!”
 of 5 bubbles 370albert, 13 Nov 2016 | Read review
5 of 5
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