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Novotel Melbourne on Collins

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4,218 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Melbourne on Collins
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Showing 4,070: English reviews
Wollongong, Australia
Reviewed 1 week ago via mobile

Stayed for 5 days. Had buffet breakfast which was great, lovely frash food. The the staff very helpful and friendly. We were able to check in at 11am without any issues. Close to all the shops and lovely restaurants. Only downside... the room we were in, the aircon wouldnt work well. At night it was so hot we couldnt even...

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Helpful?
Thank Larissa F
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for providing a honest review after your recent stay with us. I appreciate receiving feedback as we are always striving to improve all services we offer to our guests, please accept my apology as we did not live up to expectations. As a team we will work relentless on the shortcomings to offer total relaxations for any guest...

Moyston, Australia
Reviewed 1 week ago

Superb location, very helpful and friendly staff, and the lounge bar is a great place to relax, read the paper and have a drink ! We so look forward to our holiday in Melbourne, when we have a room at the Novotel on Collins.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank carolj900
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your awesome review. I am delighted that my teams looks after you so well every time you stay. We already look forward to make you feel welcome next time you visit us at Novotel on Collins. Sincerely, Karen Taylor General Manager

Melbourne, Australia
Reviewed 2 weeks ago

1. If you are a tourist looking for a budget-friendly hotel, Novotel is one of the best options you could have. 2. We booked two rooms, Maria from the reception was incredibly wonderful to us, she gave us welcome drinks voucher for us to enjoy, and offered a 2pm late check out, which is really awesome, we arrived earlier than...

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Helpful?
Thank Marge G
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your positive review. I am delighted to read it was not just our central location you loved but you also highlight my teams friendly, helpful service. I will pass on your encouraging comment and know they will be thrilled to have made a great first impression. I am thankful you bringing to my attention what we must...

Avenel, Australia
Reviewed 2 weeks ago

Had a great few nights in Melbourne. Geat room service, nice breakfast & relaxing rooms. Gym & pool were good too. The location of the motel is famtastic, the rooms are modern and well kept & the views from the rooms are brilliant.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank MARTY885
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you, I am delighted you liked everything about your visit whilst with us. We very much look forward to make you feel welcome again in the future and thank you for your time to post this review. Sincerely, Karen Taylor General Manager

A TripAdvisor Member
Level Contributor
6 reviews
4 helpful votes
Reviewed 2 weeks ago via mobile

Fantastic location, right in the heart of the city. Surrounded by shops, Bourke st mall, restaurants, cafes & tram right out the front. Great value for money. Family suite was perfect for our family of 4. Room has lounge & queen bed in main room & 2 singles for the kids in a separate bedroom. Lots of space. Room has...

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Helpful?
Thank A TripAdvisor Member
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for providing this constructive review. It is great to read you and the family had an enjoyable time but what we can do do better is extremely helpful. We would love to make you feel welcome on a future visit and thank you again. Sincerely, Karen Taylor General Manager

Cairns, Australia
Reviewed 2 weeks ago via mobile

Stayed with my husband and two of our teenage children for 4 days , booked a family suite was suitable and met our needs but was disappointed with the bathroom it was very aged, scratches on the door , the shower has mould all over it and the door on shower was hanging off and it really didn't feel clean...

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Helpful?
Thank p0wers5
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for taking the time to share your feedback. While I am glad that you still rate as so favourable, I do wish to apologize as we wish you had a better experience. Feedback like yours is extremely helpful as it highlights what me must improve. I am sorry that you felt disappointed with the lack of care that...

muscat
Reviewed 2 weeks ago

We made a late decision to visit Melbourne for New Years eve, and whilst I was offered a close to identical rate at the Hyatt up the road, I booked with the Novotel, based on very positive experiences with the brand overall. Sadly, this property does not compare favourably. It may have been an extremely busy night, but this should...

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Helpful?
Thank gerhard1965
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for posting a candid review. Please accept my apology we did not live up to our well known high standard and we let you down as a loyal member which is unacceptable. It is valuable to know what we must improve I have spoken with my Management team and will be looking for improvements. We would love to...

Sydney, Australia
Reviewed 2 weeks ago

Stayed over the festive season in a family suite. There was plenty of room for five of us. Two separate areas allows the children their own space. All family suites are located on level 7 the same level as the pool and gym. The pool is a little small and gets very crowded. Breakfast has plenty of selection for all...

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Helpful?
Thank Eric Rodney H
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your review. Whilst it delights me to read you were impressed with certain aspects of your experience, I was concerned to read about the aspects you expressed disappointment with. I sincerely apologise that these issues kept you and the family from having a flawless visit and will work on them with our team here. I do hope...

Canberra, Australia
Reviewed 2 weeks ago via mobile

Here for a function: the room was well appointed, food was amazing, staff were incredibly helpful and polite. I would recommend hosting a function at this venue. Thanks to all the wonderful staff that assisted on the night.

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Helpful?
Thank David M
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for highlighting my teams "can do professional attitude " I will share your compliment with all. I am extremely appreciative of your encouraging review and wish you continued success for all the years to come. Sincerely, Karen Taylor General Manager

Reviewed 2 weeks ago

My 2 daughters & 3 grandchildren stayed at the Novetel in December. We love coming to Melbourne at this time of year as a family treat. There was only one disappointing thing, that we couldn't have rooms directly next door or across the corridor. I would have to reconsider our accommodation this year if this was not possible.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Julie M
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for having spend your precious family get together with us. I am delighted you liked your time with us and especially our easy to discover the town location. For any planned future time together please book with the hotel direct so my friendly Reservation team can help with room types that can place you nearer each other. 2017...

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Novotel Melbourne on Collins
Novotel Melbourne on Collins
Cuisines: Healthy, Australian, Bar, International, Pub
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination. ... more   less 

Additional Information about Novotel Melbourne on Collins

Address: 270 Collins St, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Price Range: $183 - $446 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Melbourne on Collins 4.5*
Number of rooms: 380
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Agoda, Cheap Tickets, Booking.com, ACCOR and Priceline so you can book your Novotel Melbourne on Collins reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel
Hotel Style:
#29 Romantic Hotel in Melbourne
#30 Family Hotel in Melbourne
#32 Business Hotel in Melbourne
#57 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Melbourne on Collins staff and other travellers.
24 questions
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Questions? Get answers from Novotel Melbourne on Collins staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book as a non-member if you want better treatment.”
 of 5 bubbles Valerie643, 18 Jan 2017 | Read review
“Because the hotel is in the city, ask to get as high as possible to limit the street noise.”
 of 5 bubbles BruceM248, 17 Jan 2017 | Read review
“Ask for a room which is close to but not on top of the elevators. The walk to some rooms could be a problem for some older guests.”
 of 5 bubbles 951garrya, 16 Jan 2017 | Read review
“Family suites are huge with two separate rooms TV in each. All are located on level 7 the same floor as the gym and pool”
 of 5 bubbles ericrodneyh, 2 Jan 2017 | Read review
“Our room faced Collins Street so was great”
 of 5 bubbles TMbeachlover, 26 Dec 2016 | Read review
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