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Clarion Suites Gateway

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#28 of 157 Hotels in Melbourne
Certificate of Excellence
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1,016 Reviews from our TripAdvisor Community

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Showing 985: English reviews
QLD
Reviewed 8 December 2012

We recently stayed at the Clarion Suites and booked through Wotif. We were a little disappointed on entering our room as it felt quite out-dated and dull. We had a 1 bedroom apartment and had the kids on the sofa lounge. The sofa lounge was in very bad condition and the kids simply rolled into the middle on top of...

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Helpful?
1Thank QldKell
CSGManagement, General Manager at Clarion Suites Gateway, responded to this review

Dear Valued Guest, Thank you so much for your review. I do apologies that the sofa bed was not satisfactory, and as a measure of improvement early next year we will replace the sofa beds before we embark on our refurbishment program. We do appreciate that we need to be in a position of offering more comfortable sofa beds, and...

Canberra, Australia
Reviewed 7 December 2012

Very comfortable suite. Great facitilities, restaurant and bar. Very polite and helpful staff. Great value. Excellent location close to the Yarra. Easy walk to everything. Close to Southern Cross Railway and Trams.

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Helpful?
1Thank Michael C
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review

Dear Michael, It is pleasing to receive positive feedback and I’m glad you enjoyed the location, room features, hotel facilities and service, may we have the pleasure of welcoming you back to Clarion Suites Gateway when you next visit Melbourne. Kind Regards Kelly Matthews - Executive Office

Toodyay, Australia
Reviewed 27 November 2012

Had a great stay. The view was breath taking and great location. The only complaint was a few cleaning issues BUT would go back again and intent too on our next stay in Melbourne. The Staff were very friendly and helpful.

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Helpful?
1Thank Julier161
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review

Dear Julier, Thank you for sharing your valuable and constructive comments, it will allow us to focus on areas which require immediate improvements. I would like assure that our, Executive Housekeeper has been made aware of the need for improved service standards and attention to detail. We look forward to welcoming you back when you next visit Melbourne and may...

Bendigo, Victoria
Reviewed 25 November 2012

The hotel staff were wonderful, room service meal was amazing and quick, buffet breakfast was sensational with a great range to choose from. Room was excellent. Close to everything we needed, will definitely stay again.

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Helpful?
Thank Jennifera710
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this review

Dear Jennifera, Thank you for taking the time to write a review regarding your recent stay at Clarion Suites Gateway, Melbourne! We really appreciate your positive comments about our staff, meals and service. We look forward to welcoming you back to the Clarion Suites Gateway when you next visit Melbourne. Kind Regards Kelly Matthews – Executive Office

Adelaide
Reviewed 23 November 2012 via mobile

After a few stays for work at clarion suite gateway, I had stay for fun with a few mates. They were all impressed with the room & view. The location is fantastic for visiting so many things. Only a short stroll to Fed square, casino, aquarium, shops and many restaurants. Like usual the staff were very friendly and helpful. I...

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Helpful?
Thank 84guy
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this review

Dear Footyguy, Thank you for your feedback, your patronage is well recognised and most welcome at our Hotel. We agree, we are situated in a great location and with Crown Casino and the shopping prescient within easing walking distance we appreciate that you enjoyed our location and all that Melbourne has to offer. We look forward to welcoming you all...

Melbourne, Australia
Reviewed 23 November 2012

Our overnight stay to celebrate our 31st wedding anniversary was made very special due to an unexpected upgrade to a corner suite overlooking the river & Southbank. Also they delivered to our room a complimentary bottle of wine & two homemade biscuits.The position was ideal as we visited the Aquarium & Conservatory at the Casino for our celebratory Dinner( all...

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Helpful?
Thank Ch1411
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this review

Dear Valued Guest, Thank you for taking the time to leave a review on Tripadvisor, your continued patronage is well recognised and most welcome at our Hotel. We really appreciate your positive comments about our rooms, amenities and service, the team at Clarion Suites Gateway prides ourselves on our customer service and we are delighted to have helped you celebrate...

Melbourne, Australia
Reviewed 22 November 2012

Quiet family getaway weekend. Very clean comfortable spacious partment and comfortable bed and lovely meal in restaurant. Money well spent.!!! Our appartment had a table, chairs, as well as a desk. Ideal for business traveller wanting a littel more space then a standards hotel room. Great a s hort family getaway. Will definatetly return!!

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Helpful?
Thank tina b
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review

Dear Tina, Thank you for taking the time to leave a review on Tripadvisor, It is pleasing to read that our room met your expectations, we are a family friendly Hotel with spacious rooms to accommodate families of all sizes, as well as small groups of friends. I am pleased that you enjoyed your time with us and we look...

Albury, Australia
Reviewed 16 November 2012

This hotel remains consistent and pleasant to stay at. One bedroom apartment was clean tidy and had everything that I required. Easy access to the City Circle Tram makes getting around Melbourne easy. I would recommend this hotel and stay again.

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Helpful?
Thank Pcollico
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review

Dear Valued Guest, The team at Clarions Suites Gateway are delighted to hear that you enjoyed your recent stay with us. We look forward to seeing you return in the future. Kind Regards Kelly Matthews - Executive Office

brisbane
Reviewed 16 November 2012

After reading all of the reviews we expected a great experience, how disappointed we were!! Our room on level 8 was dated, small for a suite. Strange place for a vanity unit outside of the bathroom, noisy fan in bathroom. No wireless in any of the rooms which is very strange. Had wi if in foyer which you had to...

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Helpful?
3Thank Jenant143
CSGManagement, General Manager at Clarion Suites Gateway, responded to this review

Dear Valued Guest, As a starting point, I first would like to thank you for allowing us to be of service to you and your party, your patronage is well appreciated. In recognition of our primary focus and that is to strive to achieve what is most important to you, as our valued guest, we offer you our profound apologies...

Inchbonnie, null, New Zealand
Reviewed 12 November 2012

Booked this hotel via Wotif "mystery hotel". Fantastic location, within easy walking distance to all major CBD attractions including Casino, Southbank, Federation Square, Flinders Street Station, DFO, Myers etc. Communicated via email directly with the hotel (Nathalie, Res Manager) prior to our stay and it was refreshing to get such prompt, friendly and helpful responses. We booked a one bedroom...

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Helpful?
1Thank Renee R
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review

Dear Renee, Thank you choosing to leave a review on tripadvisor. We are situated in a great location and with Crown Casino and the shopping prescient within easing walking distance we appreciate that you enjoyed our location and all that Melbourne has to offer. The team prides themselves on their customer service and Nathalie is delighted she was able to...

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
Explore this neighbourhood

Amenities

Highlights
  • Bar/Lounge
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Contemporary High-rise Hotel situated 200 meters from aquarium & 500 meters from casino, shops & Yarra River Cruises. ... more   less 

Additional Information about Clarion Suites Gateway

Address: 1 William St, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Price Range: $141 - $360 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Clarion Suites Gateway 4.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Clarion Suites Gateway Hotel Melbourne
Clarion Hotel Melbourne
Clarion Melbourne
Melbourne Clarion
Hotel Style:
#15 Family Hotel in Melbourne
#25 Romantic Hotel in Melbourne
#27 Luxury Hotel in Melbourne
#31 Business Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Clarion Suites Gateway staff and other travellers.
14 questions
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Questions? Get answers from Clarion Suites Gateway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The carpark is directly next to the entrance and can easily be overshot when turning the corner”
 of 5 bubbles Magpies2016, 4 Jan 2017 | Read review
“Just be aware that they don't have movies on TV and you need to take your own DVD's as they have a DVD player in each room.”
 of 5 bubbles Flyingfox2608, 17 Dec 2016 | Read review
“Reasonably Central for the Shopping”
 of 5 bubbles BarryY713, 2 Dec 2016 | Read review
“book rooms on higher floors.”
 of 5 bubbles ppokhare, 30 Nov 2016 | Read review
“Corner suites are large and sunny”
 of 5 bubbles AnneHu, 28 Nov 2016 | Read review
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