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Crown Promenade Melbourne

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#24 of 158 Hotels in Melbourne
Certificate of Excellence
GreenLeadersSilver level
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Crown Promenade Melbourne
Crown Promenade Melbourne
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2,316 Reviews from our TripAdvisor Community

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Showing 2,222: English reviews
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Reviewed 2 days ago NEWvia mobile

With the booking we made the family room at this hotel was good value. We were comfortable. Great central location, walking distance to sporting precincts, many bars and restaurants. Will stay here again. Recommend.

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Helpful?
Thank Jake E
Reviewed 4 days ago NEW

This hotel room is lovely with a huge window view of the city and Yarra River. When we arrived we were to early to check in so bell hop took our bags and we started to look at the map to figure out the city. The bell hop was so helpful with helping us with the direction to head into...

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Thank jbakker
Sunderland, United Kingdom
Reviewed 4 days ago NEW

The hotel is ideally situated to visit Melbourne. It is a large hotel with walking access to lots of restauraunts, shops and a casino all within the complex. The room was beautiful and clean, very comfortable and well equipped. The mini bar was well stocked, however, a small (300ml) bottle of white wine was $28. The hop on/hop off tour...

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Thank macvonsunderland
Melbourne, Australia
Reviewed 4 days ago NEW

My girlfriend and I didn't know which Crown hotel to choose, obviously there's Towers, Metropol & Promenade. Promenade was just over $100 cheaper and for the price you pay, expectations were exceeded. Yes, the promenade is situated across the road from the casino & towers but it is all connected. There are two walkways connected to the casino which creates...

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Helpful?
Thank maxwellsj
CrownHotelsGM, General Manager at Crown Promenade Melbourne, responded to this review

Thank you for taking the time to share your review, maxwellsj. It was such a pleasure to hear that we exceeded your expectations and my team made you feel "welcome" - our primary goal as hoteliers. I was also delighted to learn that all other aspects of your stay were pleasing including your guest room and our central location. We...

Karratha, Australia
Reviewed 5 days ago NEWvia mobile

This hotel lives up to expectations and having so many restaurants, a cinema, and the casino so close is always a bonus! Room was comfortable, clean and spacious with a lovely view of the city. Small notes for improvement: we had to remake the bed as the sheets were all bunched at our feet and the shower head doesn't provide...

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Thank KirstenAM
Adelaide, Australia
Reviewed 6 days ago NEWvia mobile

Five star service.. Five Star rooms..great views from every room..good for couples or groups... Casino adjoins to the hotel..and plenty of shops..restaurants everywhere.. Good and pleasant stay..will be going back to this one

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Helpful?
Thank mdp63
CrownHotelsGM, General Manager at Crown Promenade Melbourne, responded to this review

Thank you for the five-star rating, mdp63. I was so pleased to hear that your overall stay was "outstanding". Your feedback regarding our guest rooms, staff and the convenience of our location was fantastic to note. We hope to welcome you back in the near future. Sincerely, Greg Moore General Manager Crown Promenade Melbourne ​

Luton, United Kingdom
Reviewed 6 days ago NEW

Stayed 3 nights whilst on a tour of Australia. Very central right on the the river and very central. A huge hotel complex with three hotels together and a casino, shopping mall and loads of restaurants. Room a nice size, very clean and well maintained. Reception well organised. Breakfast was included in price served well and plenty of choice. Would...

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Thank bogaz1
Milan, Italy
Reviewed 6 days ago NEW

Stayed at the Crown Promenade in a beautiful room overlooking the city, a breathtaking and ever changing view! Staff are quite professional and kind, very responsive. The hotel in general is beautiful, fully in line with a 5 stars international standard.

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Thank scalpha
CrownHotelsGM, General Manager at Crown Promenade Melbourne, responded to this review

Thank you for your feedback, scalpha. It was pleasing to read that you enjoyed your stay at Crown Promenade Melbourne. I was delighted to learn our staff were "professional and kind" - high praise that I will ensure is shared with my team. Thank you again for your review. We do look forward to welcoming you back in the near...

Australia
Reviewed 1 week ago

Stayed here for a conference. The initial contact with the reception was unwelcoming but quickly and efficiently resolved by a supervisor. I could not travel due to a cat 4 tropical cyclone and flight cancellations. Arrived a day late, and placed a request to waive the 1-day penalty rate citing cancellation of all planes from my city due to cyclone....

Review collected in partnership with this hotel
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Thank teshil
CrownHotelsGM, General Manager at Crown Promenade Melbourne, responded to this review

Dear teshil, Thank you for your review. Needless to say, I was disappointed to learn of your experience during your recent stay, and we would appreciate the opportunity to investigate further. If you are amenable, our Duty Manager can be reached on +61 3 9292 8160 at your convenience. We look forward to hearing from you. Sincerely, Greg Moore General...

Reviewed 1 week ago via mobile

Nice hotel ; pool and gym- good break to come hang out in Melbourne for short getaway. Modern toilet comfortable Accessible to shopping and restaurants Connected to casino Free wifi Book direct with discount

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Thank meilin l

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Relaxed, award-winning and thoroughly modern, Melbourne's Crown Promenade offers you a fresh perspective on how good a hotel can be. Located in the heart of the action - Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex, Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade. ... more   less 

Additional Information about Crown Promenade Melbourne

Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Region: Australia > Victoria > Melbourne > Southbank
Price Range: $226 - $545 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crown Promenade Melbourne 4*
Number of rooms: 465
Reservation Options:
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Also Known As:
Hotel Crown Promenade
Hotel Style:
#5 Green Hotel in Melbourne
#7 Spa Hotel in Melbourne
#18 Romantic Hotel in Melbourne
#20 Family Hotel in Melbourne
#22 Business Hotel in Melbourne
#23 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Crown Promenade Melbourne staff and other travellers.
25 questions
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8 months ago
Adelaide, Australia
5 months ago
11 months ago

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Questions? Get answers from Crown Promenade Melbourne staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It appears this hotel hosts lots of convention goers.Ask for a quiet floor or large window looking over the river.”
jbakker, 20 Apr 2017 | Read review
“Our room was high up with average room to the back of hotel. No noise.”
bogaz1, 18 Apr 2017 | Read review
“Best views - we had a room with view of city ( not the river) and it was very spectacular.”
elmatroskie, 7 Apr 2017 | Read review
“The higher up the better for the beautiful views.”
Yalooka, 31 Mar 2017 | Read review
“Always ask for city views if available”
nikkytee2014, 27 Mar 2017 | Read review
5 of 5