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Carlton Clocktower Apartments

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73 Reviews from our TripAdvisor Community

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Showing 72: English reviews
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Perth, Australia
Reviewed 5 February 2017 via mobile

I have been in this place several times through the years. I think this will be my last. The place desperately needs to be completely renovated: the apartments are old and smelly. I must also notice that the people we interacted with at the reception were unfriendly and unhelpful. One day they "forgot" to service our apartment. It is unfortunate...

Thank L0renz0_1976
Melbourne, Australia
Reviewed 5 January 2017

My experience was horrendous!!!! Upon entry the apartment smelt, had mould on 2 walls of bathroom, carpet was covered in stains of which you did not want to take your shoes off, hole in ceiling of kitchen and generally not representative of pictures / description on website. The apartment was atrocious. When I complained to management the manager was arrogant...

1Thank Nicole g
carltonclocktower, Front Office Manager at Carlton Clocktower Apartments, responded to this review

Good Morning, thank you for your review and my sincere apologies that I came across as arrogant when you raised the matters with me, it certainly was not my intention or my usual demeanour. Unfortunately the options to me at the time to address your issues were limited as the property was close to full which left me no where...

Sydney, Australia
Reviewed 5 January 2017

Geat location, but the cleanliness of the 2BR apartment was awful. The stale smell hits you when you open the door and everything in the apartment looked and felt dirty and old. On checkout I was told the apartment isn't owned by the hotel, they just manage it. This didn't seem to be a huge concern for the manager. One...

2Thank Stuart W
carltonclocktower, Front Office Manager at Carlton Clocktower Apartments, responded to this review

Thank you for review and valuable feed back which has enabled us to address the issues you have raised. The apartments were locked up over a period during there holidays which is the source of the stale smell you describe. We have also discovered that the storm outlet in the light well of this apartment had been used some previous...

Melbourne, Australia
Reviewed 23 November 2016 via mobile

The location is the only positive thing about this place. Stayed for one night due to an event in the city. Upon arrival we discovered staff to be obnoxious and unhelpful. $300 bond that we were assured would not be taken out of our account is yet to be returned and when we asked to change cards we were scoffed...

1Thank mikhel6
carltonclocktower, Manager at Carlton Clocktower Apartments, responded to this review

Thank you for taking your time to provide us feedback, as we do value all suggestions for improvement. In regards to the $300 pre-authorisation it is a standard practice that most accommodation around the surrounding area do. This pre-authorisation off a credit card, is not an actual charge and is released upon check-out. Once released from our system, it is...

Perth, Australia
Reviewed 20 November 2016 via mobile

2 bedroom apartment was absolutely filthy! Dead insects all over the place, dank rooms riddled with dust. The decor is so horrible it is almost comical. I would only recommend to young people looking to bash the town and have a central place to crash - like the people I could clearly hear in the next room having a funky...

1Thank aaronmitz
carltonclocktower, Manager at Carlton Clocktower Apartments, responded to this review

At Carlton Clocktower Apartments, we have a very strict no PARTY policy. We do NOT encourage and allow for parties, or unregistered guests to stay over night. It is the reason why, we take a $300 pre-authorisation from a credit card - in the instance the rooms are damaged or there is noise complaint requiring eviction. If your concern was...

Vancouver, Canada
Reviewed 8 November 2016

The rooms had a funky smell, there were cracks in the plaster cracked tiles and a horrible drumming noise from the plumbing and everybody elses (try that at 3 am as a wake up call) Cleaning was cursory at best with beds unmade and toiletries not replenished, the staff bang once and charge in, my semi dressed teen loved that...

2Thank 270who
carltonclocktower, Manager at Carlton Clocktower Apartments, responded to this review

We're sorry to hear that you didn't receive the experience, that you had sought after. Both our housekeeping and reception team are experienced and professional staff and have been part of the property for many years - with many returning guests appreciative of our services. All of our rooms are provided with a DO NOT DISTURB sign, in the instance...

St. Ives, Australia
Reviewed 3 November 2016

great views of the city and the mountains. A street full of delicious restaurants just outside your door. Secure apartments with private balcony. self contained, spacious serviced apartment. Highly recommend it.

Thank Carole H
Adelaide, Australia
Reviewed 22 October 2016

We stayed in a two bedroom apartment, plenty of room and comfortable beds. Walk straight out onto Lygon street for plenty of good restaurants and cafes and a movie theater. A short stroll to the Tram into the city. also has onsite parking. (additional fee). All in all a great stay.

Thank Mal-S S
Newcastle, Australia
Reviewed 11 October 2016

We have stayed in Carlton on many occasions, however, tried the Clocktower Apartments for first time recently. Location is awesome. Trendy Lygon Street in one direction and Carlton Gardens and Melb Museum for running, walking and exploring close by. We stayed in the 2 bedroom apartment which was huge! The downside was the dated decor and weekend street noise. Would...

1Thank Angela L
Rosebud, Australia
Reviewed 6 October 2016

Family of 5 stayed over night for quick city escape. Location is second to none.. with lygon street and all its deliciousness at your door. Walked to the VIC market played at the calton playground & gardens one small block away and the museum is walking distance too. Large apartment with everything you need. City is at your door step.

Thank laurenheath

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Staying in Lygon Street

Neighbourhood Profile
Lygon Street
If you want real parmesan, cut from the block, grated over your pasta with a twist of style, this is the place. Until recently, this neighbourhood was home to the notorious ‘Carlton Crew,’ a pseudo mafia who started their day with a local espresso. They are gone, but the espresso still runs strong in this Little Italy which has something for everyone. Starched white tablecloths, candles, pizza the way they do it "back home" and maybe even a bit of amore. The number of gelato choices will leave you in a state of indecision and wide footpaths, big awnings and a sea of packed tables makes this al fresco dining experience a continental buzz. Even if you’re not eating, it’s worth the stroll just for the people-watching, which, of course, is an Italian tradition.
Explore this neighbourhood


  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Laundry Service
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Babysitting
Official Description (provided by the hotel)
Carlton Clocktower Apartments is location, location, location, and is situated in the heart of Carlton's famous Lygon Street precinct - Australia's restaurant capital - where cosmopolitan charm and lifestyle is evident in the range of over 300 shops, cafes and restaurants on offer, which will tempt all of your senses and leave long lasting impressions. ... more   less 

Additional Information about Carlton Clocktower Apartments

Address: 255 Drummond St, Melbourne, Victoria 3053, Australia (Formerly Quest Carlton Clocktower)
Region: Australia > Victoria > Melbourne > Lygon Street
Price Range: $151 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Carlton Clocktower Apartments 4*
Number of rooms: 26
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Also Known As:
Quest Carlton Clocktower Melbourne
Hotel Style:
#50 Business Hotel in Melbourne
#115 Luxury Hotel in Melbourne
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Questions & Answers

Questions? Get answers from Carlton Clocktower Apartments staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“DO NOT STAY Under any circumstance”
  • Mould, fan has been removed
  • Mould
cougs01, 4 Jan 2017 | Read review
“Take a torch if you're checking in at night, it's dark and hard to find the rooms.”
LambsySydney, 18 Jun 2016 | Read review
“Higher rooms have a bit of a view”
priesttheos, 18 Apr 2016 | Read review
“Renovated inner apartment”
ahar0nd, 1 Oct 2015 | Read review
“The rooms and outlook are nothing special but if you're just after a bed at the end of the day its okay and quiet”
AndrewSullivan6160, 4 Aug 2015 | Read review
5 of 5