Crowne Plaza Perth, an IHG hotel
Crowne Plaza Perth, an IHG hotel
54 Terrace Road, Perth, Western Australia 6004 Australia
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Avg. S$175 /night, 10/12 - 10/13
S$269
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per night
S$149
per night
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4.0
#43 of 69 hotels in PerthLocation
Cleanliness
Service
Value
Perth's best hotel with balcony views of the Swan River. Crowne Plaza® Perth is a refreshingly personal hotel conveniently located for both business and leisure guests staying in Perth city. Many of our spacious guestrooms offer impressive views of the picturesque Langley Park and the Swan River. Onsite parking clear access to Perth's arterial roads and to free inner city transport make all your journeys smooth sailing. Guests at Crowne Plaza® Perth enjoy all the facilities and service you'd expect from a premium city hotel, plus more. The hotel's gym, pool, 24hr business center, healthy in-room dining and professional team ensure guests remain productive and energized throughout their stay. Relax at the hotel's lobby bar or dine alfresco under the palms at Gusti Restaurant sampling some of Western Australia's best local produce and Margaret River wine. Crowne Plaza® Perth offer five flexible indoor and outdoor meeting spaces making us Perth's small meeting specialist.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Bicycle rental
Taxi service
Business Centre with Internet Access
Street parking
Wifi
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
First aid kit
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Private balcony
Room service
Safe
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Harbour View
Park View
Languages Spoken
English, Spanish, Chinese, Indonesian and 2 more
Location
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 83 out of 100
83
Perth Airport
9.3 km•
See all flights
Car Hire
68 Restaurants
within 0.5 kilometers
4 Attractions
within 0.5 kilometers
Reviews
4.0
983 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Crowne Plaza Perth, an IHG Hotel, garners appreciation for its prime location and scenic views, with many guests enjoying the pool and room service. The atmosphere boasts festive elements and live music, though it may get noisy. While the rooms offer pleasing views and comfort for some, others raise concerns about cleanliness and dated decor.
Service is generally friendly, but efficiency can be inconsistent. As for value, opinions are divided, with some travelers finding it satisfactory and others less impressed. Amenities receive mixed reviews, especially with regard to parking and in-room provisions.
Location
Convenient
Atmosphere
Lively
Rooms
Basic
Value
Reasonable
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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983Reviews15Q+A100Room tips
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Detailed Reviews
Hotel's Favourite
a hotel room is a hotel room, for me its the staff that make the difference and this hotel has really excellent staff, positive, interested, helpful and really made our stay. It was a shame that the pool was sooooooooo cold!
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crowne Plaza, Owner at Crowne Plaza Perth, an IHG hotel
Responded 3 May 2023
Dear neilnantwichuk, Thank you for your stay with Crowne Plaza Perth and your kind words about your stay. We are glad to read that you have enjoyed the exceptional service from our team, our employees are indeed the most valuable assets in our hotel! We are looking forward to your return visit! Kind regards, Crowne Plaza Perth Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A nice hotel and centrally based and walking distance to Elizabeth Quay, the Bell Tower and Perth Mint. Would definitely recommend staying here. Staff are very helpful and pleasant. Rooms are clean and of a standard size. Very reasonably priced rooms and valet parking is only $34 per day and a good breakfast an extra $29 per person.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from crowneplazaperth, Manager at Crowne Plaza Perth, an IHG hotel
Responded 9 Jan 2020
Dear Nadja H Thank you for your review. We look forward to welcoming you back again soon. Kind regards Crowne Plaza Perth team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We were very, very disappointed with our room. I booked a couple of weeks in advance into a Queen 'River view room' and was very excited to have a look once entering the room, but when I opened the curtains, we were greeted with a view of a roof just below us, to what I think was the reception area underneath, chemical storage and the pool area. I was so upset, as it was a surprise for my husband and a belated Valentines present. We were hoping to take in the views and have a champers on the balcony, instead we got an obscured view of the Swan river with the roof and pool area in the way, which we also had to close our curtains for privacy !!!. When we rang to see if we could be moved, we were told they were fully booked, there was no offer of compensation, nothing. Our room was also at the very end of the hall next to a storage cupboard where they shoved cleaning in progress signs and other items. The room was so hot and stuffy and the air con did not work properly.
The only decent thing on our stay was the 'Gusti' restaurant, the dinner was lovely and we managed to get a table with a view in the morning for breakfast. The staff were also very friendly on both check in and check out, but even after asking how our stay was and me commenting on the room once again, still no offer of compensation, she commented that they would make a note on the next time we stayed. To be honest, I don't think we would be back unless we were to get what we actually booked for :-( and the hotel had a serious upgrade.
The only decent thing on our stay was the 'Gusti' restaurant, the dinner was lovely and we managed to get a table with a view in the morning for breakfast. The staff were also very friendly on both check in and check out, but even after asking how our stay was and me commenting on the room once again, still no offer of compensation, she commented that they would make a note on the next time we stayed. To be honest, I don't think we would be back unless we were to get what we actually booked for :-( and the hotel had a serious upgrade.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CrownePlazaPerth1, Manager at Crowne Plaza Perth, an IHG hotel
Responded 25 Feb 2020
Dear tonypY5844BB, Thank you very much for taking the time and let us know about your stay. We are really sorry to hear that you had a disappointed stay. Please know that your feedback is valuable to us and we will use it to coach our teams so that we are able to meet your expectations with future stays. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at grace.jong1@ihg.com. Kind regards, Grace Jong, Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dined in at the restaurant to be told by the waitress that she felt threatened because one of us was wearing a boxing shirt. Our meals and drinks were being charged to our room but when our indigenous collegue tried to order a drink he was told he had to pay up front. This type of treatment is totally racist and prejudiced. We have never been more offended. In addition the rooms were not clean and in particular the glass windows and door.
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Date of stay: February 2020Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CrownePlazaPerth1, Guest Relations Manager at Crowne Plaza Perth, an IHG hotel
Responded 12 Feb 2020
Dear Alfgat, Thank you for your feedback. We do ask our guests to pay for food and drinks up front at the restaurant if they do not have a credit card on file. We do apologise if you felt we treated you unfairly. Your comments will be passed on to the F&B manager for further coaching of our staff. We also appreciate the feedback you provided about the condition of your room. We will endeavor to make sure this is not a problem in the future. Regards, Ewan. Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms are tired and need updating.
Do not stay here.
Water from taps in room was spluttering and white. Kettle was tarnished and dirty.
Groups of boys in board shorts and no shoes allowed to loudly roam the hotel lobby and halls outside our room where the lifts were.
Noise from pool up to levels 5,6,7,8 and 9. Infested with 20 kids (adults sat on outside of pool). Splashing each other and jumping in and out constantly whilst screaming.
Room service slow - had to ask twice for things needed.
Front desk staff appear to be uncaring and not happy in their job. Particularly the manager Eddie Berg who sat in the office and didn’t bother to come out and see us personally. Finally got our chance to swim in the pool the next day when we were first there. In each corner of the pool mosquitoes were breeding and the overflow was green. When we advised front of house staff they went out back to speak to their manager Eddie Berg who passed on the message “it’s an outside pool, there will be insects in it.” I asked her to tell Manager (Eddie) that mosquitoes were breeding (about 20 that I could see on the surface in each corner) “we have never had a complaint before” I was told by front staff.
Bits of pizza and cheese stuck to the decking in the pool area. It had not been cleaned from the day before (or perhaps a week!).
Gusti Restaurant good service and food good (hence my one star). Told it was only $7 for my son for buffet breakfast but front desk said despite me being a member that it will be $10. We sat outside near the road to get the view of the river. Unfortunately people not staying at the hotel sat outside and smoked a few metres away. This was allowed by management.
Please do not stay here even if it was breakfast included - save up and stay at the real Crown hotel or anywhere else but here! It is not even 3 star. Even my primary school aged son found it disgusting. I have a video of the mosquitoes breeding if you want to see it feel free to message me. Rooms are not soundproof and screaming noise from pool continued until 10pm
Disappointed disillusioned ripped off
Do not stay here.
Water from taps in room was spluttering and white. Kettle was tarnished and dirty.
Groups of boys in board shorts and no shoes allowed to loudly roam the hotel lobby and halls outside our room where the lifts were.
Noise from pool up to levels 5,6,7,8 and 9. Infested with 20 kids (adults sat on outside of pool). Splashing each other and jumping in and out constantly whilst screaming.
Room service slow - had to ask twice for things needed.
Front desk staff appear to be uncaring and not happy in their job. Particularly the manager Eddie Berg who sat in the office and didn’t bother to come out and see us personally. Finally got our chance to swim in the pool the next day when we were first there. In each corner of the pool mosquitoes were breeding and the overflow was green. When we advised front of house staff they went out back to speak to their manager Eddie Berg who passed on the message “it’s an outside pool, there will be insects in it.” I asked her to tell Manager (Eddie) that mosquitoes were breeding (about 20 that I could see on the surface in each corner) “we have never had a complaint before” I was told by front staff.
Bits of pizza and cheese stuck to the decking in the pool area. It had not been cleaned from the day before (or perhaps a week!).
Gusti Restaurant good service and food good (hence my one star). Told it was only $7 for my son for buffet breakfast but front desk said despite me being a member that it will be $10. We sat outside near the road to get the view of the river. Unfortunately people not staying at the hotel sat outside and smoked a few metres away. This was allowed by management.
Please do not stay here even if it was breakfast included - save up and stay at the real Crown hotel or anywhere else but here! It is not even 3 star. Even my primary school aged son found it disgusting. I have a video of the mosquitoes breeding if you want to see it feel free to message me. Rooms are not soundproof and screaming noise from pool continued until 10pm
Disappointed disillusioned ripped off
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CrownePlazaPerth1, Guest Relations Manager at Crowne Plaza Perth, an IHG hotel
Responded 5 Mar 2020
Dear rlk001, Thank you for your feedback. Your concerns have been passed on to the management team for their consideration and follow up. We apologize that you were unhappy with your stay and would love the opportunity in future to show you what the Crowne Plaza experience should be. Please feel free to contact the Manager on Duty if you have any other concerns. Kind Regards, Crowne Plaza Perth team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were excited for the great breakfast we had read about, but the buffet is not available now and the breakfast menu was horribly disappointing, unimaginably basic and absolutely not worth the extra we paid for it. Our room didnt get made up and it took 3 trips to reception just to get fresh towels & cups supplied. Apparently you have to ask on check-in if you want the room made up, but nobody told us that. The 'free' bike hire is great- 'but' there's only 2 bikes and if they're even available, only 2 hours are free. We had to pay $20 a night for parking but had to leave the car out on the road most of the time due to there being very few bays. Basically Crowne Plaza are charging full price for a crummy breakfast and slack hotel service.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nikki Fletcher, Owner at Crowne Plaza Perth, an IHG hotel
Responded 9 Oct 2020
Dear Rosy C, It is sad to know that you didn't enjoy the stay. In accordance of CovidSafe, there are some modifications of our products and services. We truly hope we could have a chance to show you we can do better in the future. Regards, Crowne Plaza Perth Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed here three times over the past few weeks and I must say the service is excellent. Twice we were checked in by Jiin ( I hope we got her name right) and she was outstanding. She remembered us on the second check-in and had our bags retrieved from storage and in our room in minutes. She was very professional, informative and helpful with all our queries. The rooms are clean, comfortable and quiet and the views of the river are great. Each room has a small balcony which is completely separated from the balcony next door and so lovely and private. If you get a river view room the balcony is a beautiful place to sit and drink wine and watch the sunset. We ate dinner in the restaurant on Xmas night. It was a special buffet so I cannot comment on the usual menu, but the food was delicious and the service impeccable. I almost dropped a star for the internet connection, which is annoyingly unreliable, but decided that the service alone warranted 5 stars. The internet connection keeps dropping you off and you need to turn your wifi off and back on again to reconnect.
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Date of stay: January 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from crowneplazaperth, Manager at Crowne Plaza Perth, an IHG hotel
Responded 6 Jan 2020
Dear Gordon, Thank you for your amazing review. We are so glad to hear you enjoyed your stay and our faboulous Christmas Dinner. We look forward to welcoming you back again soon. Kind regards Crowne Plaza Perth team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked in for a two night stay 10th September 2020. Initial impressions were that the hotel was quite dated compared to 6 or 7 other Perth hotels we have stayed at. However the room was clean enough, that was until we noticed a bathrobe had what looked like blood or lipstick all over the collar.
Breakfast on day one, eggs Benedict tasted strange like plastic, also ordered a Smoothie bowl and cut my gum on a shard of plastic in the dish. Informed the glum manager who simply said it was probably from a yoghurt pot and took the shard away ! no apology, just walked off.
Breakfast day two we ordered tea and were brought a pot for two, the pot furnished us with 1 full cup for my wife and a third of a up for me, when I asked if I could have more they were aghast. Also forgot to mention my teacup was dirty with coffee scum, asked the same Manager as previously and he told off the other staff member in front of everyone. Ordered eggs on toast x 2 & 2 smoothie bowls, the eggs on toast was fine but after waiting over half an hour for our smoothie bowls we just left without ever being served them. Worst customer service we have ever had, not sure how the restaurant manager still has a job.
Will definitely be using the other 4 and 5 star hotels in Perth for any future stays in Perth CBD.
Breakfast on day one, eggs Benedict tasted strange like plastic, also ordered a Smoothie bowl and cut my gum on a shard of plastic in the dish. Informed the glum manager who simply said it was probably from a yoghurt pot and took the shard away ! no apology, just walked off.
Breakfast day two we ordered tea and were brought a pot for two, the pot furnished us with 1 full cup for my wife and a third of a up for me, when I asked if I could have more they were aghast. Also forgot to mention my teacup was dirty with coffee scum, asked the same Manager as previously and he told off the other staff member in front of everyone. Ordered eggs on toast x 2 & 2 smoothie bowls, the eggs on toast was fine but after waiting over half an hour for our smoothie bowls we just left without ever being served them. Worst customer service we have ever had, not sure how the restaurant manager still has a job.
Will definitely be using the other 4 and 5 star hotels in Perth for any future stays in Perth CBD.
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Date of stay: September 2020
Value
Rooms
Service
Room Tip: Try a different hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nikki Fletcher, Owner at Crowne Plaza Perth, an IHG hotel
Responded 25 Sept 2020
Dear H6821WNclaires, Thanks for your time providing the feedback. We apologise for you unsatisfactory stay with us. We hope we can have the chance to prove we can do better. Regards, Crowne Plaza Perth Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked the Crowne Plaza based on the photos online but to be honest the hotel is far more dated than what websites would leave you to believe.
My room smelt like smoke even though it’s non smoking. The river view was not a river view but a view of the pool so I had to keep the curtains closed the whole time or people could see right in.
The bathroom was a bit shabby.
I paid $34 for valet parking even though I parked my own car and picked it up myself. They wanted to charge me a 1.5% surcharge to pay for the parking on a credit card which is ridiculous. I paid in cash instead.
The staff are nice and friendly but that’s about it. Didn’t like the hotel and I wouldn’t recommend it, it needs completely renovating. It looks like a simple Travelodge but is disguised online as a 4* hotel
My room smelt like smoke even though it’s non smoking. The river view was not a river view but a view of the pool so I had to keep the curtains closed the whole time or people could see right in.
The bathroom was a bit shabby.
I paid $34 for valet parking even though I parked my own car and picked it up myself. They wanted to charge me a 1.5% surcharge to pay for the parking on a credit card which is ridiculous. I paid in cash instead.
The staff are nice and friendly but that’s about it. Didn’t like the hotel and I wouldn’t recommend it, it needs completely renovating. It looks like a simple Travelodge but is disguised online as a 4* hotel
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CrownePlazaPerth1, Manager at Crowne Plaza Perth, an IHG hotel
Responded 3 Mar 2020
Dear hrb91 Thank you very much for taking the time to tell us about your experience staying at the Crowne Plaza Perth Hotel. We appreciate your feedback as we use it to coach our teams so as to provide a better experience in the future for all guests. Kind Regards Crowne PLaza Perth Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
OMG what a night last night was (27 Feb). The hotel was packed with 175 children and 300 parents all playing t-ball on Langley Park. The noise and crowd in the hotel was insufferable. Everyone had a trolley filled with equipment and to get to our room it meant negotiating a packed lift area and extremely noisy foyer. The noise was extreme at the pool and with the room over looking the pool it meant a very very late night as the pool seemed to never shut. The room, despite paying $360 a night, was small, uncomfortable and lacking any water to drink. Room service was non-existent as was any contact by phone to anyone of use in the foyer. There seemed to be a complete lack of any form of authority in the office. Chaos!
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Date of stay: February 2021
Value
Rooms
Service
Room Tip: To choose a good room, try the Duxton.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza Perth, an IHG hotel
Responded 13 Mar 2021
Hi Ian B, Thank you for taking the time to post a review of your stay with us. I was very concerned to read your comments regarding the noise, soundproofing, comfort, room size, and the lack of room service. I understand your disappointment. I will share your review with our team for improvements on our end. We appreciate you for staying with us and in line with this, I sent you a private message to address your concerns. I appreciate you as our guest and I still hope you would give us another chance in the future so this time we can show you how we help our guest recharge and be inspired. Orlando A. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Taxi is the best option.
No, no resort fee! It isn’t a resort just a hotel.
Not sure as we didn't ask for one.
Yes, the outdoor pool is heated.
"Avoid 3/F if you wanna take a nap in the afternoon; it's near the pool and can get noisy."Read full review
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PRICE RANGE
S$166 - S$223 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza perth hotel perth, perth crowne plaza
LOCATION
AustraliaWestern AustraliaGreater PerthPerthEast Perth
NUMBER OF ROOMS
189
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Crowne Plaza Perth, an IHG hotel
Which popular attractions are close to Crowne Plaza Perth, an IHG hotel?
Nearby attractions include Langley Park (0.4 km) and Ozone Reserve (0.4 km).
What are some of the property amenities at Crowne Plaza Perth, an IHG hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Perth, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Perth, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Perth, an IHG hotel?
Yes, paid private parking on-site, paid public parking nearby, and street parking are available to guests.
What are some restaurants close to Crowne Plaza Perth, an IHG hotel?
Conveniently located restaurants include Wok & Ladle: Thai Eatery, UMA Restaurant, and Sen5es Restaurant and Wine Bar.
Are there opportunities to exercise at Crowne Plaza Perth, an IHG hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Crowne Plaza Perth, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Perth, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Perth, an IHG hotel?
The staff speaks multiple languages, including English, Spanish, Chinese, Japanese, Polish, and Indonesian.