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4.0
#31 of 68 hotels in Perth
Location
Rooms
Value
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Sleep Quality
Four Points by Sheraton Perth hotel offers a great location in the Central Business District, opposite RAC Arena. We are close to the heart of the city and its many popular tourist attractions, parks, and sporting events. Perth's airports are within 25 minutes by car, and our location provides direct freeway access. All guests receive complimentary Wi-Fi throughout the hotel and guestrooms when booking direct. Marriott Bonvoy members receive the best available rate when booking direct. Book direct today.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
From arrival to leaving we saw them sanitizing all surfaces and using appropriate measures during COVID times. Room was fresh and bright and the bathroom was huge. Breakfast was minimal but very fast and delicious.
Only issue was that the air con could not be adjusted in the room and it was quite stuffy around the 1.30am time.!
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Usual good reception by Sheraton and presented my long time Bonvoy (was Starwood) member’s card. Felt as we often do they we were given one of the best room - we had a view over the pool next door and our room size was generous.
The hotel’s restaurant and bar wine and drinks prices were expensive compared to Sydney, Melbourne and Brisbane by way of comparison. Having said that the staff provided us with very good service in the restaurant and bar ensuring we received our discount as hotel guests.
There is bus stop in the street at the back of the hotel for the free bus as well as the bus that took us to CBD ferry terminal on THE Swan River for our trip via Fremantle to Rottnest Island. Plenty of restaurant and drinking venues a 2 short block walk from the hotel. The Hertz rental vehicle is also in the street behind the hotel which handy.
Liked the hotel and its accommodation value for money so we are going to stay here again in March 2021
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Four Points Sheraton in Perth is located across from the Arena and 2 blocks from the central bus/transit station and on the free bus line for the city. It is fully wheelchair accessible with several rooms and ability to get into the bar/restaurant and breakfast area without any issues. The w/c rooms are sufficient to meet one's needs - not the largest I have stayed in. The bar/restaurant is excellent - has great beer on tap (so I am told) and gluten free food that can be made without any bother. Overall a very good stay.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have been staying at Four Points for long time now.. Almost 40 nights in the last 3 months. House keeping has been a bit of disappointment multiple times as they failed to replenish water bottles, change towels , taking away room key etc. Had to call reception multiple times to sort it out.. Breakfast was really good in the start but recently I noticed, they reduced the number of items in the breakfast such as fresh juice etc. I think the room price is at a high end compared to crown plaza and Hilton nearby. Please also note that this hotel doesn't have a pool and the gym facility is very average
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Date of stay: March 2020Trip type: Travelled on business
Room Tip:Â Always ask for Premium internet inside room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FourPointsPerthGM, Manager at Four Points by Sheraton Perth
Responded 18 Mar 2020
Dear Little F, Thank you for taking the time to provide feedback regarding your recent stay with us at Four Points by Sheraton Perth. I am disappointed to learn that your expectations of your time with us were not met. We have taken your valuable comments on board in regards the shortfalls in service you experience with our housekeeping team as well as our breakfast offerings. If there is anything I can assist you with in future please contact me directly. I hope we have the opportunity to welcome you back in future. Kind Regards, Raul Calderon raul.calderon@fourpoints.com
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The room I got was very dusty since the first day of my arrival, and I can see dust accumulate on my stuff just after a day. The housekeeping service missed to remove the empty food package I left next to TV when they was cleaning my room.
The breakfast is average but what I find unsatisfied is that they failed to refill the buffet line regularly. Sometimes specific food wasn't refilled for the whole duration of my breakfast time.
While attentiveness of many staff can be described as 'good enough', a few of them simply doing their job with terrible attitude with grumpy face 24/7, especially F&B staffs.
The only good thing I can say is that it's very cheap property in term of the room rate. The location to the city center is certainly walkable. There's free yellow bus line stop right in front of the hotel.
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Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christian Schomann, General Manager at Four Points by Sheraton Perth
Responded 22 Aug 2022
Hi zrthmn, thank you for your review of your stay. It saddens me that we fell short on meeting your expectations on so many levels. This is not the way we like to portrait ourselves and will definitely be reviewed. Your patronage is important to us and we trust we can improve our way moving forward. Thank you, Christian
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We stayed here to take the kids to the skyshow. The hotel staff were super friendly and went above and beyond to acommodate us. Upon checking in to our room we noticed it had not been cleaned so I rang reception and they immediately upgraded us to a family suite. We had dinner at Best Brew and the food was faultless. The buffet breakfast the next day also had a great variety and was one of the best we have had and we have stayed in a lot of hotels. I wold not hesitate in recommending this hotel as a great option for families.
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Date of stay: January 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FourPointsPerthGM, Director of Sales at Four Points by Sheraton Perth
Responded 5 Feb 2020
Dear nightshade1107, Thanks for taking the time to provide us with your great feedback. We love hearing about our guests’ experiences and are thrilled you enjoyed your stay over the Australia Day long weekend. We are also very happy to hear you enjoyed your dining experiences at The Best Brew Bar and Kitchen and breakfast at The Eatery. We look forward to welcoming you back for another memorable stay. Kind regards, Jason Sharp Director of Sales
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Four points by Sheraton Perth. 7-10 April 2022, room 729.
Reception was professional and quick. The staff are polite and efficient.
The room was large as booked and met expectations as requested. See photos for layout etc. Lighting is great, and the views from my room were as requested. Noise from next door room can be heard occasionally. I asked them to change the bedding after the first night as I was bitten and wokenup while sleeping in bed.
The bathroom was a good size for one or two, and nice. It has a separate good sized shower but no bath. Clean and modern and well appointed.Â
Wifi worked well and is complimentary with our room. The TV is of a good size with free to air channels and a few extra channels.
Location is the Northwest end of the CBD, but there are ample buses nearby. It's about ten minutes easy walking to the city centre, where there is a wide range of shops restaurants etc.
I didn’t see nor use the Concierge services. there is also a breakfast service but I didn't use it.
Airconditioning was good and worked well, which is nice in a hot Perth day. Sadly it took a few hours for the staff to fix it as it didn't work on arrival. The room was hot.
The room rate was below normal due to the Coronavirus which has stopped many tourists.
Overall a pleasant three to four star experience thanks to friendly staff, and a nice room. Sadly spoilt by possible bed bugs on first night. Thank you.
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Date of stay: April 2022Trip type: Travelled on business
Room Tip:Â Next tobthe Perth entertainment centre.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Four Points by Sheraton Perth are currently offering a number of staycation packages including a Holey Moley package that includes a round of 9 holes of mini golf at the Northbridge Holey Moley. We opted for this package because we were looking for a short getaway with activities for our kids during the school holidays. The package, which also includes breakfast is incredible value and I would highly recommend it.
In addition to a great deal, the hotel staff went above and beyond to make our stay fun and comfortable, even throwing in some novelty golf hats for our mini golf (which the kids loved) and some drinks for the adults at Holey Moley.
We ate at the restaurant bar in the evening and the food was very nice, as was the included breakfast the next day. The rooms are comfortable and look as though they have been recently renovated.
All in all a fantastic stay and we are already considering a return trip to try out one of their other packages.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christian Schomann, General Manager at Four Points by Sheraton Perth
Responded 15 Jul 2021
Hi Rebekah B, thank you for taking the time to provide this great feedback around our package with Holey Moley. I am happy this was entertaining for the kids in these school holidays and you enjoyed the hotel facilities as well. We look forward to welcoming you soon.
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Terrible hotel - worst in years. Walls are paper thin, you can hear your neighbours open a can of coke. The hallways erupt in noise about 7am as guests leave & staff begin to clean rooms - based on the radio traffic of staff (which you can hear every word). The rooms are small, dingy & outfitted in Bunnings cheap accessories. If you just want a small, stinky room for a concert - yeah, maybe. Positives: The lobby is lovely & is very close to RAC arena. Very far from decent dining and food. 2 out of 10.
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Date of stay: July 2023
Value
Location
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Raul Calderon, General Manager at Four Points by Sheraton Perth
Responded 25 Sept 2023
Dear cameronu2018, Thank you for taking the time to provide feedback regarding your recent stay with us at Four Points by Sheraton Perth. I am disappointed to learn that your expectations of your time with us were not met. We have taken your valuable comments on board, but if you would like to discuss your experience in more detail, I would be most grateful to personally connect with you. If there is anything I can assist you with in future please contact me directly. I hope we have the opportunity to welcome you back in future. Kind Regards, Raul Calderon General Manager raul.calderon@fourpoints.com
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We had planned four days in Perth staying with friends however unfortunately due to unforeseen circumstances this was not possible. We didn’t have much time to find somewhere however were lucky enough to find this place. Reasonably priced and near to everything we wanted to see. Opposite the RAC arena and a short walk from all the nightlife including Yagan Square. Kings Park was about a 30 minute stroll. Hotel was clean and our room was very quiet though did overlook a building site which we were unconcerned with as there was nothing going on there during our stay. We liked the fact that there was a happy hour in the hotel each night as Perth like the rest of Australia has some pricey drinks, in some cases more so than London. We had no complaints about this hotel and found all the staff to be efficient and friendly.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FourPointsPerthGM, Manager at Four Points by Sheraton Perth
Responded 8 Jan 2020
Dear cathysmith750, Thank you for taking the time to provide feedback regarding your recent stay with us at Four Points by Sheraton Perth. I'm pleased to learn overall your expectations on the time with us were met. Indeed, our happy hour is really popular during the evenings. If there is anything I can assist you with in future please contact me directly. I hope we have the opportunity to welcome you back in future. Kind Regards, Raul Calderon Rooms Division Manager raul.calderon@fourpoints.com
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