Fraser Suites Perth
10 Adelaide Terrace, Perth, Western Australia 6004 Australia
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Avg. S$228 /night, 10/10 - 10/11
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4.0
#32 of 69 hotels in PerthLocation
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Luxury Suites in Perth: Overlooking the Swan River, Fraser Suites Perth offers fully-furnished, luxurious accommodation in Perth's CBD. Close to the Convention Centre, the WACA Ground and only a few kilometres from Crown Casino, our prime Perth CBD location makes us the perfect hotel to enjoy all the entertainment and dining options Perth has to offer. Exquisite interior design meets practical luxury in our award-winning luxury hotel with 151 one and two bedroom suites, as well as 85 studios. Our air-conditioned suites feature opening floor-to-ceiling windows that capture panoramic views of the Swan River and its surrounds. Some also have spacious balconies. Fraser Suites Perth serviced apartments also feature state-of-the-art entertainment systems with 40-inch LCD TVs and DVD players. With stylish, practical kitchen facilities and open-plan living and dining areas, you can relax in sophisticated comfort. Dine at the hotel's Heirloom By Pete Evans restaurant with alfresco dining and a menu designed by chef Pete Evans. Enjoy piano nights and happy hours in the stylish Lobby Bar, or try our 24-hour in-room dining menu for something more intimate. At Fraser Suites Perth you can enjoy our world-class facilities including spa, sauna, indoor heated swimming pool and 24-hour well-equipped fitness centre. Cycle and explore the wonders of this picturesque city and take in the breathtaking city skyline with bike hire available at the hotel, or enjoy the free local bus service to Perth's CBD area. With a ballroom, professional meeting facilities and complimentary high-speed WiFi available throughout the apartment hotel, Fraser Suites Perth is an ideal choice of accommodation in Perth for both business and leisure travellers.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Business Centre with Internet Access
Conference facilities
Spa
Car park
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Room features
Air conditioning
Private balcony
Room service
Safe
Iron
Kitchenette
Microwave
Flatscreen TV
Minibar
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Lake View
Bay View
Languages Spoken
English
Location
10 Adelaide Terrace, Perth, Western Australia 6004 Australia
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 80 out of 100
80
Perth Airport
8.9 km•
See all flights
Car Hire
37 Restaurants
within 0.5 kilometers
Reviews
4.0
2,450 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Fraser Suites Perth receives accolades for its cleanliness and modern atmosphere, with guests frequently praising the spotless rooms and the hotel's contemporary feel. While the amenities—including a gym, pool, and the comfort of the rooms—often impress, some guests have reported issues with service consistency and maintenance.
The friendly and efficient staff members stand out for many, although there are remarks concerning occasional unprofessional behavior and sluggish service. Despite the enjoyable spacious rooms with delightful river views, some travelers question the value, pointing to steep parking fees and room-related shortcomings.
Atmosphere
Modern
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Well-appointed
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2,450Reviews56Q+A100Room tips
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Spacious rooms with lots of living space. We stayed 2 weeks and needed two bedrooms and had two units connected by common small hallway. We just kept both front doors open with a doorstop provided. The beds and pillows were comfortable and the furnishings were simple but comfortable as well. Convenient in room laundry and the kitchen was functional and comes with dishwasher. Large TV provided in lounge and both bedrooms, and the TV is paired with a DVD player, though we never used the player so cannot comment on quality. Coffee in the lounge bar is excellent. There is 24hr room service though we didn't actually order any fod after hours. There is a self park garage though spaces are limited and you often have to park in the disabled spots when there are no other spots left (a first experience for me). Staff are friendly and helpful. There is a 20m indoor pool and a large warm spa and a steam room. There is a 24hr gym that was excellent. Next door to the hotel is a small 24hr convenience store.
It wasn't a perfect experience. The first 3 days we had technical issues with our electronic keys and had to get them reprogrammed daily as we were often locked out. It turned out to be a computer issue and once sorted properly the keys worked perfectly the rest of the stay. Most clients seem to stay only a few days so the bins are small. There is no central bin chute on the floor so we had to call maid staff every 2 to 3 days to empty our bins. There was only a once a week room clean provided and we did have to call for things like toilet rolls.
All in all very good and we are planning on returning next year for our holidays.
It wasn't a perfect experience. The first 3 days we had technical issues with our electronic keys and had to get them reprogrammed daily as we were often locked out. It turned out to be a computer issue and once sorted properly the keys worked perfectly the rest of the stay. Most clients seem to stay only a few days so the bins are small. There is no central bin chute on the floor so we had to call maid staff every 2 to 3 days to empty our bins. There was only a once a week room clean provided and we did have to call for things like toilet rolls.
All in all very good and we are planning on returning next year for our holidays.
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Date of stay: January 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AlexisHv, Manager at Fraser Suites Perth
Responded 19 Jan 2020
Dear emlohmedical Thank you for taking time to review your recent stay with us. We're so glad you were able to take advantage of the spacious apartments for your extended stay and the facilities and amenities within the hotel. We look forward to welcoming you back for your holiday next year! Safe travels and very best regards Fleur Jubb Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My experience at the hotel honestly leaves me speechless for the price we paid. (In a very good way)
I had a couple weird problems with my room like the phone not being hooked up when I arrived an had to wait about and hour until the problem was completely fixed, but this was because someone took the connection cord that may have stayed in the room before me.
I also dealt with complex safety issues (not the hotels fault in any way) and they made me feel very safe, secure and were more than helpful with the situation.
I had to check out early due to life complications and they did make me pay for two nights because of the abrupt cancellation (I feel like if I explained the situation of my leave they would have fully reimbursed me from their outstanding service but it was not a large concern of mine) I was a bit sad but this was also understandable and like I said for the price I paid for my stay the loss was not a big deal compared to the hotel quality and great service I received.
I won’t lie either my partner can be a bit high maintenance and was not very polite after having minor complications and they responded in a super kind and respectful manner.
They also offered me a free fruit plate and I feel they herd I was quite sad on the phone and staff was extra nice when delivering the fruit tray and making sure I was okay and If I was in need of anything else.
From my experience (this was my first time in Australia so I am comparing to out of country) I would not be able to have such a wonderful stay for even $300 a night. (Which I have paid previously)
On top of all this I got the room the same day I booked and paid in cash (was having problems with my credit company) and they were completely accommodating to my situation and still paid a more than fair price.
The hotel is also located in an amazing location, I went for beautiful walks every morning and saw many beautiful animals. It may be a long walk for some but multiple time I walked to and from Elizabeth key.
The breakfast they serve in the morning is definitely worth it! Very delicious and with lots of options and at times I can be pretty picky!
Right across from the hotel entrance is a restaurant that has a lot of vegetarian and vegan options and to this day I still am drooling over how tasty it was.
Will definitely be staying here again! Wish I had taken more pictures but was having a break away from my phone during this trip💕
I had a couple weird problems with my room like the phone not being hooked up when I arrived an had to wait about and hour until the problem was completely fixed, but this was because someone took the connection cord that may have stayed in the room before me.
I also dealt with complex safety issues (not the hotels fault in any way) and they made me feel very safe, secure and were more than helpful with the situation.
I had to check out early due to life complications and they did make me pay for two nights because of the abrupt cancellation (I feel like if I explained the situation of my leave they would have fully reimbursed me from their outstanding service but it was not a large concern of mine) I was a bit sad but this was also understandable and like I said for the price I paid for my stay the loss was not a big deal compared to the hotel quality and great service I received.
I won’t lie either my partner can be a bit high maintenance and was not very polite after having minor complications and they responded in a super kind and respectful manner.
They also offered me a free fruit plate and I feel they herd I was quite sad on the phone and staff was extra nice when delivering the fruit tray and making sure I was okay and If I was in need of anything else.
From my experience (this was my first time in Australia so I am comparing to out of country) I would not be able to have such a wonderful stay for even $300 a night. (Which I have paid previously)
On top of all this I got the room the same day I booked and paid in cash (was having problems with my credit company) and they were completely accommodating to my situation and still paid a more than fair price.
The hotel is also located in an amazing location, I went for beautiful walks every morning and saw many beautiful animals. It may be a long walk for some but multiple time I walked to and from Elizabeth key.
The breakfast they serve in the morning is definitely worth it! Very delicious and with lots of options and at times I can be pretty picky!
Right across from the hotel entrance is a restaurant that has a lot of vegetarian and vegan options and to this day I still am drooling over how tasty it was.
Will definitely be staying here again! Wish I had taken more pictures but was having a break away from my phone during this trip💕
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AlexisHv, Manager at Fraser Suites Perth
Responded 16 Feb 2020
Dear elllllliiiiii Thank you for your kind review. I'm glad that you enjoyed your stay, in light of the circumstances and found our team to be empathetic to your needs and situation. We look forward to welcoming you back for an even better experience and wish you all the very best. Warm regards Fleur Jubb Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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We stay here 2 to 3 times a year and find that it's in the best location for walking or a quick taxi to restaurants and a very short bus trip to Afl footy.
Rooms are always spotless , quiet and very comfy bed .
We booked a one bedroom executive apartment which had a lounge and dinning table Washer / Dryer/Dishwasher and full size Fridge/Freezer so would be good for extended stays .
Also good to have Friends up for drinks with extra space .
Good value for money
No mini bar but we ordered Sparkling and an extra glass from room service and was promptly delivered although glass and drink were delivered separately which seemed strange to me
Only disappointing part for me was room service ends at 9pm .
Not sure about restaurant or bar as Covid 19 restrictions may be in place
Rooms are always spotless , quiet and very comfy bed .
We booked a one bedroom executive apartment which had a lounge and dinning table Washer / Dryer/Dishwasher and full size Fridge/Freezer so would be good for extended stays .
Also good to have Friends up for drinks with extra space .
Good value for money
No mini bar but we ordered Sparkling and an extra glass from room service and was promptly delivered although glass and drink were delivered separately which seemed strange to me
Only disappointing part for me was room service ends at 9pm .
Not sure about restaurant or bar as Covid 19 restrictions may be in place
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexis Hvalgaard, Owner at Fraser Suites Perth
Responded 2 Aug 2020
Dear I3647OJmichaelg Thank you for taking time to post a review of your recent stay. We're so glad you enjoyed your visit with us. We do have 24 hour In Room dining, however the late night menu does begin at 9pm. We look forward to welcoming you back soon. Wishing you all the very best and safe travels Fleur Jubb Rooms Division Manager Fleur Jubb
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a great check in experience with one staff lady who was lovely. It went down hill from there. Next day i requested an item from my room at 7am and asked reception who had 6 staff all standing around and was told it would be delivered to my room. I return that afternoon and only half of my room to be tidied up and my requested item not in my room. I went back to reception and asked again for the item and they said they would arrange it. I return to my room and again no item. After several requests via the online app and still no item. I call reception to then be told "sorry they are all gone the last one was just given to another room" when i explained that i have been requesting since that morning a very rude staffer said "well not much i can do they are gone". I tried to heat up a meal in my room and found the microwave had baked on food from god knows how long and i had to take the plate out and soak it in the shower to get it washed properly. To then have a message on my phone to say "sorry bout the microwave" Second night and my night was awakened by cigarette smoke coming through the room. I am not a smoker so this made me quite ill. Again no one in reception could assist. No local shops except convenience stores that over charge for basic items and in room dining also overpriced with very little to choose from.
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Review collected in partnership with this hotel
Date of stay: March 2021Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexis Hvalgaard, Owner at Fraser Suites Perth
Responded 7 Mar 2021
Dear TCJ552SG Thank you for taking time to post your review. Again our apologies for the issues with your stay. We do try to reach out so we can try to remedy issues that may arise and am sorry we weren't able to speak with you directly. We certainly appreciate your feedback and do take this on board and share with our team here for review and action. Wishing you all the very best Kind regards Fleur Jubb Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is shocking. We booked 6 days in advance and then waited 20/30 minutes to be allocated a room! We requested a bath and a river view and were told we had to take a disability room as it was the last one left with a river view and a bath. This was fine. Upon going into the room, no bath. When we questioned it downstairs I was told “no it is a disability room we told you it had no bath” even though this was not the case. I was served by a training staff at check in and he was the one who said there was a bath. When questioning it I spoke with the manager and she was extremely rude about it and made us feel stupid. Training staff need more training on the types of rooms and the manager needs to learn some manners, she was very rude. We kept the room in the end. It was clean however no bin bags are provided for the kitchen or bathroom, the in room dining menu is very small and doesn’t have many options and there was no pens in the room to be able to fill in the breakfast checklist to leave on the door. There was a broken chair in the bathroom and being a disability room that certainly is not okay!
At check-in, they take the room payment as well as a non-refundable deposit even though nothing was wrong with the room when we checked out. Appalled.
We were told at check in that the garage car park was not open for customers so we parked on the street and then upon checking out were asked if we parked in the garage. The staff need a lot more training on etiquette and the way the hotel is run because there is so much mis-information and everyone tells you a different thing. I will never stay here again, it is a joke of a hotel. Don’t let the cheap pricing pull you in, it is cheap for a reason.
At check-in, they take the room payment as well as a non-refundable deposit even though nothing was wrong with the room when we checked out. Appalled.
We were told at check in that the garage car park was not open for customers so we parked on the street and then upon checking out were asked if we parked in the garage. The staff need a lot more training on etiquette and the way the hotel is run because there is so much mis-information and everyone tells you a different thing. I will never stay here again, it is a joke of a hotel. Don’t let the cheap pricing pull you in, it is cheap for a reason.
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Date of stay: February 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexis Hvalgaard, Owner at Fraser Suites Perth
Responded 3 Mar 2021
Dear 82nikitac Thank you for posting your review. I apologise for the issues you encountered with your stay. Certainly not the experience we would want any of our guests to be presented with and we do share your feedback with our team here, so we may use as a coaching tool for improvement into the future. We do not however take a non-refundable deposit, it is released upon check out unless you utilise any of our paid services, and you would see this clear in 3-5 business days after check-out, depending on your bank. Thank you again and wishing you all the very best Fleur Jubb Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’m currently at the Frasier suites in Perth second night in and it’s been rather disappointing. Firstly my kids and I walked into our room which had a really bad smell almost like people had been smoking in it but I didn’t want to jump to conclusions so I opened some windows and later it was fine. I then looked over at my 1 year old by the dishwasher only to see him playing with the button panel on the dishwasher which was hanging off with exposed wires!!! I freak quickly grabbed him and called reception to inform her in which she replied “there are no electricians now, but I will call one first thing in the morning.” I’m thinking surely she’s joking but nope so I says no lady this is a health and safety issue I have three kids so this kinda needs to be sorted now! So she comes up with some tape, tapes it up and says I will let an electrician know in the morning. No worries morning comes still no word on the electrician .. but I brush it off as I didn’t want this to ruin our weekend even though I was starting to regret booking here. So in the morning we pushed our cleaning service button and took off for the day. 2pm we arrived back into our room and to our surprise no electrician and still our room hadn’t been cleaned . Wow ok they must be really busy 3pm comes still no cleaners hmm ok I’ll call them, So I call them as we desperately needed some more towels and reception tells me that she will inform housekeeping. Ok no worries an hour later still no cleaners still no electrician 530pm I call them again as I really needed to get my baby showered and ready for bed and she says she will let housekeeping know the urgency. Cool. 630pm still no electrician still no cleaners at this point I felt really deflated, angry and really disappointed. It got to the point where I had to get my mum to come pick up my baby and take him home 7pm again still nothing I walked downstairs with my 1 year old and my mother and explained to them that this was totally unacceptable we got an apology but by this point I was done. $1000 for two nights thats a lot of money I really expected 5 star service but for me to have to send my child back home on our family weekend because of the hotel standards that’s saying a lot. So again Frasier suites you should be sued for not noticing the dangers in your hotel rooms and pushing a mother to send her baby home because of negligence from your staff.
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Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexis Hvalgaard, Owner at Fraser Suites Perth
Responded 15 Mar 2021
Dear Poppinstravel Thank you for your post and my sincerest apologies for the disappointments with your stay and service from our team. Be assured that we have followed up with them to address the issues raised. The safety and security of our guests and staff alike, is a top priority. I hope to have an opportunity to follow up with you directly in the near future. Wishing you very warmest regards Fleur Jubb Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There were some negatives and some positives.
The check in process was easy, the staff were super kind and organised a kitchenette room for me. Super friendly and great stay! I wish my check in time was sooner than 3pm.
What stuck out for me was the pool facilities, the pool was warm which makes it easy and desirable for all people, the spa was beautiful and big. The gym was great! However, I think that staff need to come around more often because there was dirty towels and cups on the gym machines, also dirty towels around the pool. The towel baskets are too small, therefore people were putting them on or around the basket. The pool also needs to be more closely monitored because when you’re coming for a luxe stay, it’s hard to watch children running around the pool nearly slipping and also throwing towels into the pool. One also put their wet towel back onto the clean towel rack. I loved the amenities in the kitchenette, allowing me to reheat and eat my own meals. I would recommend a bar or menu down by the pool. It was definitely missing a cocktail menu! Also, would be nice if there were more eating places on premises. The breakfast place was closed and no bar on site. Overall, I spent most of my time relaxing by the pool, great amenity, I booked for pool relaxation time and it did not disappoint!
The check in process was easy, the staff were super kind and organised a kitchenette room for me. Super friendly and great stay! I wish my check in time was sooner than 3pm.
What stuck out for me was the pool facilities, the pool was warm which makes it easy and desirable for all people, the spa was beautiful and big. The gym was great! However, I think that staff need to come around more often because there was dirty towels and cups on the gym machines, also dirty towels around the pool. The towel baskets are too small, therefore people were putting them on or around the basket. The pool also needs to be more closely monitored because when you’re coming for a luxe stay, it’s hard to watch children running around the pool nearly slipping and also throwing towels into the pool. One also put their wet towel back onto the clean towel rack. I loved the amenities in the kitchenette, allowing me to reheat and eat my own meals. I would recommend a bar or menu down by the pool. It was definitely missing a cocktail menu! Also, would be nice if there were more eating places on premises. The breakfast place was closed and no bar on site. Overall, I spent most of my time relaxing by the pool, great amenity, I booked for pool relaxation time and it did not disappoint!
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Review collected in partnership with this hotel
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexis Hvalgaard, Owner at Fraser Suites Perth
Responded 9 Oct 2021
Dear Guest, Thank you for your review and I sincerely apologise for the issues you encountered, certainly not what you were expecting and not the service and experience we would normally deliver on. We have shared your feedback with our team here to address and remedy and am just sorry it took you notifying us of the issues to resolve. We do hope you'll give us another chance in the future and wish you all the very best regards Pedro Vera Front Office Manage
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Looking online everything looks fantastic. Well it was very deceiving. First of all there is limited parking. Even I’d you’ve booked a higher end room parking is first come first serve. Now the room. Design and ammenities are great. Dishwasher, washer and dryer, decent size fridge freezer. The hotel doesn’t offer an accessible ice machine and is only available from room service by the bucket. Carpet looks old, wrinkled and clumped in spaces. Vents in the bathroom area haven’t been dusted in years. Tiles were cracked in the bathroom also. In the bedroom one down light was broken and when I turned on the beside lamp in crackled and smoked. Room service was very average. Not only was it over 1/2 hour late both times it was ordered it was expensive for what is was and the cheese platter that was served with soft cheeses on it was prepared two days early as there was a sticker staying on the cardboard box it was delivered in. Informed this to the front desk but they tried to explain that food is prepared in advance. Not good enough with cheese that is pre cut. Lastly breakfast in the restaurant is only available weekends and not during weekdays. For $220 per night was very average. Location is away from any decent places to eat also.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexis Hvalgaard, Owner at Fraser Suites Perth
Responded 1 Nov 2020
Dear leonh37 Thank you for taking time to post your review. Again, our apologies for the issues you encountered with your stay. Please be assured our team did share you feedback here, so we can review and remedy, with an aim to improvement into the future. Whilst it doesn't negate your stay, I did want to let you know your concerns were heard. We hope to have a chance to welcome you back for a better stay in the future. Until then, wishing you all the very best Fleur Jubb Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fraser Suites is not a five star hotel. The staff are rude and unresponsive, the room still had rubbish in it from a previous guest, the kitchen utensils provided in the kitchenette are of the cheapest possible quality. My husband and I stayed here to complete self isolation, which the hotel had come highly recommended for, but i don't recommend it for this. Any time you want groceries or uber eats delivered to your room the hotel charges you an extra $10 delivery fee to bring it from reception. Even requesting basic things like cleaning products and clean bed linen took 3 or 4 phone calls to reception as they would always forget what you'd asked for. The breakfast from the hotel restaurant is also disgusting (undercooked and with no seasoning). Really bad service and bad experience. Overpriced for what it is too.
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Review collected in partnership with this hotel
Date of stay: January 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nayla Rahal, Guest Services / Front Office at Fraser Suites Perth
Responded 18 Feb 2022
Dear ginaclifford1987, Thank you for sharing your review and I apologies on behalf of our team for the issues and disappointments. It was obviously both frustrating and disappointing and be assured that we are following up on our end as I know we can collectively do better. We hope we may have another chance to welcome you back in the future. Wishing you safe travels and best regards, Nayla Rahal_ Assistant Manager Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After looking around online and checking the website, which made the place look 5 star, decided to pay almost $400 per night for 2 nights, for a 1 bedroom 'serviced' apartment, to celebrate our 10 year wedding anniversary. Upon arrival it was clear this is no 5 star hotel. From the car parking issues to the stains on the furniture, the experience is one I will never repeat. Once we found a park, as none of the $30 per night hotel spots were available, we entered our apartment to find the lounge suite stained, the fridge completely unbalanced and held in place with a wooden wedge, and the dryer did not work. The sliding door to the bedroom would not stay open and always slide half closed, exposing a large amount of built up dust on the door. The plug in the bath was broken and would not drain without me having to fully remove it rather than just turn lever as it was designed to do. On our 2nd day, we left the room@7.30 am and switched on the "Clean" sign. We returned at 2.30pm to find the room still not cleaned. I went to front desk to query this and was brushed off, stating that they were very busy and would get to it when possible. Eventually a cleaner arrived and had to work around us as we were wanting to spend some down time in the apartment. Overall, highly disappointed in our experience. Fraser suites are dated and in need of upgrade if they think they are still 5 star. Will never stay here again and will never recommend to anyone.
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Date of stay: December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexis Hvalgaard, Owner at Fraser Suites Perth
Responded 3 Mar 2021
Dear Narelle R Thank you for your review. I sincerely apologise for the issues you encountered with your stay, clearly we fell short on your visit and can only assure you that we do take your feedback on board so we can improve into the future. Wishing you all the very best Fleur Jubb Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not that I’m aware of . Most do , but the closer the room is to the East side of the building , the better the view . The West (city side ) balcony rooms have more obstruction in the form of a big office building in front. Best to ask reception to give you the best balcony room with a view that they can :)
Hope this helps.
Our breakfast was included in the package we got, however it was a good buffet breakfast. I would recommend it.
Not sure.
Yes you do and basement parking
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" If looking to cook serious meals during your stay you should ask for a kitchenette with a hotplate. "Read full review
"Parking is at a premium, street parking very hard to find even though the hotel will tell you there's plenty of street parking"Read full review
"The bus RED CAT, is 100mt away from the hotel and can bring you to the city center for free. It is is close WA cricket association field"Read full review
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PRICE RANGE
S$206 - S$262 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaWestern AustraliaGreater PerthPerthEast Perth
NUMBER OF ROOMS
236
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingFRASER SUITES PERTH | UPDATED 2024 Hotel Reviews, Price Comparison and 1,063 Photos (Australia) - Tripadvisor
Frequently Asked Questions about Fraser Suites Perth
Which popular attractions are close to Fraser Suites Perth?
Nearby attractions include Queens Gardens (0.3 km), WACA Ground (0.3 km), and Langley Park (0.2 km).
What are some of the property amenities at Fraser Suites Perth?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Fraser Suites Perth?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Fraser Suites Perth?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Fraser Suites Perth?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to Fraser Suites Perth?
Conveniently located restaurants include Cafe - Hyatt Regency, Heirloom Restaurant & Bar, and Kinky Lizard Addelaide Terrace .
Are there opportunities to exercise at Fraser Suites Perth?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Fraser Suites Perth?
Yes, dry cleaning and laundry service are offered to guests.
Does Fraser Suites Perth offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Fraser Suites Perth?
Many travellers enjoy visiting The Perth Mint (0.8 km), The Bell Tower (1.7 km), and Old Central Fire Station Heritage Centre (1.3 km).