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Sofitel Auckland Viaduct Harbour

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Sofitel Auckland Viaduct Harbour
Sofitel Auckland Viaduct Harbour
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2,683 Reviews from our TripAdvisor Community

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Showing 2,544: English reviews
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Exeter, United Kingdom
Reviewed yesterday NEW

This hotel was the last one we stayed in as the finale of a tour of Australia and New Zealand. The tenth hotel and unquestionably the best. Very well appointed rooms and beautiful varied breakfasts. But it was the friendly helpful staff that made it a perfect stay. The farewell dinner for our tour group was just perfect

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Thank maharg
New York City, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 21 February 2017

Did all the research on which hotel would give us the experience that we were looking, and came up with this (unexpectedly expensive) gem for our seven days. After we got over the sticker price and additions, we came to appreciate this wonderfully run establishment. The perfect location and is neither too busy nor too far from any of the...

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1Thank InternationalPursuit
About Hotel's Favourite Review
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour InternationalPursuit, Thank you for taking your time to share your recent experience at the Sofitel Auckland Viaduct Harbour on Trip Advisor. I am pleased to read you enjoyed the comfortable long stay at Sofitel Auckland and were able to make use of our facilities, location on the Viaduct Harbour and explored beautiful attraction that New Zealand has to offer....

Bristol, United Kingdom
Reviewed yesterday NEWvia mobile

The Sofitel is an excellent modern hotel, well located in Auckland for accessing the main attractions. The rooms are luxurious, the pool and spa excellent and the general environment first class. However the most striking aspect of staying at the Sofitel is the superb staff. The warm and genuine, attention to our needs and the wish to help in any...

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Thank bigron08
Hewitt, New Jersey
Reviewed 4 days ago NEWvia mobile

The breakfasts at the lava room were great. Friendly staff. beautiful rooms. great central location. We walked everywhere Although the terraces looked inside to the middle of the building and outside would have been nicer

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Thank Caron H
Hamilton, New Zealand
Reviewed 5 days ago NEW

Really enjoyed our two nights at the Sofitel. Great room, we stayed in one overlooking the internal water feature, clean well appointed room, comfortable bed and spacious bathroom. Staff and service was very good, taking care of all our needs. Nice breakfast, good location for a quiet stay with the location near Wynyard Quarter lots of great restaurants within walking,...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank kelpeach
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour kelpeach, Thank you for choosing to stay at Sofitel Auckland Viaduct Harbour and taking your time to share your experience on Trip Advisor. I am delighted to hear that you appreciated our hotel location, luxurious room and outstanding service standards. Thank you for taking your time to review your stay with us. It would be a pleasure to welcome...

Paraparaumu, New Zealand
Reviewed 6 days ago NEW

I am Platinum Accor member so i stay in many hotels whilst travelling on business. I have to say that the staff here are some of the most helpful and professional people i have come across. I can't fault a thing with them. The only negative was a lack of close nearby shops. The internet was super fast, that helped...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank David R
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour David R, We appreciate you taking the time to share your recent Sofitel experience on Trip Advisor and thank you for you continued loyalty with Accor. It is my utmost pleasure to know that our attentive team had taken great care of you during your short visit. Thank you again for sharing your experience and choosing to stay with...

Sydney
Reviewed 6 days ago NEW

My wife and I stayed here in March for four nights as part of our honeymoon, and I've also stayed here 3-4 times previously for work. I believe it is the best hotel in Auckland, superbly finished with top notch service from the staff. The rooms are very modern and the breakfast is amazing!

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Helpful?
Thank AviationNZ
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour AviationNZ, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour on Trip Advisor. We are delighted that you have chosen to stay with us on your honeymoon celebration in Auckland. Thank you for all the kind compliments and feedback as we are pleased that our team made your stay such a beautiful experience....

Henfield, United Kingdom
Reviewed 6 days ago NEW

Was looking forward to staying here and was not disappointed. Staff were very friendly and efficient. Our room overlooking the marina was immaculate. Leo in the bar was a joy to talk to. Breakfasts were a delight. Sorry to leave.

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Helpful?
Thank Andrew S
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Andrew S, Thank you for taking the time to share your experience with us at the Sofitel Auckland Viaduct Harbour. It is a pleasure to read you enjoyed the wonderful experience provided at our Sabrage bar in particular from our ambassador Leo who I am certain will appreciate your lovely feedback. Thank you again for your feedback and I...

A TripAdvisor Member
Level Contributor
29 reviews
7 hotel reviews
13 helpful votes
Reviewed 1 week ago NEWvia mobile

This was a very impressive property--very luxe and beautiful decor, great big bathroom, luxury bedding, and the public spaces looked even more dramatic at night due to the beautiful lighting. Wonderful location next to Queen's Street shopping! Great staff--very attentive and professional. You couldn't stay in a hotel with a more lovely setting in Auckland! I heartily recommend this stellar...

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Thank A TripAdvisor Member
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour, Thank you for choosing to stay at Sofitel Auckland Viaduct Harbour and taking your time to share your experience. I am delighted to read about the Magnifique experience you had with us and how our attentive and professional ambassadors enhanced your time here at Sofitel Auckland. Thank you once again for your review and your trust in our hospitality....

New Zealand
Reviewed 1 week ago NEW

We have stayed here before on a number of occasions but always booked well ahead. And that is my advise to anyone looking at staying here (or currently any hotel in Auckland for that matter). We had to visit Auckland at short notice and "nice" accommodation was as hard to find as "hens teeth" . We had to pay $600nz...

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Thank ravinon
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour ravinon, Thank you very much to dedicate your time to provide feedback on Trip Advisor of your recent stay at Sofitel Auckland Viaduct Harbour. I would like to sincerely apologise that your stay with us was less than perfect. Due to the limited availability of the hotel our accommodation rates does vary and fluctuate on a daily basis. However,...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Lava Dining
Lava Dining
Cuisines: European, New Zealand
Sabrage Bar
Sabrage Bar
Cuisines: European
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 

Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: $234 - $545 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, ACCOR, Orbitz, Agoda, Cheap Tickets and Jetsetter so you can book your Sofitel Auckland Viaduct Harbour reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand
Hotel Style:
#1 Family Hotel in Auckland
#1 Spa Hotel in Auckland
#2 Luxury Hotel in Auckland
#3 Green Hotel in Auckland
#3 Romantic Hotel in Auckland
#6 Business Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Auckland Viaduct Harbour staff and other travellers.
28 questions
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Questions? Get answers from Sofitel Auckland Viaduct Harbour staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have the money get a Harbor View.”
 of 5 bubbles ravinon, 23 Mar 2017 | Read review
“Ask for a room away from the adjacent bus terminal across the street.”
 of 5 bubbles GregB172, 23 Mar 2017 | Read review
“The rooms overlooking the marina are a little noisy at times.”
 of 5 bubbles wdbentley, 19 Mar 2017 | Read review
“Get a marina view room for a little extra”
 of 5 bubbles 545vladl, 19 Mar 2017 | Read review
“Rooms overlooking the quay offer great views but with floor to ceiling windows offer very little privacy without closing the drapes”
 of 5 bubbles 779bobt, 12 Mar 2017 | Read review
5 of 5