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Sofitel Auckland Viaduct Harbour

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Sofitel Auckland Viaduct Harbour
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2,590 Reviews from our TripAdvisor Community

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Showing 2,457: English reviews
Reviewed 2 days ago NEWvia mobile

We stayed one night and had dinner in Auckland before heading off to Waiheke the next morning. Things we like: -stylish and clean -large bathroom with big shower -very helpful, polite and friendly staff -nice indoor pool and gym -reasonably priced Great location! -walked to great bunch of restaurants on the harbor -walked to super cute outdoor movie and food...

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Helpful?
Thank Michael F
Reviewed 3 days ago NEW

This hotel is in a diificult area of Auckland to reach - down by the harbour which is undergoing extensive reconstruction. Hotel may be satisfactory for a corporate one night stay but not suitable for couples, families and/or extended stays. The reservation staff are unhelpful if any changes need to be made; it appears you talk to someone in the...

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1Thank MikeThorpe
Sao Paulo
Reviewed 3 days ago NEW

The Sofitel Auckland is a beautiful hotel, yet with service extremes. The sink in my apartment was partially clogged, we reported the fact to the reception twice and maintenance continued to be partially clogged, exactly as we reported. I went to the restaurant, requested a snack and after more than 40 minutes of waiting, after much complaint I was attended...

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Helpful?
1Thank MrMoreira
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour MrMoreira, Thank you for taking your time to share your recent experience here at the Sofitel Auckland Viaduct Harbour. I sincerely regret that you have felt that your experience did not match your expectations, rest assured these points mentioned are strongly noted and considered by our Maintenance and Concierge departments where the quality of services must be represented. Moreover,...

Reviewed 5 days ago NEWvia mobile

We spent the first few nights of our honeymoon here to experience Auckland. The rooms were a good size and nicely appointed. There were no "perks" for the honeymooners which was kind of disappointing given this was our first stop. The location is close to the harbor restaurants which was nice and an easy walk to town. Town was fairly...

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Helpful?
Thank Angela G
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Angela G, Thank you for taking your time to share your recent experience at the Sofitel Auckland Viaduct Harbour. I am delighted to hear that you enjoyed our central location and well appointed rooms. Furthermore, we very much appreciate your feedback and please rest assured that we do provide special amenities for all our honeymooners which was organized for...

warsaw
Reviewed 6 days ago NEWvia mobile

If you are thinking of staying here for one night to recover from jet lag, stay for two. Hotel is in a perfect location to explore city centre Auckland which on the tourist tour of NZ is often overlooked. Jet lag and aching muscles can be eased away with massage and or swim and sauna in spa. The attentive staff...

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1Thank dawninwarsaw
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour dawninwarsaw, Thank you for taking time to share your recent experience at Sofitel Auckland Viaduct Harbour. I am truly happy to hear that you had a superb stay with us and thank you for your kind feedback and compliments on the delivery of service from our attentive ambassadors and comfortable hotel facilities which helped with your jetlag. Thank you...

Reviewed 1 week ago NEWvia mobile

Stayed for 2 nights in this great 5 star hotel. Great location on the harbour with views. A nice walk to a big selection of restaurant and bars. Breakfast was good with a nice health selection a Sofitel specialty. Nice big bathroom, being a tea fan this is a must with quality and it was. Friendly service.

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Helpful?
Thank KarenMelbournecb
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour KarenMelbournecb, Thank you for taking time to share your recent experience at Sofitel Auckland Viaduct Harbour. I am delighted that you have enjoyed your stay with us and appreciated our beautifully appointed rooms including the spacious bathroom, our special exotic tea selection and the tranquil Viaduct harbour. Thank you again for sharing your experience with us and I hope...

Busselton, Australia
Reviewed 1 week ago via mobile

Spent 2 nights here and found the facilities clean, staff accommodating and generally very good. Only issue was the rooms are VERY small. We require a wheelchair access room and although the room met the need we needed to move furniture around in order to have enough space to get between things. My only advice would be to remove some...

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Helpful?
Thank DazHch
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour DazHch, Thank you for your time to share your recent experience at the Sofitel Auckland Viaduct Harbour. I am glad to hear that our ambassadors accommodated your stay and the facilities had met your expectations. These are elements we take great pride here at Sofitel Auckland. Thank you sharing your helpful comments about our wheelchair accessible rooms as we...

Exmoor National Park, United Kingdom
Reviewed 1 week ago

This is a modern hotel on the edge of the waterfront. Fabulous design based around the element of water. Water facing rooms are best with great views of the boats in dock. Superb service from team members. Only disappointment we did not get turndown which you would have expected at this level.,

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Thank bardswalk
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour bardswalk, Thank you very much for you wonderful review about your stay with us here at Sofitel Auckland Viaduct Harbour. I am thrilled to hear that you enjoyed your stay and the hotel ambience. It is a great pleasure to hear you also highlighted our service from our ambassadors that we pride ourselves in. Once again, thank you for...

Sydney, Australia
Reviewed 1 week ago

We holidayed in New Zealand's north island for two weeks over Christmas and New Year and made our bookings 10 months earlier back in February as we wanted to see the New Years Eve fireworks in Auckland from our hotel. Our first night on arrival from Sydney before Christmas was very pleasant in a lovely room with a good outlook...

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Thank annagram09
SofitelAuckland, General Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour annagram09, Thank you very much for taking the time to share your recent Sofitel Experience and for highlighting our service. I am glad to hear you enjoyed our central location and beautiful Junior Suite during your 3 nights stay with us. Furthermore, it is with great pleasure to hear the excellent service portrayed by our Ambassadors reflecting our French...

Delray Beach
Reviewed 1 week ago

I tend to like smaller boutique hotels rather than chains but we have stayed in several Sofitel's while traveling abroad and they have consistently good because their staff is well trained, the Concierge services always top notch and at least the hotels we have stayed in have good spa and fitness facilities so after a long travel day, it is...

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Helpful?
Thank Marmi325
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Marmi325, Thank you for choosing to stay with us and taking the time to share your experience at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and I am delighted to read you enjoyed your stay and the delivery of service from our dedicated team at Sofitel Auckland. Furthermore, I am happy to hear...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Lava Dining
Lava Dining
Cuisines: French, European, New Zealand
Sabrage Bar
Sabrage Bar
Cuisines: European
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 

Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: $245 - $614 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, ACCOR, Agoda, Cheap Tickets, Travelocity and Jetsetter so you can book your Sofitel Auckland Viaduct Harbour reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand
Hotel Style:
#1 Spa Hotel in Auckland
#1 Family Hotel in Auckland
#2 Luxury Hotel in Auckland
#3 Green Hotel in Auckland
#3 Romantic Hotel in Auckland
#6 Business Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Auckland Viaduct Harbour staff and other travellers.
27 questions
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Questions? Get answers from Sofitel Auckland Viaduct Harbour staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely book a room facing the Viaduct. It's a private uninterrupted beautiful view.”
  • View of NYE fireworks from our private balcony. An amazing view!
  • View of NYE midnight fireworks from our balcony
  • Stunning view from our room overlooking the Viaduct
  • View from our room looking toward Sky Tower where the NYE fireworks were held
  • A section of our beautiful room
 of 5 bubbles annagram09, 13 Jan 2017 | Read review
“Hign floor, preferably Marina view. Book spa treatment before arrival and make use of Concierge service!”
 of 5 bubbles Marmi325, 13 Jan 2017 | Read review
“Avoid rooms overlooking the building next door but better yet stay somewhere else.”
  • The blinds in the room have a very low quality mechanism that keeps breaking
 of 5 bubbles LTraveler7, 12 Jan 2017 | Read review
“The rooms facing the water are always good”
 of 5 bubbles Shafraz, 11 Jan 2017 | Read review
“higher up get a view make sure its large enough with enough closet space”
 of 5 bubbles herbertundannettew, 8 Jan 2017 | Read review
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