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Sofitel Auckland Viaduct Harbour

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Sofitel Auckland Viaduct Harbour
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2,677 Reviews from our TripAdvisor Community

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Showing 2,538: English reviews
Morgantown PA
Reviewed 9 February 2016

We used this hotel as a base to visit the city prior to a New Zealand cruise. It is a modern, well kept superior 4 star hotel that is a good value. Next to a lovely marina, the hotel is a 8-12 minute walk to the cruise ship harbor with many restaurants and sights - with luggage take a taxi.

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Helpful?
1Thank David N
New York City, New York
Reviewed 9 February 2016

We stayed for two relaxing nights upon arrival in NZ. Staff is helpful and lovely. Property is nicely designed and clean. Location slightly out of the way but good restaurants nearby. Our junior suite had an internal courtyard view but was fairly spacious if slightly expensive.

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Thank Tom R
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Tom R, I would like to thank you for choosing to stay with us and sharing your experience during your stay with us. It is a pleasure to read that our team was helpful and able to provide you with such an excellent welcoming service, we could not be more delighted that it influenced your stay so greatly. I...

sydney australia
Reviewed 9 February 2016

we love this hotel but my wife requested a suite with a separate sitting room and bedroom. We were booked into a Junior suite. We found a Junior suite to NOT be a suite as it is one room with TV at end of bed and indeed the lounge is so small that instead of seating two of us, one...

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Thank southisletraveller
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Southisletraveller, I would like to thank you for choosing to stay at Sofitel Auckland Viaduct Harbour and for your precious time taken to write your review. I am pleased to read you loved our hotel and your enjoyed most of the aspects of your stay. However, let me express my sincerest apologies about the disappointment you had about your...

Newcastle, Australia
Reviewed 8 February 2016

This hotel was fabulous, the rooms were very spacious, location is great, the staff were so friendly & welcoming, cannot speak highly enough of the restaurant staff, I have Coeliac Disease the Chef was amazing in creating the most fantastic Gluten Free meals for me. Will definitely stay here again.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank DMurp1957
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour DMurp1957, Thank you for choosing to stay at Sofitel Auckland Viaduct Harbour and sharing your experience during your stay with us. Your uplifting review has truly brought a smile to my face. I am delighted you thought our hotel is Fabulous! It is a great pleasure to know that you had a pleasant and satisfying experience with us and...

Australia
Reviewed 7 February 2016

I stayed here 2 nights. The accomodation was comfortable and staff were polite. I had room service which came extremely quickly and was great quality. If there were a few things that could improve to give it a better score: 1: the topper on the mattress was extremely thick, to the point thatI was literally sinking in it ( it...

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Helpful?
Thank rachel101
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Rachel101, Thank you for taking the time to tell us about your recent stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to hear that you found our rooms comfortable and our room service met your expectations with efficient service and great quality. However I would like to apologise that there was an issue with your...

Reviewed 5 February 2016

Great location and all seemed to be going well....concierge desk made us a lunch reservation....that the restaurant didn't have....and the bellman who loaded our bags forgot one and sent it away with a tour group. An anxious couple of hours until the bag was located....not the mark of the Sofitel.

Review collected in partnership with Accorhotels.com
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1Thank dmj2013
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjor dmj2013, Thank you for sharing your experience at Sofitel Auckland Viaduct Harbour and I am pleased you appreciated our tranquil harbour location. I sincerely apologise for the incident with your lunch reservation and the missing luggage. Please rest assured that I have shared your feedback with the management team for immediate action and improvements. I once again deeply apologize...

Scarborough, New York
Reviewed 5 February 2016

Hotel was convenient to many restaurants and bars in the vibrant Viaduct Harbor area. It was also close to downtown shopping and other attractions like the Ferries and Art Gallery. Rooms and amenities were up to Sofitel high standards but views from the rooms were not good and the place seemed sterile. Good breakfast buffet with choice of prepared main...

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1Thank mazzillp
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Mazzillp, Thank you for your precious time taken to share your experience at Sofitel Auckland Viaduct Harbour. I am please you appreciated our tranquil harbour location, our luxuriously appointed rooms and our breakfast buffet at Lava Dining restaurant. I am sorry to hear your room view did not meet your expectations. Our rooms are categorised based on their view,...

BC Canada
Reviewed 3 February 2016

Lovely to arrive after long journey...really friendly staff....minimalist architecture ...welcoming hotel..great room.... Super concierge and front desk. Marvellous martini in the bar..again great service. Yes, will return.

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1Thank P F
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour P F, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. It is pleasure to read that Sofitel Auckland is your home away from home and that our team makes you feel welcome! I am elated you appreciated our relaxing atmosphere, our luxuriously appointed rooms and our excellent service standards. We are so...

Brisbane, Australia
Reviewed 3 February 2016 via mobile

This was our first taste of NZ and what a great find. The staff are brilliant and the room was very comfortable. As it was our anniversary they gave us a free drink at the bar and a small cake in the room. Location is perfect for the harbour area though valet parking a little expensive at $50 a night

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2Thank pudsontour
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Pudsontour, Thank you for choosing to stay with us to celebrate your anniversary and for sharing your experience. I am absolutely delighted that you thought your experience was Superb! Thank you for all your kind compliments about Sofitel Auckland Viaduct Harbour and I am pleased that our team made your stay such a beautiful experience. I would like to...

Auckland
Reviewed 1 February 2016

We stayed at the Sofitel on our wedding night last minute decision as our other accommodation was a total disaster, They were so lovely and we had great service from everyone, room-service was fast and yummy. Breakfast was like 5 star dinning. Thanks Sofitel staff.

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1Thank chalegga
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Chalegga, Thank you for choosing to stay with us ion your special day and sharing your experience with us. It is a pleasure to read that our ambassadors were able to provide you with such an excellent welcoming and warm service, we could not be more delighted that it influenced your stay so greatly. I would like to thank...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Lava Dining
Lava Dining
Cuisines: European, New Zealand
Sabrage Bar
Sabrage Bar
Cuisines: European
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 

Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: $231 - $535 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Reservation Options:
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand
Hotel Style:
#1 Spa Hotel in Auckland
#1 Family Hotel in Auckland
#2 Luxury Hotel in Auckland
#3 Romantic Hotel in Auckland
#3 Green Hotel in Auckland
#6 Business Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Auckland Viaduct Harbour staff and other travellers.
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Questions? Get answers from Sofitel Auckland Viaduct Harbour staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have the money get a Harbor View.”
 of 5 bubbles ravinon, 23 Mar 2017 | Read review
“Ask for a room away from the adjacent bus terminal across the street.”
 of 5 bubbles GregB172, 23 Mar 2017 | Read review
“The rooms overlooking the marina are a little noisy at times.”
 of 5 bubbles wdbentley, 19 Mar 2017 | Read review
“Get a marina view room for a little extra”
 of 5 bubbles 545vladl, 19 Mar 2017 | Read review
“Rooms overlooking the quay offer great views but with floor to ceiling windows offer very little privacy without closing the drapes”
 of 5 bubbles 779bobt, 12 Mar 2017 | Read review
5 of 5