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Sofitel Auckland Viaduct Harbour

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2,514 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Auckland Viaduct Harbour
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Showing 2,394: English reviews
Manawatu-Wanganui Region, New Zealand
Reviewed 6 May 2015

My husband and I stayed here in June last year 2014. I have to admit this place is superb. Our choices in entertainment were huge. Being right in the centre of Auckland city has its perks. Beautiful place and well worth the stay.

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1Thank Jan T
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Jan T, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our stunning harbour location and luxurious environment. Once again, thank you for your feedback. We look forward to welcoming you back to Sofitel Auckland Viaduct Harbour in...

Bournemouth
Reviewed 4 May 2015

We too were happily surprised by the range of facilities, the space and the comfort to be found at the Sofitel. Very clean and comfortable with good quality bedding and large bed. Useful location for transport links, including ferry terminal, and has secure parking. Lots of harbourside bars and restaurants close by. The free wi-fi, however, doesn't last nearly as...

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Thank Observer2908
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Observer2908, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our luxuriously appointed rooms and signature Sofitel MyBed™. Once again, thank you for your feedback. We look forward to welcoming you back to the hotel in the near...

Auckland, New Zealand
Reviewed 3 May 2015

Amazing experience! The service was outstanding (except for the restaurant staff). The room was incredibly comfortable and luxurious. Maybe I misunderstood my booking but I was expecting a waterfront view but the room was still incredible. And yes, the service was amazing!!!! but was immensely let down by the restaurant staff

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1Thank zwest
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Zwest, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our luxuriously appointed room and our staff's exemplary service standards. I am disappointed to learn that you were let down by our restaurant staff - as a hotel,...

Montreal, Qc
Reviewed 2 May 2015

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Thank montrealjw
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Ackland
Reviewed 2 May 2015

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Thank teodya
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Goonellabah
Reviewed 1 May 2015 via mobile

Still here on night 2 of 3 as i write this review. So far nothing has been trouble and everything is at the high standard we expected. We are on the 6th floor in a suite. Beds delightful to sleep in. Room is spacious and not cramped at all. Love the little touches that go unnoticed or under appreciated by...

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Thank flemo69
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Flemo69, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you have enjoyed your stay at the hotel, and that you appreciate our spacious, luxuriously appointed room and the small touches of luxury that we offer to make all our guests feel special. It is always a pleasure to...

Mumbai (Bombay), India
Reviewed 30 April 2015

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Thank nileshshanghavi
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Brisbane, Australia
Reviewed 28 April 2015

This was our second stay at this property. We had previously tried a Luxury room with marina views and this time, the cheaper Superior Room with the city view aspect. Note there are some rooms that overlook an internal water feature, not the marina. Whilst the former had an extra sofa area, we found both rooms equally well appointed; office...

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1Thank TheQueenslander
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour TheQueenslander, Thank you very much for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our luxuriously appointed rooms and the quality of your experience at Lava Dining. Once again, thank you for your feedback. We look forward to welcoming you...

Auckland Region, New Zealand
Reviewed 26 April 2015

Stayed here for 3 nights for our honeymoon. Gorgeous suite with every amenity you could imagine and a view of the water feature. The staff were professional and friendly. On arrival in our room we were greeted with a lovely petite cake with a message of congratulations. Such a lovely touch. Every night you received a bottle of water and...

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Thank jaosh2005
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Jaosh2005, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are absolutely delighted that you decided to spend your anniversary with us, and that we succeeded in making it a Magnifique occasion. I am very glad that you appreciated our staff's exemplary service standards and the luxuriously appointed room. Once again, thank...

Rotorua, New Zealand
Reviewed 25 April 2015

We have stayed at Sofitel Auckland numerous times. The service is a bit hit and miss. We realise it is a 5 star hotel however if you do not turn up in a suit some of the staff appear to treat you like you are lost before they realise you are a guest. Confusion between the café and restaurant as...

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2Thank QPB2015
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour QPB2015, Thank you for taking the time to comment on your stay with us. I am glad you enjoy the atmosphere of the Sofitel Auckland Viaduct Harbour, as a French hotel chain we do try and encompass the French Elegance of our company with the native culture of New Zealand heritage. We pride ourselves on providing a high level...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Lava Dining
Lava Dining
Cuisines: European, New Zealand
Sabrage Bar
Sabrage Bar
Cuisines: Bar, European, Pub
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 

Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: $284 - $584 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Reservation Options:
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand
Hotel Style:
#1 Spa Hotel in Auckland
#1 Family Hotel in Auckland
#2 Luxury Hotel in Auckland
#3 Green Hotel in Auckland
#3 Romantic Hotel in Auckland
#6 Business Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Auckland Viaduct Harbour staff and other travellers.
27 questions
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Questions? Get answers from Sofitel Auckland Viaduct Harbour staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors better”
 of 5 bubbles lcksyd, 30 Nov 2016 | Read review
“Views on the interior face a canal and other apartment buildings. Room on the exterior face a more interesting harbor view.”
 of 5 bubbles travelbear14, 29 Nov 2016 | Read review
“Breakfast is has a french theme not just bacon and eggs.”
 of 5 bubbles rew2you, 28 Nov 2016 | Read review
“Most restaurants are to the left of the hotel if you are looking towards the water. The viaduct area, we made the mistake of going right.”
  • superior room queen
  • superior room queen
  • superior room queen
  • view outside hotel
 of 5 bubbles 514KennyC, 26 Nov 2016 | Read review
“No view rooms available”
 of 5 bubbles scottH725, 25 Nov 2016 | Read review
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