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The Surrey Hotel

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Traveller (38)
Room & Suite (18)
Pool & Beach (7)
Overview
  • Excellent14%
  • Very good29%
  • Average38%
  • Poor10%
  • Terrible9%
Travellers talk about
“tudor style”(4 reviews)
“indoor pool”(9 reviews)
Wifi
Free Parking
Pool
Non-Smoking Rooms
Restaurant
Room Service
Family Rooms
4 Star Hotel
All hotel details
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Reviews (194)
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Traveller rating
28
56
66
20
16
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LanguageEnglish
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28
56
66
20
16
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All reviewstudor styleindoor poolprivate courtyardauckland zooeden parkbit dateddecent hotelponsonby roadgood nights sleeptop floorfull kitchencitydeficienciessupermarketcheckincafes
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1 - 5 of 186 reviews
Reviewed 10 March 2018

I'm not sure how it was allowed but around 50+ people congregated on the hotel all Saturday night, drank in the parking lot and on balcony's and then a some stayed and partied until 7am with loud music blearing. The hotel management were seemingly incapable...More

Thank ColdP1984
Response from Denise K, General Manager at The Surrey HotelResponded 12 March 2018

I agree, it was not acceptable. This is the 1st time this has happened in this hotel in the 7 years I have been here. Please be assured we have spoken to the group organisers and the company. If you are a neighbour and I...More

Reviewed 22 February 2018 via mobile

This hotel was a disappointment for the price we paid. We did probably pay over the odds as we went to watch the cricket so might have been a busy time; however it does not justify the price we paid for the room we got....More

Thank Beth M
Reviewed 30 January 2018 via mobile

We just loved our stay at the Surrey. Extremely well appointed rooms and exceptionally clean. Friendly, helpful and knowledgeable staff. We will be coming back to stay on our next visit to Auckland. The location is fab too. Right on a handy bus route. PS:...More

Thank meganmP2359FN
Response from Denise K, General Manager at The Surrey HotelResponded 31 January 2018

Thanks for you review meganm, so please you enjoyed your stay with us and we look forward to seeing you again. Regards Denise.

Reviewed 22 January 2018

Stayed at The Surrey Hotel for 2 nights as it was close to family we were visiting. We stayed in the motel units and they were nice and tidy, not long been redecorated. Location really suited us and there was car parking out the front...More

Thank Linda W
Response from Denise K, General Manager at The Surrey HotelResponded 31 January 2018

Thanks for your review Linda W, so pleased you liked the Motel units - we also think they are pretty good, I really like the new bathrooms! Hope to see you again soon. Regards Denise

Reviewed 31 December 2017

Desperately in need of upgrade. Noisy, squeaky doors, TV's not working, friends towel rail fell off wall & shower over bath which is not good for over 60's. Food average. Small swimming pool with no handrail.More

Thank Mary K
Response from Denise K, General Manager at The Surrey HotelResponded 31 January 2018

Hi Mary thanks for your review, the towel rail is not a hand rail and unfortunately your friend obviously thought it was, thats why it fell off the wall. We do have accessible rooms with walk in showers.The swimming pool is compliant with all council...More

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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Bar/Lounge
Room Service
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Meeting Rooms
Laundry Service
Room Service
Dry Cleaning
Business Centre with Internet Access
Concierge
Self-Serve Laundry
Things to do
Pool
Restaurant
Bar/Lounge
Indoor pool
Fitness Centre with Gym / Workout Room
Heated pool
Details
Price range
US$107 - US$215 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Luxury Hotel in Auckland Central
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$107 - US$215 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Luxury Hotel in Auckland Central
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (38)
Room & Suite (18)
Pool & Beach (7)
Dining (6)
Questions & Answers
Ask a question
Stephanie F
27 July 2016|
Answer
Response from Denise K | Property representative |
Unfortunately we do not have a hotel shuttle service although there are shuttles available at the airport that will bring you to the hotel. We would recommend that you use "Super Shuttles" !
0
Votes
Room Tips
"do not choose lower floor where pool is located. rooms need refurbishment."
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"Stay at a different hotel"
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"If you stay in the motel, ask for an upper room to reduce street noise."
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"When booking remember that its motel is across the road, not onsite."
Read review
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