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Hilton Auckland

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Hilton Auckland
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2,088 Reviews from our TripAdvisor Community

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Showing 1,935: English reviews
Reviewed 13 December 2015 via mobile

We had lovely stay at this hotel Great location right in the heart of the Auckland entertainment area with great staff and service as you would expect from a Hilton . We had a little nap before going out for the evening and returned to our room to find that the bed had been remade and a bottle of water...

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Helpful?
1Thank Tony B
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Tony B Thank you for posting a review on TripAdvisor and I am delighted you enjoyed the ambience of the hotel, taking the time to relax amidst the splendour of the harbour views. The hotel certainly does boast a unique location within such close proximity to the hub of both the local entertainment areas; the Viaduct Village, Wynyard Quarter...

Melbourne, Australia
Reviewed 13 December 2015

Stayed at The Hilton Auckland on a recent weekend trip across the straight. With a combination of great airfares and a triple points offer I felt it was a great chance to check out the Hilton Auckland and to relax for a few days. This property is very well positions beside the harbour with, great views with one caveat and...

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Helpful?
Thank gefsmith
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear gefsmith Thank you for taking the time to share your feedback on TripAdvisor. It was our pleasure to welcome you to Hilton Auckland as a valued Hilton HHonors Diamond traveller. We appreciate your constructive feedback which is naturally disappointing to read. We strive to offer a quality experience for our guests and please be assured that your comments have...

Atlanta, Georgia
Reviewed 12 December 2015

Really nice hotel right on harbor. AMAZING breakfast buffet. Worth every penny and try to sit on the deck if it is nice to watch the boats. Staff was friendly. Had to pay for and valet park. Pay for wifi etc.

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Helpful?
Thank Erin M
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Erin M We are glad you enjoyed your time at Hilton Auckland relaxing amid the splendour of the Waitemata Harbour and thanks for sharing on TripAdvisor. The hotel certainly does boast a spectacular waterfront location on Princes Wharf, close being close to many of Auckland’s city delights. Having noted your feedback to clarify that complimentary Wi-Fi is available in...

Palmesrton North, New Zealand
Reviewed 9 December 2015

Wonderful Hotel with excellent location. Cruise ships can be bothersome so I would suggest you request a room that looks towards the viaduct basin as opposed to the Ferry Terminal. We awoke on Sunday morning to a monstrous cruise ship outside our room, which blocked our view and was also very noisy due to the ships announcement tannoy going off!

Review collected in partnership with Hilton Hotels & Resorts
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Thank Richard H
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Richard H Thank you for opting to write a review on TripAdvisor following your recent stay at Hilton Auckland and glad you enjoyed the location set amidst the waterfront on Waitemata Harbour. My apologies that there was a cruise ship moored beside the hotel during one day of your stay which blocked your view. We endeavour to inform our...

Wetherby, United Kingdom
Reviewed 8 December 2015

Very nice Hilton Hotel. We had a harbour view and large balcony - only downside was it was not very private and we could see our neighbours along the length of the hotel. We dined out of an evening as there is lots of choice around the harbour within a couple of minutes walk. Breakfast was ok - replenishment was...

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Helpful?
Thank Peter H
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Peter H Thank you for sharing on TripAdvisor and we are glad to read you enjoyed the hotel’s waterfront location. Your feedback is appreciated and I apologize that you were awoken by a fire alarm in the early hours of the morning. We hope we may have another opportunity to welcome you back to Hilton Auckland should you be...

Sunshine Coast, Australia
Reviewed 4 December 2015 via mobile

My partner and I stayed for three nights from the 13th of November and loved every minute of our time there. The hotel is positioned right on the harbour with views right up the harbour. A large cruise ship docked overnight which added some excitement to our stay. The restaurants are first class and compare with any 5 star in...

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Helpful?
Thank Megagrayman
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Megagrayman Thank you for posting a review on TripAdvisor following your recent stay. The team and I are delighted you both enjoyed the hotel’s vibrant surroundings alongside Auckland’s Waitemata Harbour and took the time to relax and indulge in the Hilton experience. We look forward to having you stay with us again, should future travels bring you back to...

New York, United States
Reviewed 1 December 2015

We can't thank the staff of Hilton Auckland enough for making our 3 night stay a memory to cherish. From check-in to check-out staff excelled in their roles. Everything was perfect. Loved the new interior design of the ground floor level.

Review collected in partnership with Hilton Hotels & Resorts
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2Thank Ray S
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Ray S Thank you for opting to post a review on TripAdvisor. As per my previous correspondence acknowledging the online hotel survey you completed, it was our absolute pleasure to welcome you to the hotel and ensure your stay was a memorable one. We appreciate your feedback and hope we may have another opportunity to welcome you back on...

Reviewed 1 December 2015 via mobile

The best hotel in the city from my side. Visited there with my freinds to enjoy time and that was the best i had there. Luxury services, yummy food and the awesome staff made me to love this place. Best wishes for their great future.

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1Thank Harsh S
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Harsh S Thank you for choosing Hilton Auckland on a recent visit with friends and for posting a review on TripAdvisor. I am pleased to note that you had a great stay in true Hilton style enjoying the dining experiences and ambience of the hotel. We look forward to having you stay with us again, should future travels bring...

Chicago, Illinois
Reviewed 1 December 2015

The hotel rooms are very dated and need serious investment to be made modern. Tiling and wardrobes look to be from the 90s. Despite being surrounded by water the majority of the rooms face another building. There is no executive lounge - very disappointing for a diamond member. The main bar is so-so. Very few rooms so upgrades for diamond...

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6Thank Anettleton
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Anettleton Thank you for sharing on TripAdvisor. We value your feedback as a valued Hilton HHonors Diamond traveller. Naturally, I am disappointed that you appear not to have enjoyed the ambience of the hotel or feel that you were rewarded as a Diamond traveller. We have recently completed a makeover project in the ground floor Bellini bar and lobby...

Sydney, Australia
Reviewed 30 November 2015

Rooms were large enough for a comfortable stay with free Wifi if you're a Hilton Honours member. Bar in the lobby was a good spot to be for a late drink with a group. Wasn't personally all that impressed with the fire alarm going off at 4:30am, a first for me, but hey "$#it happens" and it wouldn't stop me...

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1Thank AdamK_11
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear AdamK_11 Thank you for sharing on TripAdvisor. Having noted your review, I am delighted you enjoyed your time with us and took the opportunity to relax in Bellini and explore the delights of the city, all within a close vicinity of the hotel’s waterfront location. My sincere apologies that you were awoken up by a fire alarm in the...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Auckland sits on the iconic Princes Wharf 300 meters out into the Waitemata Harbour. Enjoy views over the city or past the harbour to the Hauraki Gulf. Take a trip from the nearby Ferry terminal or enjoy the fun at the nearby Viaduct or Britomart precincts. Whether for business or leisure, Hilton Auckland is ideally located on the vibrant Auckland waterfront. ... more   less 

Additional Information about Hilton Auckland

Address: 147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: $299 - $909 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Auckland 5*
Number of rooms: 165
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Priceline, Agoda, Hilton EMEA, Hotels.com and Jetsetter so you can book your Hilton Auckland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand
Hotel Style:
#5 Luxury Hotel in Auckland
#7 Business Hotel in Auckland
#8 Family Hotel in Auckland
#9 Romantic Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Auckland staff and other travellers.
17 questions
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San Francisco, California
9 months ago
Abu Dhabi, United Arab Emirates
over a year ago
Scotia, New York
over a year ago
5 months ago

See all questions (17)

Questions? Get answers from Hilton Auckland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“End by water”
 of 5 bubbles u2fan56, 22 Mar 2017 | Read review
“Forget harbour view rooms. Can't see harbour due to cruise ships moored directly outside”
 of 5 bubbles JacquelineN264, 20 Mar 2017 | Read review
“You can request a harbor view for more money I assume; we had a view of the neighboring bulding on the wharf.”
 of 5 bubbles D1739RDstefans, 13 Mar 2017 | Read review
“corner rooms have great space, harbor and street view both scenic”
 of 5 bubbles Retinol13, 12 Mar 2017 | Read review
“I had free wifi, but that may be because of my status. Get a room high and on the end.”
 of 5 bubbles bestiswest, 11 Mar 2017 | Read review
5 of 5