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CityLife Auckland

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CityLife Auckland
CityLife Auckland
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1,172 Reviews from our TripAdvisor Community

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Showing 1,113: English reviews
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Wellington, New Zealand
Reviewed yesterday NEW

Central location, fantastic facilities, very helpful staff all contributed to a very successful trip. The staff in particular went out of their way to assist wherever possible. Thank you for making my stay so enjoyable!

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Thank _lynley_speers
Ontario, Canada
Reviewed yesterday NEW

Beautiful hotel with wonderful, caring, professional staff. Nothing was too much trouble and staff went 'above and beyond'. I'd left my spectacles on a tour bus and a staff member tracked them down and another off-duty employee went to the bus company and picked them up for me on his way into work. What service! Our room was very good,...

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Thank Jeni2016Sept
Reviewed yesterday NEWvia mobile

Great location very central to everything. Service was excellent and excellent value when booking through qantas, will definitely stay again when in town. Only problem was restaurant was empty most of time.

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Thank Paul B
World is my oyster
Reviewed 2 days ago NEW

Whenever I can I stay at the CityLife hotel - and while I have to agree that some of the rooms are a bit 'tired', I always had very clean rooms, excellent beds and most of it great service with a winning smile from any of the staff members. Stayed this time for business, and Front Desk was very helpful...

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Thank Titch61
Mumbai
Reviewed 3 days ago NEWvia mobile

Had a great experience. Quick and friendly service, good spread of breakfast and excellent location in City Centre. After a long flight, found it very relaxing. 5 minutes walk from Sky Tower and Albert Park.

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Thank Gautam_Nayak
CAKL, Front Office Manager at CityLife Auckland, responded to this review

Thank you for choosing to stay at CityLife on your recent trip to Auckland - I am pleased to hear that you enjoyed your stay with us. The CityLife is definitely renowned for our location being top notch. We look forward to welcoming you back to CityLife Auckland again soon, Kind regards Neil Hemraj, Front Office Manager

Christchurch, New Zealand
Reviewed 4 days ago NEWvia mobile

We paid $2800 to stay in the "penthouse"for 2 nights. Upon arrival we had to pay an additional $800 to secure room service and bond? This was grossly overpriced as it was nothing more than a basic hotel room at the top of a high rise in a concrete jungle with lack lustre views of the parallel apartment block and...

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Thank sumnz
CAKL, Front Office Manager at CityLife Auckland, responded to this review

Thank you for choosing to stay at CityLife on your recent trip to Auckland – To clarify; it is common practise for hotels to request a bond when guests are paying by cash. This cash policy was explained in detail at the time of making the booking as part of our terms and conditions. The additional $800 bond paid, was...

Napier, New Zealand
Reviewed 4 days ago NEWvia mobile

I stayed at city life last weekend and was very disappointed with our two bedroom suite! It was very small with a very tired kitchen and two very tired bathrooms! It was well overpriced and I was expecting a lot more for the money. I have stayed at the heritage lots of times and expected that the rooms would be...

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Thank ddandfamily2013
CAKL, Front Office Manager at CityLife Auckland, responded to this review

Thank you - The feedback you provide helps us to understand our guests’ needs and to better deliver exceptional service, so that everyone is Someone Special staying Somewhere Special. You will be pleased to learn that we are in the process of finalising our plans for our room refurbishment with the aim of starting the works later this year. Kind...

Clarendon, Australia
Reviewed 4 days ago NEW

We stayed 2 nights after a cruise from Melbourne. The rooms are a little tired. There's no wow factor. There is room service but no mini bar (well there is but it's empty, not even a bottle of water). We also ended up with 2 x singles not sure how or why, I booked a 'superior' room

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Thank Telelynx
CAKL, Front Office Manager at CityLife Auckland, responded to this review

Thank you - The feedback you provide helps us to understand our guests’ needs and to better deliver exceptional service, so that everyone is Someone Special staying Somewhere Special. We do not provide any mini bars in the rooms however items are available for purchase via the Zest Restaurant. You will be pleased to learn that we are in the...

Reviewed 6 days ago NEW

We stayed for one night in an executive suite. The positives: fantastic central location, well priced compared to other hotels, comfortable setting and very kind, polite staff. Just a couple of small points of feedback - the decor was a bit bland, the WiFi didn't work properly even after showing the staff and them saying it was fixed, and (really...

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Thank Ezra B
CAKL, Front Office Manager at CityLife Auckland, responded to this review

We certainly strive to achieve excellence in every aspect of our business and it is really only with feedback from guests such as you that we can improve and maintain the high standards in which we pride ourselves. Kind Regards, Neil Hemraj, Front Office Manager

Dunedin, New Zealand
Reviewed 6 days ago NEWvia mobile

My wife, young child and I stayed at the CityLife about two weeks ago. We phoned ahead to request a cot for the little one which was provided and was great. The kitchenette was also well-stocked with cutlery, cookware and appliances but nothing like salt or basic condiments. Coffee and tea were also available. Unfortunately, the conveniences were not able...

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Helpful?
Thank wroddick
CAKL, Front Office Manager at CityLife Auckland, responded to this review

Thank you for choosing to stay at CityLife on your recent trip to Auckland. Clearly what you encountered in the room is unacceptable and well below our usual high standards, I have followed this up with our Housekeeping team and am confident it was an isolated incident. It is always our aim to ensure guests enjoy professional service and their...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Modern spacious high-rise - In the heart of Auckland. ... more   less 

Additional Information about CityLife Auckland

Address: 171 Queen St | P.O. Box 105-326, Auckland 1143, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: $197 - $491 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — CityLife Auckland 4.5*
Number of rooms: 221
Reservation Options:
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Also Known As:
Citylife Auckland Hotel Auckland Central
Citylife Hotel Auckland
Auckland Citylife Hotel
CityLife Auckland New Zealand
Hotel Style:
#2 Family Hotel in Auckland
#3 Business Hotel in Auckland
#4 Spa Hotel in Auckland
#7 Luxury Hotel in Auckland
#10 Romantic Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from CityLife Auckland staff and other travellers.
35 questions
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Questions? Get answers from CityLife Auckland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a suite, so spacious and everything you could need. Some have a bath!”
 of 5 bubbles sharonbX3567SC, 16 Mar 2017 | Read review
“Exceptional service, clean, centrally located”
 of 5 bubbles brentr435, 13 Mar 2017 | Read review
“We chose Executive suite for the room as it allowed us to have more room.”
 of 5 bubbles potterp183, 12 Mar 2017 | Read review
“Go for a high room if you want a view.”
 of 5 bubbles RedJen2014, 7 Mar 2017 | Read review
“Room was quiet and clean”
 of 5 bubbles bobrose2017, 6 Mar 2017 | Read review
5 of 5