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The Sebel Quay West Auckland

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The Sebel Quay West Auckland
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560 Reviews from our TripAdvisor Community

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Showing 525: English reviews
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Reviewed 3 days ago NEWvia mobile

Excellent location in central Auckland. Very clean , helpful and knowledgeable staff. Easy walking distance to harbour and transport links. Stayed 4 nights. Comfortable bed. Laundry and kitchen included in apartment

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Thank Michael H
Cambridge, United Kingdom
Reviewed 2 weeks ago

Super position to be able to enjoy Auckland and the bay with good connections. Rooms spacious and comfortable. Only slight minus was single glazing and subsequent noise of Saturday night in Auckland until the small hours.

Review collected in partnership with Accorhotels.com
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Thank jane20202017
Warrington, United Kingdom
Reviewed 3 weeks ago

Great apartment with fabulous views over the harbour and very good facilities. Other reviews on tripadvisor say furnishings are tired. And some of them are. However, I looked at several hotels and concluded the room size and amenities more than made up for a little bit of wear and tear. The pool was good, the staff were very friendly and...

Review collected in partnership with Accorhotels.com
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Thank bandr2016
KeshOM1, Operations Manager at The Sebel Quay West Auckland, responded to this review

Dear bandr2016 We really appreciate your constructive feedback regarding your recent stay with us. I agree that some of the furnishings do require our attention and we are currently reviewing the replacement process for these. I am sorry that the mattress did not provide you with a comfortable sleep. We are looking into this issue to resolve. Auckland City's Railway...

Cypress, Texas
Reviewed 3 weeks ago

As we flew in from the US we arrived at 8 AM too early to check in but the hotel accommodated us by keeping our luggage till we could check in later. We rented a two bedroom apartment which was very nice and our view of the harbor was amazing. They did not have enough outdoor furniture for all four...

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Thank Carolyn M
KeshOM1, Operations Manager at The Sebel Quay West Auckland, responded to this review

Dear Carolyn M We appreciate your wonderful review of our hotel and are delighted that you had a lovely stay. Thank you for choosing to stay with us. Kind regards Kesh Nand

New Zealand
Reviewed 4 weeks ago

The Sebel Quay West is lovely, the room was divine and the view was great.situated in the heart of Auckland city and close to the harbour. I'm going back.the staff were very friendly too.the only gripe we had was ,we booked the fifty dollar breakfast package but it only cost $35 and we were told we still had to pay...

Review collected in partnership with Accorhotels.com
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Thank MRP722
KeshOM1, Operations Manager at The Sebel Quay West Auckland, responded to this review

Dear MRP722 Thank you for your feedback regarding your recent stay with us. We are pleased that you had a lovely stay. I am sorry to hear about your breakfast experience and would like to apologise. I would appreciate if you could email me on h8759-om@accor.com advising of your room number or booking details for me to further investigate into...

Greater London, United Kingdom
Reviewed 4 weeks ago

We flew (4 from London & 1 from Hawaii) to New Zealand over the Christmas period to visit family. After a VERY long flight, I was looking for comfort and a bit of room as we would wake a different times. My cousin recommended the Sebel Quay and we could not have been happier. We rented a two bedroom apartment...

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Thank Perfectly_Sorted
KeshOM1, Operations Manager at The Sebel Quay West Auckland, responded to this review

Dear Emma D I am delighted to read your review of our hotel. Its great to know that you all had an awesome experience. Thank you for staying with us. Kind regards Kesh Nand Operations Manager

Canada
Reviewed 14 February 2017

We stayed here 3 nights. This is a good location if you'd like to wander around viaduct harbour as its just down the block. There is construction ongoing - heard they're building some kind of transportation line. Anyway we were on left side of hotel right above construction and we like to sleep in and the noise NEVER woke us...

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Helpful?
Thank Giza-rose
KeshOM1, Operations Manager at The Sebel Quay West Auckland, responded to this review

Dear Giza-rose Thank you for your detailed feedback regarding your recent stay with us. Its great to know that you enjoyed the hotel and is facilities. We have noted your comments with regard to toilet tissue and wish to advise that we do supply superior quality and double ply. This will be followed up with the housekeeping team to ensure...

Reviewed 12 February 2017 via mobile

Awesome hotel With a very clean and spacious room , great location and amazing pool however staff do need to be slightly more friendly to younger customers (20-25)and not assume all of us are going to ruin hotel rooms. Apart from that great hotel and would definitely use again :)

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Thank jacintarosew
KeshOM1, Operations Manager at The Sebel Quay West Auckland, responded to this review

Dear jacintarosew We appreciate your comments regarding your recent stay with us. Its great to hear that you enjoyed the hotel and its facilities. I am sorry to hear that you found the staff not friendly. We value and respect every guest equally regardless of age. This will surely be followed with the team. We thank you again for your...

Nelson, New Zealand
Reviewed 9 February 2017

Beautiful view of Auckland City and the Harbour (depending on which side of the hotel you're on), large spacious rooms - we had a 3 bedroom apartment, with large lounge and well appointed kitchen... The staff were very helpful. There are major road works going on outside - we couldn't hear any of the work... Initially it was tricky finding...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Andrew S
KeshOM1, Operations Manager at The Sebel Quay West Auckland, responded to this review

Dear Andrew S We appreciate your wonderful review of our hotel and are thrilled that you all had an outstanding experience. Thank you again for your feedback and we look forward to welcoming you back. Kind regards Kesh Nand Operations Manager

Reviewed 9 February 2017

The spacious 1-bedroom apartment met our needs well. It was great to have the balcony with table and chairs as well as the washer and dryer. The location is convenient to the waterfront as well as downtown. However, access was affected by the transit construction that was going on.

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Helpful?
Thank 65BRG
KeshOM1, Operations Manager at The Sebel Quay West Auckland, responded to this review

Dear 65BRG We appreciate you sharing your experience on Trip Advisor of your recent stay and are glad you had a good experience. Thank you for choosing to stay with us. Kind regards Kesh Nand Operations Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Room Service
  • Laundry Service
  • Conference Facilities
  • Babysitting

Additional Information about The Sebel Quay West Auckland

Address: 8 Albert Street, Auckland 1010, New Zealand (Formerly Quay West Suites Auckland)
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: $220 - $582 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Sebel Quay West Auckland 4.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Quay West Suites Auckland Hotel Auckland Central
Quay West Hotel Auckland
Quay West Auckland
The Sebel Quay West Auckland New Zealand
Hotel Style:
#16 Romantic Hotel in Auckland
#17 Family Hotel in Auckland
#18 Luxury Hotel in Auckland
#19 Business Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from The Sebel Quay West Auckland staff and other travellers.
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Questions? Get answers from The Sebel Quay West Auckland staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely get a higher floor room for view & quieter.”
 of 5 bubbles L3866YNcarolynm, 26 Feb 2017 | Read review
“Ask for a higher floor”
 of 5 bubbles Perfectly_Sorted, 17 Feb 2017 | Read review
“Go higher for the best view.”
 of 5 bubbles OB-Traveller, 30 Jan 2017 | Read review
“Go higher there is a lot of wharf and construction happening in Auckland.”
 of 5 bubbles caasiBrisbane, 16 Jan 2017 | Read review
“Don't get the one-bedroom apartment for four people”
 of 5 bubbles JBinBelmontMA, 8 Jan 2017 | Read review
5 of 5