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The Sebel Quay West Auckland

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The Sebel Quay West Auckland
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529 Reviews from our TripAdvisor Community

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There are newer reviews for The Sebel Quay West Auckland
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Showing 499: English reviews
Perth, Australia
Reviewed 2 April 2014

Situated conveniently for ferries and lots of restaurants and bars. Decent rooms. Friendly and helpful check in staff. Cafe on first floor was dead but lots of options nearby. Pool and hot tub were nice.

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Helpful?
Thank Stephen T
ShaneE174, General Manager at The Sebel Quay West Auckland, responded to this review

Dear Stephen T Thank you for your recent comments on Tripadvisor. With the hotel situated in a fantastic location the options for restaurants and cafe’s is endless. Kind regards Shane Edwards General Manager

Vancouver
Reviewed 31 March 2014

We stayed here for one night on March 24, 2014 passing through Auckland. Excellent one bedroom suite. Spacious, with all the amenities you'd need: stove, fridge, dishwasher, laundry (washer/dryer) etc. Comfortable bed, great balcony and well located downtown- walking distance to transportation, sites, shops & restaurants. The staff was very friendly and helpful. We were just ending a five week...

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Helpful?
1Thank Jack025
ShaneE174, General Manager at The Sebel Quay West Auckland, responded to this review

Dear Jack025, It always gives me pleasure to hear what our guests have to say about our hotel. Thank you for taking the time to provide us with feedback. Kind regards, Shane Edwards General Manager

NZ
Reviewed 27 March 2014

Really enjoyed the Quay West. Was in short walking distance to the viaduct, wynyard quarter, ferries, britomart and shops so great place to be . The accommodation was well priced and the pool and spa were great and never too busy. The fittings are a bit dated but all was comfy and clean. Would definately stay again and recommend to...

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Helpful?
Thank MagFamily
ShaneE174, General Manager at The Sebel Quay West Auckland, responded to this review

Dear MagFamily, Thank you for your recommendation we really appreciate it. We look forward to welcoming you back to Quay West. Kind regards Shane Edwards General Manager

Auckland Central, New Zealand
Reviewed 27 March 2014

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Helpful?
Thank ChristineWalker1978
ShaneE174, General Manager at The Sebel Quay West Auckland, responded to this review

Auckland, New Zealand
Reviewed 26 March 2014

Booked to stay here for one night to celebrate our wedding anniversary. On arrival our room had a terrible smell and when we complained a staff member came with air freshener which made no difference. We were then moved to another room which was not clean and had stained bedding. To top it all off our credit card was charged...

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1Thank Annie L
ShaneE174, General Manager at The Sebel Quay West Auckland, responded to this review

Dear Annie lane, Thank you for your recent comments on Tripadvisor. I am sorry that we were unable to meet your expectations on this occasion. I have passed your comments on to our Executive Housekeeper to review with her team as we receive many great comments regarding cleanliness. With regards to charging your credit card twice; the second pending amount...

Cordeaux Heights Australia
Reviewed 23 March 2014

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Thank Carol S
ShaneE174, General Manager at The Sebel Quay West Auckland, responded to this review

Ballarat, Australia
Reviewed 16 March 2014

Our suite on the fifth floor was very spacious and comfortable. The traffic was a bit noisy in the morning and afternnon peak so would recommend staying on a higher floor. One disappointing aspect was that there was no free wi-fi in the room. Free wi-fi was only available in the foyer by asking for a password at reception. I...

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Helpful?
Thank Barry R
ShaneE174, General Manager at The Sebel Quay West Auckland, responded to this review

Dear Barry R, Sorry for the delay in getting back to you. Thank you for comments we appreciate your feedback. With regards to internet we are currently working through offering a more guest friendly option. Kind regards, Shane Edwards General Manager

Melbourne, australia
Reviewed 11 March 2014

Great option over a stuffy hotel room especially if you are staying for a week. Rooms are big with kitchenette and laundry. Everything was comfortable and clean. They make you pay for parking $26 per day, which is in a secure area accessible from the lifts. This seems to be a common thing though. We booked this place as we...

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Helpful?
Thank abundy
ShaneE174, General Manager at The Sebel Quay West Auckland, responded to this review

Hi abundy, Thank you for your recent feedback. I am glad we were able to sort things out during your stay thank you for letting us know. We look forward to welcoming you back. Kind regards Shane Edwards General Manager

New Zealand
Reviewed 9 March 2014

We stayed at the Quay West Suites where we had a one bedroom suite that overlooked part of the Viaduct and part of the harbour. The suite had everything you would need for a long stay, washing machine and dryer, separate lounge/kitchen and bedroom. The location is perfect, just a short block back from Queen Street and Britomart and the...

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1Thank karenjnz
ShaneE174, General Manager at The Sebel Quay West Auckland, responded to this review

Hi karenjnz, Thank you for providing your comments about your recent stay, it gives us great pleasure to hear of that you enjoyed your stay. Kind regards Shane Edwards General Manager

Auckland Region, New Zealand
Reviewed 8 March 2014

This hotel is like a home away from home. Very welcoming and friendly staff - Misha on the front desk is always helpful, nothing is too much to ask. Spacious rooms and very comfortable. I will be back.

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Helpful?
Thank localtraveller868
ShaneE174, General Manager at The Sebel Quay West Auckland, responded to this review

Hi localtraveller868, Great to see locals stay at Quay West and provide feedback, your comments regarding Misha is much appreciated. Kind regards Shane Edwards General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
  • Babysitting

Additional Information about The Sebel Quay West Auckland

Address: 8 Albert Street, Auckland 1010, New Zealand (Formerly Quay West Suites Auckland)
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: $272 - $460 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Sebel Quay West Auckland 4.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Quay West Suites Auckland Hotel Auckland Central
Quay West Hotel Auckland
Quay West Auckland
The Sebel Quay West Auckland New Zealand
Hotel Style:
#16 Romantic Hotel in Auckland
#17 Family Hotel in Auckland
#19 Business Hotel in Auckland
#19 Luxury Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from The Sebel Quay West Auckland staff and other travellers.
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Questions? Get answers from The Sebel Quay West Auckland staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Balcony views overlooking the harbour are just incredible!”
 of 5 bubbles KRS_blueflier, 28 Oct 2016 | Read review
“Ask for harbour views. No in-room movies as stated on the website. Auckland CBD is undergoing massive works so ask for a quite room.”
 of 5 bubbles Lysenko, 27 Sep 2016 | Read review
“Room 2401 had great views of the harbour and sunset”
 of 5 bubbles SimBuc, 10 Sep 2016 | Read review
“i would say every room would be great”
 of 5 bubbles DD-RULZZ, 28 Aug 2016 | Read review
“Ask for a room facing the harbour.”
 of 5 bubbles DaddyBlogger1, 17 Jul 2016 | Read review
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