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SKYCITY Grand Hotel

Travellers' Choice award winner
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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SKYCITY Grand Hotel
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2,427 Reviews from our TripAdvisor Community

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Showing 2,254: English reviews
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Whangarei, New Zealand
Reviewed 1 week ago

Stayed at this hotel for 2 nights for business and loved it. One of the best in Auckland that I have stayed in. The bed was great, bathroom lovely, and all the TV channels worked. It was also the one of the best stocked mini bars I have seen although I do not usually use these. Would recommend to anyone...

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Helpful?
Thank Chris5072013
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Chris5072013 Thank you for reviewing The Grand Hotel. It was lovely to read your compliments which I look forward to passing onto the team. Our beds which are exclusive to SKYCITY receive great reviews and can be purchased from us directly and our minibar has something for everyone! Thank you again for your comments and we hope to welcome...

Wigan, United Kingdom
Reviewed 1 week ago via mobile

Enjoyed the service, room service was good and the area the hotel was located was good to get out and have a look around Auckland Room was tidy and clean, and nice view as promised over looking city and water front views Thank you

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Helpful?
1Thank CJTM45
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear CJTM45 Thank you for commenting on your stay at The Grand Hotel. I am pleased that you had an enjoyable stay and we hope to be able to welcome you back again in the future. Kind Regards Alison Borland Guest Relations Executive alison.borland@skycity.co.nz

Reviewed 1 week ago via mobile

We just had the most amazing time here! The staff, attention to detail and entire experience was second to none. Superb hotel, facilities and staff - all the staff we dealt with were incredible at their job and made every effort to make you feel welcome and important, whilst ensuring your needs and wants were met. Couldn't recommend this hotel...

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Helpful?
Thank Saffron C
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Saffron C What a pleasure to read your review. I am delighted you enjoyed your stay with us and we hope to welcome you back again soon! Kind Regards Alison Borland Guest Relations Executive alison.borland@skycity.co.nz

Auckland
Reviewed 1 week ago

We were here again for the night, we love it here, early check in not a problem, room lovely. Out for lunch then off to casino for the evening. A nice treat out for Mothers day. Only bummer was not really the hotels fault but we had a very loud group of people in our neighbouring room/s who came back...

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Helpful?
Thank truebluekiwis
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear truebluekiwis How lovely to have you back staying with us. I am sorry to hear that you were disturbed by other guests. We do have a strict no party policy and encourage our guests to let us know if they are being disturbed. We also monitor our floors throughout the night and sorry we missed this. We look forward...

New Plymouth, New Zealand
Reviewed 1 week ago

I can highly recommend this hotel Pros - very central location close to inner city attractions - well appointed rooms - a good gym and pool (indoor lap pool) - sauna - comfortable beds - quiet - in room coffee machine Cons - the shower door does not prevent water pooling across the bathroom floor - like most large hotels...

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Helpful?
Thank Julian S
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Julian S Thank you for commenting on your stay. I am pleased you enjoyed your stay and let me take this chance to apologise about the shower and the internet service. We continuously upgrade our service to keep up to date and I will pass your comments onto our IT team. We hope to welcome you back soon. Kind...

Reviewed 1 week ago via mobile

The Grand is a lovely place to stay. Lots of lovely features like an in room coffee machine, rain shower and bath. Conveniently located with lots of choice for dining nearby. Love the new find your car feature for the carpark. Great coffee at Gusto downstairs. Delicious smelling candles at reception, yummy macaroons when checking in and Sunday paper delivered...

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Helpful?
1Thank Bronz8
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Bronz8 Thank you for reviewing your most recent visit to The Grand Hotel. At SKYCITY we work hard to recognise what our guests appreciate when staying with us and I am delighted you enjoyed your stay. We hope to welcome you back soon! Kind Regards Alison Borland Guest Relations Executive alison.borland@skycity.co.nz

Sydney, Australia
Reviewed 1 week ago

Firstly, the good stuff: Checkin was really simple and pleasant, lovely staff throughout actually, and straight to my room. My room was well appointed and spacious - beautiful big window but looked out across an industrial type roof top - was very ugly and with such a massive window there was no escape. I had room service three times -...

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Helpful?
Thank IamPrincessSparkles
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear IamPrincessSparkles Thank you for taking the time to review your stay with us at The Grand Hotel. Whilst your check in was seamless, our staff looked after you and you liked our rooms, I was sorry to read about your other experiences. Can you please contact me so that our In Room Dining Team can look into your feedback...

Sydney, Australia
Reviewed 1 week ago via mobile

Stayed for 2 nights at SKYCITY Grand Hotel. The location of this hotel is perfectly positioned in the heart of the city and across from the Sky Tower and Casino. Great restaurants at your doorstep to choose from and a short walk to the shopping district. Only downside was the homeless beggars located on the corner that were openly smoking...

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Helpful?
Thank LookseeJo
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear LookseeJo Thank you for your review, I am pleased you enjoyed your stay. Unfortunately the homeless situation not something we can control however we are constantly reviewing this with other parties. Thank you again and we hope to welcome you back soon. Kind Regards Alison Borland Guest Relations Executive alison.borland@skycity.co.nz

Spotsylvania, Virginia
Reviewed 2 weeks ago

This place is awesome and right in heart of the city. Located across the street from the casino and connected by a sky bridge. A few walkable blocks from the harbor and other transportation. Tastefully decorated and the smiling and friendly staff, very clean and top notch

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Helpful?
Thank KGiggles431
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear KGiggles431 Thank you for your review, it will be my pleasure to share your comments and we look forward to your next stay. Kind Regards Alison Borland Guest Relations Executive alison.borland@skycity.co.nz

Helotes, Texas
Reviewed 2 weeks ago

We flew into Auckland and had only one night in the city and stayed at the Skycity Grand. Driving to the hotel from the airport is not a bad drive and the hotel is easy to find. The doorman was so friendly and welcoming. Our flight from the states arrived in Auckland at 6AM and we were not sure if...

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Helpful?
Thank 97rened
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear 97rened Many thanks for commenting on your stay at The Grand Hotel. I am pleased you enjoyed your time with us and I look forward to passing your feedback onto the team. I am sorry to hear about the smell from a close by restaurant. Our team are currently addressing this and thank you for bringing this to our...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary. ... more   less 

Additional Information about SKYCITY Grand Hotel

Address: 90 Federal St, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: $209 - $479 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — SKYCITY Grand Hotel 5*
Number of rooms: 312
Reservation Options:
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Also Known As:
Sky City Hotel
Skycity Grand Auckland
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland, New Zealand
Hotel Style:
#1 Green Hotel in Auckland
#1 Business Hotel in Auckland
#2 Spa Hotel in Auckland
#3 Luxury Hotel in Auckland
#3 Romantic Hotel in Auckland
#5 Family Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from SKYCITY Grand Hotel staff and other travellers.
34 questions
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Hoffman Estates, Illinois
1 month ago
malaysia
5 days ago
Allen, Texas
Auckland, Auckland, New Zealand

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Questions? Get answers from SKYCITY Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay somewhere else, plenty of Airbnbs around the area.”
IamPrincessSparkles, 13 May 2017 | Read review
“Choose upper floors if you prefer quiet”
KGiggles431, 8 May 2017 | Read review
“Rooms on upper floors have better views”
aucklandsam1, 4 May 2017 | Read review
“noisy from vehicle traffic below”
C9478SMchristinem, 3 May 2017 | Read review
“Ppreferable room at the front with a decent view”
deaneej, 26 Apr 2017 | Read review
5 of 5
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US$141* /night
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Prices are for 1 room, 2 adults
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