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The Sebel Auckland Viaduct Harbour

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#17 of 68 Hotels in Auckland
Certificate of Excellence
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The Sebel Auckland Viaduct Harbour
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971 Reviews from our TripAdvisor Community

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Showing 926: English reviews
Sydney, Australia
Reviewed yesterday NEW

I stayed in this hotel for business, and I won't stay again. The room had no character, i couldn't work out how to turn kitchen lights on, no milk to make tea or coffee, no leaflet on charges or features (eg cost of minibar items, wifi, etc). The bathroom was grungy, and probably no extractor as the steam took ages...

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Helpful?
Thank Stephen H
Sydney, Australia
Reviewed 2 days ago NEW

Located on the West side of Customs Street. Good location with great restaurants around the area. Cabs float around the area quite frequently. Nice that dining at some restaurants close by could be charged to the room. Will definitely stay there again if the rates are within budget.

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Thank May T
Luxembourg City, Luxembourg
Reviewed 5 days ago NEW

We stayed here 2 nights. The position at the waterfront was the only positive aspect. The room was small, with old fornitures and without a balcony... and the view was over a parking! Paying about 400$ per night... we were expecting something different! The staff at the check in - check out was kind, but during the evening I've got...

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1Thank cat_cat_82
Brisbane, Australia
Reviewed 1 week ago via mobile

We stayed in a superior one bedroom harbour view room with a fantastic view of the harbour. This hotel is right in the heart of the viaduct harbour with easy access to the Wynyard quarter and plenty of restaurants . The reception staff were friendly and helpful with all our requests and the apartment was clean and serviced daily. All...

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Helpful?
Thank WaWa1963
Kesh N, Operations Manager at The Sebel Auckland Viaduct Harbour, responded to this review

Dear WaWa1963 We appreciate your wonderful review of our hotel and are delighted that you had a great experience. Thank you for choosing to stay with us. Kind regards Kesh

New Zealand
Reviewed 1 week ago via mobile

We have stayed at Sebel for over 10 years on visits to Auckland. This time we were very disappointed. Our room was $460 for one night. It was small with a view over roofs and construction sites. There was a tiny balcony off the bedroom with no outdoor furniture and you couldn't even fit a chair out there. When we...

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1Thank orfer
Kesh N, Operations Manager at The Sebel Auckland Viaduct Harbour, responded to this review

Dear orfer Thank you for taking the time to provide feedback regarding your recent stay with us. We thank you for your continued loyalty and visits to our hotel for the last 10 years. I do apologise that the room booked on this occasion was not to your satisfaction. As I am unable to identify your booking from this feedback,...

Hong Kong, China
Reviewed 1 week ago

Hotel location is excellent at the waterfront. The One bed room suite is comfortable and clean. Very good kitchen with waher/dryer facility. Only slight draw back is that the suite is on first floor with flyover outside the living room. Reception staff very helpful and we are plesed with their hospitality.

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Thank kchwu
Kesh N, Operations Manager at The Sebel Auckland Viaduct Harbour, responded to this review

Dear kchwu We appreciate your feedback regarding your recent stay with us and are delighted that you had a great experience enjoying the location, room and the helpful service from the staff. Thank you again for your valuable feedback and we hope to welcome you back in future. Kind regards Kesh

Melbourne, Australia
Reviewed 1 week ago

The hotel has no bar, due undoubtedly to the abundance of restaurants in close proximity, and also no restaurant for breakfast for the same reason. I actually wandered down to the Coffee Club on Customs St each morning for a great breakfast. Was told on arrival that I was entitled to a free drink, asked for a mineral water which...

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Thank ps257340
Kesh N, Operations Manager at The Sebel Auckland Viaduct Harbour, responded to this review

Dear ps257340 We appreciate you taking the time to provide feedback regarding your recent stay with us. I am sorry to hear that your welcome drink was not delivered to your room and I wish to sincerely apologise. Please rest assured that the team has been followed up with to ensure we are consistent with our services and delivering our...

Los Angeles, California
Reviewed 1 week ago via mobile

The rooms were very nice and clean. A little pricey, but seems consistent with the rest of the area. Good location, close to the harbour. Have to pay for internet access, but you can get free wifi in the bar downstairs.

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Thank Chabsworhington
Kesh N, Operations Manager at The Sebel Auckland Viaduct Harbour, responded to this review

Dear Chabsworhington Thank you for your feedback regarding your recent stay with us. Its great to hear that you liked our hotel and enjoyed the clean accommodation and the location. Our Le Club members do not have to pay for internet. Thank you again for sharing your experience and choosing to stay with us. Kind regards Kesh

Nelson, New Zealand
Reviewed 1 week ago

Lovely large room, we had a great view towards the Sky Tower, Next time I'll pay a little more and get the Viaduct harbour view. Bathroom and amenities were lovely. Best of all was the location, so central, great for walking around Central Auckland and so many great restaurants. Friendly helpful staff.

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Helpful?
Thank Friiskiwi
Kesh N, Operations Manager at The Sebel Auckland Viaduct Harbour, responded to this review

Dear Friiskiwi Thank you for your great review of our hotel. We are delighted to hear that you had a great stay and enjoyed the location, amenities and the friendly service. The team will be delighted to hear your feedback as they work hard to provide an outstanding experience to every guest. I would surely recommend to book and experience...

Seward, Alaska
Reviewed 1 week ago

Enjoyed the location very much, check in and out was smooth. Property could be updated a bit. The throw at the end of the bed had worn spots on it. The refrigerator door would not stay closed, blocked it with a suit case.

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Helpful?
Thank mt99664
Kesh N, Operations Manager at The Sebel Auckland Viaduct Harbour, responded to this review

Dear mt99664 Thank you for taking the time to provide feedback regarding your recent stay with The Sebel Auckland Viaduct Harbour. We are glad you had a great stay. We have noted down with regard to the throw on the bed and will ensure this is looked into. I'm sorry that the refrigerator door did not close. As I do...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting

Additional Information about The Sebel Auckland Viaduct Harbour

Address: 85 - 89 Customs Street West | Viaduct Harbor, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: $225 - $443 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Sebel Auckland Viaduct Harbour 4.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Sebel Suites Auckland Hotel Auckland Central
Sebel Hotel Auckland
Auckland Sebel Hotel
Auckland Sebel Suites
The Sebel Auckland Viaduct Harbour New Zealand
Hotel Style:
#16 Luxury Hotel in Auckland
#16 Business Hotel in Auckland
#18 Romantic Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from The Sebel Auckland Viaduct Harbour staff and other travellers.
16 questions
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Questions? Get answers from The Sebel Auckland Viaduct Harbour staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Feels like rooms are overlooked by other wing”
 of 5 bubbles StephenH429, 8 Dec 2016 | Read review
“Keep in mind that he waterfront facing rooms are going to be noisy on summer weekends.”
 of 5 bubbles kdu-917, 21 Nov 2016 | Read review
“Book another hotel”
 of 5 bubbles Akire066, 20 Nov 2016 | Read review
“We stayed on the 3rd floor facing the marina/courtyard - fairly noisy”
 of 5 bubbles lmcs1104, 20 Nov 2016 | Read review
“517 & 1Q are the best rooms with pelicanstay.”
 of 5 bubbles , 15 Nov 2016 | Read review
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