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Mercure Auckland

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Mercure Auckland
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2,530 Reviews from our TripAdvisor Community

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Showing 2,294: English reviews
Scarborough
Reviewed 4 days ago NEWvia mobile

Have worked at a Mercure years ago and stayed at many of the Accor group hotels, would have to say the rooms at Mercure Auckland were 5 star. Has been renovated and they have done extremely well. The only gripe/s I had was during breakfast, it was not busy at all and a couple of the buffet dishes were empty,...

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Helpful?
Thank Ben N
Lower Hutt, New Zealand
Reviewed 5 days ago NEW

We stay here every time we visit Auckland as it is located in city centre at the bottom of Queen Street. As usual everything was first class. The only downside was we were only able to stay three nights!

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Thank Barclayman
Nelson, New Zealand
Reviewed 1 week ago NEW

Pointles having a room on custom st as noise from the road below(and we were on the 6th floor)meant two sleepless nights.The double glazing is totally inadequate for noise prevention. Breakfast was also very poor with items not being replaced when empty.

Review collected in partnership with Mercure Hotels
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Thank 340tonye
Idaho Falls, Idaho
Reviewed 1 week ago

The Mercure Auckland was an excellent choice. The hotel was very well situated for seeing Auckland and easily accessible from the airport via the Skybus. Our room (610) had great windows providing an abundance of natural light. There were two universal outlets, a USB port, etc. The shower had the best shower head I have used anywhere. I only wish...

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Thank cbg52
Markham, Canada
Reviewed 1 week ago

I was here 2 years ago. The place has been completely renovated. My room was brand new. The location is still as good as ever. 5 minutes from the harbour. The staff continued to be helpful and courteous. The view from the restaurant is stunning!

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Thank HarveySenior
Reviewed 1 week ago

The hotel is located near the port and ferry terminal which was excellent for a quick trip over to Devonport. My room was clean, bright, and well-appointed. I loved the plush carpet!! I appreciated the modern styling and the integrated power and USB charging station at the desk. All-in-all, an excellent visit and I recommend the hotel highly!

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Helpful?
Thank Klsunny
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear Klsunny, Thank you for taking the time to post a review, it is very pleasing to hear that you enjoyed the hotel and room. We hope to welcome you back again in the near future. Kind Regards Zac Lumsden General Manager

Cambridge
Reviewed 1 week ago

Refurbished hotel have stayed before it was. Were not told on booking that work was on going. stayed on 10th floor woken at 7.15 with drilling and tapping every morning. No apologies or warning from receptionist. Had free wi fi only for an hour in reception a day, I used 10 minutes and returning in evening to find I could...

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Helpful?
Thank Elizabeth S
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear Elizabeth S Thank you for you post, it is disappointing to hear that the team did not sort out your WIFI correctly once you became a loyalty member. This should be seamless process. Again thank you for your review, and we hope to see you again in the near future Kind Regards Zac Lumsden

Tauranga, New Zealand
Reviewed 1 week ago

We stayed on the second floor, front. Honestly, I found it noisy, had trouble sleeping; sometimes it was shouting, people laughing on the street, or the buses arriving ..., but the room itself surprised our expectations, since when we usually stay in Mercury the rooms are very small and this one, although noisy, was perfect.

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Thank pmg2013
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear pmg2013, Thank you for your review, disappointing to hear that you found the city noisy. The hotel is located beside the transport station and we unfortunately cannot control vehicle noise on the main street nor people walking to and from work. Glad to hear that you enjoyed the larger sized room and we hope to see you again in...

Auckland, New Zealand
Reviewed 1 week ago

Our family attended the Cricket at Eden Park and stayed at the Mercure Hotel because of it's affordability & location to public transport. It is super close to britomart which made it the perfect choice for our family stay. The Superior Room was spacious and modern.

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Thank tasha_moynahan
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear tasha_moynahan, Thank you for your kind words regarding the hotel, I hope that the outcome of the cricket was favourable. We hope to see you again in the near future. Kind Regards, Zac Lumsden

Newcastle, Australia
Reviewed 2 weeks ago

We stayed 3 nights checking in about midnight Saturday. Unfortunately we were on the 10th floor and were awoken by tap, tap sounds. Did not think much of this until the next day when I discovered the floor above was being renovated. Was told by staff it was just carpet laying ha ha. They were using kanga! hammers. An afternoon...

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Helpful?
Thank johndiob
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear johndiob, Sorry to hear about your early disturbance in the hotel, the contractors that where involved in this have been spoken to as they were not required to be onsite on this morning. Again I do apologise for this disturbance and we hope that you will use the hotel again in the near future. Kind Regards Zac Lumsden

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Vue Restaurant
Vue Restaurant
Cuisines: European, New Zealand, International
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Overlooking the picturesque Waitemata Harbour in the heart of Auckland city and located adjacent to Britomart transport centre, the hotel is an easy walk to the waterfront and the best shopping, restaurant and nightlife districts in Auckland. Mercure Hotel Auckland has conference facilities for up to 300 delegates, the Vertigo Restaurant and Bar located on the top floor offering magnificent views of the city and harbour as well as a gym and valet parking. All rooms come with broadband Internet access. ... more   less 

Additional Information about Mercure Auckland

Address: 8 Customs Street, Auckland 1001, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: $180 - $512 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Auckland 4*
Number of rooms: 189
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com, Orbitz, Agoda and ACCOR so you can book your Mercure Auckland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Auckland Hotel Auckland Central
Accor Hotel Auckland
Mercure Auckland New Zealand
Hotel Style:
#26 Luxury Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Auckland staff and other travellers.
10 questions
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London, United Kingdom
over a year ago
Taumarunui, New Zealand
3 months ago

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Questions? Get answers from Mercure Auckland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“newly refubbished rooms on the 10th floor”
 of 5 bubbles Barclayman, 14 Feb 2017 | Read review
“Upper rooms away from any street noise.”
 of 5 bubbles HarveySenior, 7 Feb 2017 | Read review
“Hopefully will all be quieter when work is finished”
 of 5 bubbles S6975VJelizabeths, 6 Feb 2017 | Read review
“Higher floors, maybe.”
 of 5 bubbles pmg2013, 6 Feb 2017 | Read review
“The newly renovated rooms are beautiful”
 of 5 bubbles tasha_moynahan, 6 Feb 2017 | Read review
5 of 5