We.booked this hotel on our East Cape road trip and had it confirmed, two days before starting we were informed there would be know refund even for covid lockdown. We sent a text of our displeasure they canceled use with a poor excuse. We were still prepared to go there. Bad attitude and no conscience
What an adorable place. We have a roomy with balcony. The food in the hotel was amazing, staff in the kitchen were lovely. As for the bar staff and locals, wow blew our mind. Would love to go back again.
Just to update everybody .Nothing has changed at this place Should be your last resort if you cant stay at Tokamaru bay or elsewhere. There is no food at this hotel and you cant cook anywhere either and there are no other options at Te puia springs The Hotel has nothing to offer very expensive with a worn out hot spring pool Sorry to say this but for 140 nz per night better sleep in the car
This place shocked us. It is awful. Host rude and unhelpful on the verge of nasty. Lounge locked to us so no TV or comfy chairs. No food available. Room grubby with a filthy, stained undersheet. It was dreadful. Kiwi hospitality is badly let down by this place. Fellow travellers, don't stay here
Three couples travelling together, accommodation booked and confirmed with confirmation number received 5 weeks in advanced. But on arrival no accommodation available. Apparently, although I had made three phone calls to the hotel and spoken with the owner each time, the last call being on the morning of our arrival, I didn't verbally confirm the booking! Also the computer booking system which the owner insisted I use was difficult and not user friendly, the hotel frumpy and grubby, the hot springs smaller than my living room, and the owner, rude, objectionable and unhelpful. Te Puia Springs is in a remote area with limited accommodation. I highly recommend that this place is your last resort, because a resort it ain't!