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Quality Hotel @ The Ambassador

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Quality Hotel @ The Ambassador
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192 Reviews from our TripAdvisor Community

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Showing 187: English reviews
Level Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 July 2016

Our room faced the street so the view wasn't the best. It was also on the side where there is no AC and we were there during a hot January week, so sleeping was rather hard. It is, however located close to a river where we took lovely walks and there are also parks with huge trees within walking distance.

Helpful?
Thank Katie S
Ambassador_Team, Guest Relations Manager at Quality Hotel @ The Ambassador, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Auckland, Auckland, New Zealand
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 July 2016 via mobile

Room on 2nd floor of tower block. Cold and uninviting. Room quite small with recent " cost of paint" to look good but still old still tired everything else. Called hotel but really a motel in disguise. No extra blankets in room. Had leftover food in the fridge 😕 Basic facilities. No eco-friendly options.

Helpful?
Thank Ann B
Ambassador_Team, Guest Relations Manager at Quality Hotel @ The Ambassador, responded to this review

Thank you very much for your review, we really appreciate your feedback. We truly apologise for the bad experience you had when you stayed with us recently and are grateful for you bringing it to our attention so we can quickly work to ensure this doesn’t occur again. More 

Auckland, New Zealand
Level Contributor
4 reviews
Reviewed 30 May 2016

I was not impressed with The Ambassador. I was with 3 small children and we arrived late after a show at the local events centre. I booked initially thinking the photos and location were great, and at a fair price. However I found the suite to be lacking in many ways: 1. Curtains were broken and hanging down from the... More 

Helpful?
Thank Cheriefleur
Ambassador_Team, Guest Relations Manager at Quality Hotel @ The Ambassador, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations you had when you stayed with us recently. Your satisfaction is important to us and we will be using the feedback you provided to make... More 

Tauranga, New Zealand
2 reviews
Reviewed 29 May 2016

Photos do not reflect the actual room. Stains on the sheets, dirty bathroom, old and tired rooms. It was horrible. It was like staying in an Estate block from the East End. No real service from the reception.

Helpful?
Thank Jackie771
Ambassador_Team, Guest Relations Manager at Quality Hotel @ The Ambassador, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Singapore
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 May 2016

Room was average, neat and tidy. Facilities was below average, have to go to reception each time to obtain and return key for the laundry, could do with a better system. Service staff was average, restaurant staff was rude. Requested to turn on the lights as the area we were eating at was dim, staff came around and told us... More 

Helpful?
Thank micsim
Ambassador_Team, Guest Relations Manager at Quality Hotel @ The Ambassador, responded to this review

Thank you very much for your review, we really appreciate your feedback. We truly apologize for the bad experience you had when you stayed with us recently and are grateful for you bringing it to our attention so we can quickly work to ensure this doesn’t occur again. Once again sorry for any inconvenience caused. More 

Palmerston North, New Zealand
Level Contributor
3 reviews
Reviewed 27 April 2016 via mobile

I travel quite a bit with work & every know & then change where I stay. I won't be changing for a while!! What an amazing find, it's had a face lift & a new block of units added. I stayed in the new units last time I was here March for work & it the unit was amazing, really... More 

Helpful?
Thank Debbie R
Ambassador_Team, General Manager at Quality Hotel @ The Ambassador, responded to this review

Thank you very much for your review, our team really appreciate your feedback and work hard to constantly increase the quality of our guest’s experiences. We are very happy that you enjoyed your stay and look forward to seeing you return in the future. Kind regards Sarah King More 

Greytown, New Zealand
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 April 2016

The room was clean, comfy and quiet even though it was beside a busy road. Close to the lift but never heard it once which was great too. There was a good allowance for the wifi, and the speed was just what you'd hope for. Access to local eateries is great and the supermarket across the road meant you could... More 

Helpful?
Thank KiwitoUK
Ambassador_Team, Front Office Manager at Quality Hotel @ The Ambassador, responded to this review

Thank you very much for your review, our team really appreciate your feedback and work hard to constantly increase the quality of our guest’s experiences. We are very happy that you enjoyed your stay and look forward to seeing you return in the future. Lee Reception More 

Limerick, Ireland
Level Contributor
101 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 26 April 2016

Pleasantly surprised by this little hotel. The pictures on the website actually make it look as though there is a massive pool out the front of the hotel. There is a pool alright, but strangely enough it is in the carpark of the hotel. It has a jacuzzi there and the atmosphere around the place is quite relaxed. There is... More 

Helpful?
Thank Darren_R_Beckett
Ambassador_Team, General Manager at Quality Hotel @ The Ambassador, responded to this review

Thank you very much for your review, our team really appreciate your feedback and work hard to constantly increase the quality of our guest’s experiences. We are currently working hard to resolve the issues that guests are experiencing in regards to outside noise and decor and apologise for the inconvenience. We are very happy that you enjoyed your stay and... More 

Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 April 2016 via mobile

Very comfy bed, free parking, pool & free wifi (bit dodgy connection at times but we managed) Hotel is directly across the road from a Pak n' Save so good if you want to get groceries or snacks. Located on corner of Victoria St. Only a short drive to nightlife. We stayed on level 4 (top) No noise problems.

Helpful?
Thank Jessica B
Ambassador_Team, Guest Relations Manager at Quality Hotel @ The Ambassador, responded to this review

Thank you very much for your review, our team really appreciate your feedback and work hard to constantly increase the quality of our guest’s experiences. We are very happy that you enjoyed your stay and look forward to seeing you return in the future. More 

Shrewsbury, United Kingdom
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 April 2016

This hotel is on a very busy road junction with pedestrian crossings. The rooms were 'tired' and needed refurbishing. The stairs had worn and frayed carpets and verged on dangerous. Staff were friendly enough but the bathroom cramped and dated and curtains needed rehanging. Bedding was clean but he room a little dusty in places

Helpful?
Thank Gjs21
Ambassador_Team, Guest Relations Manager at Quality Hotel @ The Ambassador, responded to this review

Thank you very much for your review, we really appreciate your feedback. We truly apologize for the bad experience you had when you stayed with us recently and are grateful for you bringing it to our attention so we can quickly work to ensure this doesn’t occur again. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Central to Hamilton Events and Entertainment.Located in the heart of the city amidst shopping, entertainment and the CBD, Quality Hotel at The Ambassador is within short walking distance to Waikato stadium, Claudelands Event Centre, Seddon Park cricket grounds and only 20 minutes from Hamilton International Airport.Relax in one of 51 guestrooms and suites, cool off in the pool, enjoy a wine in the house bar or dine in Retrospect, the family friendly restaurant with fresh seasonal cuisine. The Quality Hotel at The Ambassador is the ultimate location for the corporate traveler to large sporting or tour groups looking for that iconic touch. ... more   less 

Additional Information about Quality Hotel @ The Ambassador

Address: 86 Ulster Street | Whitiora, Hamilton 3240, New Zealand (Formerly The Ambassador Motel)
Region: New Zealand > North Island > Waikato Region > Hamilton
Price Range: $112 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Quality Hotel @ The Ambassador 3.5*
Number of rooms: 51
Reservation Options:
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Also Known As:
Quality Inn Hamilton
Hotel Style:
#5 Business Hotel in Hamilton
#9 Romantic Hotel in Hamilton
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Questions & Answers

Questions? Get answers from Quality Hotel @ The Ambassador staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book directly with the establishment, get a better room. .Request a room facing away from the roading intersection”
 of 5 bubbles Sutton58, 24 Oct 2016 | Read review
“Hotel rooms overpriced for basic room.”
 of 5 bubbles ToniB165, 1 Oct 2016 | Read review
“easy access to CBD”
 of 5 bubbles fairyLondon_Uk, 26 Jul 2016 | Read review
“Ask for a room with air conditioning during the summer.”
  • View from our room. No AC and that fan didn't help too much.
 of 5 bubbles katiesP6263QW, 14 Jul 2016 | Read review
“Free internet was the only bonus”
 of 5 bubbles Jackie771, 28 May 2016 | Read review
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