1, Booking confirmation email unable to be opened 2. Outside appearance of the property is discusting 3. Room was average, cleaning average, beds comfortable. 4. Arrived and wanted to watch Bathurst - sky wouldnt work, contacted reception who sent duty manager. He thought he got Sky, but said he didnt have it at home and when he left there was still no Sky sport - very disappointing. 5. The whole place in need of a big update. 6. At $200 for 2 people we expected a lot more. Wouldnt stay again.
Used coffee cups in the room from previous guests. Curtains hanging off the rail. Hairs in the sink and beard hairs around the sink. Sticky substance and crumbs in the fridge. The room definitely wasn’t cleaned, maybe just the bed was made up, it made us feel so uncomfortable to stay. When we mentioned it to the front desk we were only told that they will talk to house keeping. I would never stay there again and would encourage people to avoid as there was no resolution made for our issue. To finish this all off we payed $258 for one night of this dirty room. We are so disappointed and want our money back
Positives - large refurbished room comfy bed and pillows. Great front counter team. Things to work on - housekeeping poor there were hairs through the bathroom and blood on the toilet roll holder. Carpet in corridor to room was filthy. Treadmill in gym broken and not working and water dispenser filthy. Spa and pool not in use. I had a cooked breakfast and at $35 was certainly not worth it.
I have rated this hotel higher because your rooms are just lovely.. they have been refurbished to a very high quality...furnishings and decor etc... one of the nicest rooms I have been in. The bed was large and super comfy. A very large room. Shower was great and bathroom was perfectly fine. There was plenty of choice for the tea and coffee. My only fault was that you advertised you had SKY TV...,you did not....I rang reception and they said there was connection issues, so we just had normal TV channels which was OK. A real shame in an otherwise great room and stay.
Incredibly disappointed with this accommodation. Room is tired and carpet has what appears to be blood drops on it. No bath mat or clothes hangars in the room. Staff were apologetic about hangars but at $300 a night, the least they could do is present a clean well stocked room, serviced daily. I avoided the restaurant as pricing was unreasonable. Do not stay here as the poor staff are putting people into rooms that should be out of commission.
Spent 5 nights. Room wasn't serviced in whole stay - you have to request a room service. Requested room coffee supplies to be replenished which partially happened after a second request and long wait . Room appears to have been recently reviewed but the rest of the hotel is showing signs of lack of maintenance for a long time. Definitely not worth the rates they are charging given the service (or lack thereof) and facilities.
We stayed for one night. The staff was very friendly. The room was recently refurbished and was very quiet as the hotel is located off the main road. So we had a good quality of sleep. The hotel is 5km away from the CBD and no eateries are nearby. It was not a matter for us as we had a car. We tried their buffet breakfast, Decent choices and food was fresh. I noticed many families with kids staying at this hotel. It is a good choice for family holiday.
Stayed for 2 nights. Room is big and spacious. Bathroom is big too with superb water pressure. Mattresses were not comfortable, too soft. Pillows were either too soft or too hard. Cleanliness in the room and in the common area - ok ok. Car park is massive. Restaurant- good breakfast.
I found this to be the best place to be in MIQ. It helps that the hotel has a huge car park that guests could walk around at the designated times. I enjoyed my stay in MIQ at this facility. I didn't physically interact with staff, so I don't know what to say about them. The hotel could do with a few more TV channels.
Terrible on all fronts. Food is disgusting. Staff incredibly rude and unhelpful. Some parts of the roof inside of the building is falling in after a little bit of rain. If you get this place for MIQ you are one of the very unlucky ones! Be prepared to order food in. Also be prepared to be told completely contradictory information on a daily basis. A huge thumbs down!!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing