I've just stayed 2 nights at Ramada Hotel in Hamilton whilst celebrating a birthday, with 2 friends. I stayed in the 2 bedroom apartment with 2 Queen beds, and requested a rollaway as well, so everyone had their own beds. The apartment was perfect for 3 of us girls, with plenty of space to relax in, 2 balconies, and perfect location to restaurants and shops. They had the most comfortable beds and loved that both rooms had a TV in each room. The staff were very kind and friendly and liked that there were a team of 3 cleaning the apartment, seemed to be most efficient and effective. Sisterfields is next to the hotel, I had a delicious big breakfast and there is a wonderful selection of cabinet food as well.
The rooms are recently renovated but does not look classy. Just like they've added new wallpaper and that's all. I booked the superior king room but it's very small, just enough space around the bed to walk through. There is only a couple of parking space for guests and its first come first serve and parking space is very tight. Very hard to find other parking aroudn the area that is free. Our room is on the 3rd floor and there are no working elevators. We had to carry our stuff down from parking(level 2) to reception and then back up again to level 3 where our room is located.
I’m a business traveler and had booked a double superior room. The room didn’t even have a desk to work from. I did get another room when I complained but shouldn’t have needed to. The original room wasn’t anything like the images on the website. The shower cycled from warm to scolding hot every few seconds. The bed was so ridiculously hard and the extra blanket supplied (that was really needed as it’s an old cold hotel) was a single size for a king size bed. Reception was unmanned frequently during the day. I will never return here albeit I had high hopes that it would be a good choice given much of it has been renovated. Excellent car parking however.
For $160.00 a night I wasn't expecting a 5 star treatment- just somewhere clean and quiet to lay my head for the evening. Boy was I wrong. Cleanliness and quiet were no where to be seen for our nights stay. Our first room stunk of cigarette smoke, so asked to change rooms (which wasn't a problem with staff). Second room there were stray hairs everywhere, mould in the shower, dirty handprints on the doors. Toilet button was broken/missing broken and shower head was also broken and spay everywhere but down. Was not clean in the slightest. People in the room next door were very noisy and kept us awake half of the night. I would strongly recommend looking elsewhere for accomodation.
Outdated, Unclean, Terrible customer Service. Lost our booking in the system but made us feel like it was out fault. Rooms were not fully cleaned,yes hair here n there and soap scum over shower glass, broken tiles, toilet was continously running and patch work holes in the walls which cn be seen! The apartments aren't fully stocked with basic needs to cook family meal in appartments and you carnt call reception for help because the phones do not work, the receptionist said they were being fixed but they didn't whole entire stay, so you have to walk all the way to reception to get towels as they put 2 towels in a sleep four apartment. The lady at reception needs help with at min very basic customer service everything!!!! The cleaner lady was lovely and the cafe down stairs was the bomb we wish this also filtered through to the rest of the motel!!! I carnt believe this is under Wyndham!!! If we were able to book a family of 12 in another hotel over the long weekend we would have!!!Will not take my family here EVER again.…