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Wai Ora Lakeside Spa Resort

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#23 of 93 Hotels in Rotorua
Certificate of Excellence
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Wai Ora Lakeside Spa Resort
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385 Reviews from our TripAdvisor Community

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There are newer reviews for Wai Ora Lakeside Spa Resort
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Showing 361: English reviews
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 October 2016 via mobile

Wonderful service and delicious food! Located on Lake Rotorua, gorgeous view! Convenient location with shuttle service to center of town. Many tours leave from there. I can't say enough about the meals provided because it was fabulous with a beautiful presentation. Be sure and make dinner reservations.

Helpful?
2 Thank Monica M
Tauranga, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 October 2016

Perfect for couples wanting to relax eat dinner in a award winning restaurant get a massage have a spa and wake up to a delicious cooked breakfast without leaving the premises. There is even an onsite bar for a few quiet drinks before dinner!

Review collected in partnership with this hotel

Helpful?
1 Thank barbara_sellers99
Santa Rosa, California
Level Contributor
81 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 1 October 2016

Stopped here during our stay in Rotorua, New Zealand. Nice rooms right on the lakefront. Great for taking walks in the early morning and evening. Lots of swans and ducks to watch. Small pier at the lakeside. The rooms are nice but not spectacular. No views of the lake from your room except if you open the drapes and then... More 

Helpful?
1 Thank ESTEVE A
Rotorua, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 September 2016

Not up to the standard advertised. Advertised bottle of "Bubbly" was absent. Spa pools were cold as was the sauna. Room OK but not 4.5 star. Dinner was very nice. Massage was nice. Pleasant but wouldn't go back.

Review collected in partnership with this hotel

Helpful?
1 Thank Phil L
Auckland, New Zealand
1 review
Reviewed 7 September 2016

A lovely place to stay and we would definitely choose to stay there again. Rooms were cleaned very well and staff were very friendly. Loved having an onsite massage / spa and the views were lovely looking across the lake.

Review collected in partnership with this hotel

Helpful?
Thank r0imata
Auckland, New Zealand
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 September 2016 via mobile

Grossly overpriced. Over $300 for a Friday night's accommodation. This place advertised a Grabone deal to make up for unadvertised closure of their main attraction: a thermal pool. Clearly a mechanism to fill rooms during maintenance. Hilton prices for average motel feel. Tasty meals although no atmosphere.

Helpful?
2 Thank stephandrob2
WaiOra_Manager, Manager at Wai Ora Lakeside Spa Resort, responded to this review

Dear Stephandrob2, Thank you taking the time to review on our property. I sincerely apologies as your experience did not meet your expectations. Our resort has two different room types, a Deluxe Studio (ground floor) which is comparatively cheaper price than a superior suite room type. Unintentionally, our thermal pool broke down and the part had to be ordered while... More 

Tauranga, New Zealand
1 review
Reviewed 1 September 2016

Well done! We enjoyed our room with lake view. Friendly staff, very good restaurant. Massage in spa was good and respectful. Too bad mineral pool was under repair. However voucher to Hell's Gate more than made up for inconvenience!

Review collected in partnership with this hotel

Helpful?
Thank mjogagan
WaiOra_Manager, Front Office Manager at Wai Ora Lakeside Spa Resort, responded to this review

Kia Ora, Thank you very much for the wonderful review and we are so glad that you both enjoyed Anniversary Escape at the resort. We are lucky to have such a beautiful lake view spot. Please accept our apology for the mineral pool inconvenience. We look forward to welcoming you back soon for another renewing stay. Kind regards, Natcha Suvittayaphan More 

Level Contributor
3 reviews
Reviewed 28 August 2016 via mobile

Fantastic facilities, location and the staff go over and above to make you feel at home. Everything is over and above what you would expect considering price. We felt the staff were so invested in what we were doing. I highly recommend Wai Ora and will be back.

Helpful?
Thank H1714CAsamh
WaiOra_Manager, Front Office Manager at Wai Ora Lakeside Spa Resort, responded to this review

Kia Ora, Thank you for your kind review regarding the service of our Wai Ora team. We always enjoy hearing that you found our staff make you feel like home. They will be thrilled to hear that you had a good weekend break with us. We look forward to assisting you with booking your next stay and thank you for... More 

Rotorua, New Zealand
Level Contributor
5 reviews
Reviewed 27 August 2016 via mobile

My friends and I booked in for their $99 spa package. Great value for money - we were there for 2.5hrs and didn't feel pressured to leave, wonderfully relaxing! Therapists were excellent, facilities were very clean and tidy, canapes delicious and good portion size. Recommend arriving at least 30min prior to appointment if you want to soak in the pool/spa.

Helpful?
Thank JDalla
WaiOra_Manager, Front Office Manager at Wai Ora Lakeside Spa Resort, responded to this review

Kia Ora Dalla, Thank you very much for your lovely feedback at Wai Ora Day Spa. It is a pleasure to read how much you enjoyed your time with us especially wonderful relaxing at our Day Spa and enjoy our facilities. The canape is from our winning award Mokoia Restaurant. Should come back to taste the full menu. We appreciate... More 

Auckland Region, New Zealand
Level Contributor
67 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 25 August 2016

Brilliant checkin experience. Overwhelmingly friendly and helpful. Nicely appointed room - good facilities in a beautifully tranquil setting. Staff awesome. Restaurant outstanding. The spa pool was being maintained so I was given a complimentary voucher for Hells Gate which was divine. Will I be back? Certainly. I can't wait.

Helpful?
Thank liliannz
WaiOra_Manager, Front Office Manager at Wai Ora Lakeside Spa Resort, responded to this review

Kia Ora Lilian, Thank you very much for your lovely feedback. We hope we're able to keep up with your expectations, and I can assure you we'll do our best to provide you another great stay when you come back. We're looking forward to that day. Kind regards, Natcha Suvittayaphan More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Beachfront
  • Spa
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Wai Ora Lakeside Spa Resort is situated on the picturesque shores of Lake Rotorua in quiet parklike surroundings only 3 mins from Rotorua Airport,and 12 mins to the famous geothermal attractions of Rotorua. This award winning resort hotel features luxurious accommodation with private balconies or courtyards with views to the lake; New Zealand's award winning fine dining Mokoia Restaurant specialising in indigenous herbs and spices which creates amazing taste sensations including a daily full vegetarian menu; superb personal service; relaxing Manary English lounge bar and the internationally acclaimed Wai Ora Day Spa featuring the 2011 and 2012 World Luxury Spa Award winning "New Zealand Cultural Spa "regime based on the geothermal muds of Rotorua and wellness practices of the Maori. Rotorua's only World Luxury Spa Award winner. Enjoy the tranquility of the landscaped gardens and serene sounds of the meandering spring feed stream as you enjoy the hot and cold pools, steam room and sauna that make up the Wai Ora Spa Water Experience. The ideal Rotorua relaxation, spa, food taste sensations destination and accommodation base for all other Rotorua activities. ... more   less 

Additional Information about Wai Ora Lakeside Spa Resort

Address: 77 Robinson Avenue, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $179 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Wai Ora Lakeside Spa Resort 4.5*
Number of rooms: 30
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Also Known As:
Wai Ora Lakeside Hotel
Wai Ora Lakeside Resort
Hotel Style:
#3 Top resorts Hotel in Rotorua
#7 Business Hotel in Rotorua
#11 Spa Hotel in Rotorua
#20 Luxury Hotel in Rotorua
#30 Romantic Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Wai Ora Lakeside Spa Resort staff and other travellers.
4 questions
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Kuala Lumpur, Malaysia
Duluth, Minnesota
over a year ago
Cheboygan, Michigan, United States
over a year ago

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Questions? Get answers from Wai Ora Lakeside Spa Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an upstairs room on the north side facing the lake.”
 of 5 bubbles ESTEVEA, 1 Oct 2016 | Read review
“We stayed right by the pool but it was closed for the winter. Could get noisy in the summer.”
 of 5 bubbles JeanneU137, 2 Aug 2016 | Read review
“All rooms were great..all face the lake/second floor would have better view of lake”
 of 5 bubbles PairofFalcons, 30 Jul 2016 | Read review
“Superior rooms are larger and more comfortable”
 of 5 bubbles JuditMcP, 16 Jun 2016 | Read review
“Only couple of larger apartments hav view hav to sit outside and face sideways to see lake where all guests walk”
 of 5 bubbles Evans7538, 31 May 2016 | Read review
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