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SilverOaks Hotel Geyserland

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SilverOaks Hotel Geyserland
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373 Reviews from our TripAdvisor Community

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Showing 355: English reviews
Auckland, New Zealand
Reviewed 1 week ago via mobile

Terrible place should be forced to close and refurb! Pics say it all! The room was shocking No sleep as room right on busy road with trucks going passed all night shaking room! They charge you at checkin before you view your room and I can see why

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Helpful?
2Thank Lissa M
Wellington, New Zealand
Reviewed 2 weeks ago

I stayed here on the 07th jan for one night. Knowing and being aware that Rotorua is a tourist hotspot, I did expect accomodation to be full - which it was. The available hotels were: Silveroaks geyserland, Princess gate and Distinction. When I booked online through booking.com, I noticed these rates were well higher than the $104.40 I paid to...

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1Thank h0spochik
Reviewed 2 weeks ago via mobile

I was hoping to get away to a motel room that felt inviting but this stay was quite the opposite. It was horrible, the beds felt dusty, the pillows had little stains and the bed spread had like a blood stain on it. I didn't want to take my shoes off as the floors and carpets looked disgusting, I didn't...

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1Thank Catherine M
A TripAdvisor Member
Level Contributor
3 reviews
3 helpful votes
Reviewed 2 weeks ago via mobile

Where do I start with this place? No Sky tv. No wifi. No usable pool. Lift not working. Apparently the pool's been out of action for a year. Everything in this hotel looks like it was bought in the 50s and nothing has been cleaned, repaired, renovated, or upgraded since then. The room had stains everywhere. On the carpet. In...

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2Thank A TripAdvisor Member
Auckland, New Zealand
Reviewed 2 weeks ago via mobile

Terrible. Room was run down and dirty, didn't get the room we booked nor the right amount of anything, dirt and squished insects on the bed sheets. Mould everywhere, door key never worked, facilities didn't work and poor customer service from reception. Would rather sleep in car 😊

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Thank shan2789
Wellington, New Zealand
Reviewed 2 weeks ago via mobile

This has to be one of the worst hotels in Rotorua. The whole hotel including the rooms is extremely run down and dated. The hotel is literally falling apart. It looks like the owners have not spent a single dollar on the place in many years. The pool was filthy dirty and was un-swimmable. I could perhaps overlook the issues...

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1Thank matthewrigley
Reviewed 3 weeks ago via mobile

Check the room before paying. Very old fashioned and filthy room. Couldn't stay the night in there so canceled room and went elsewhere. The place needs to be gutted and owner needs to have a look at other hotels in the area. Prices are so high they should be $80 a nogjt

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1Thank Lena W
Reviewed 3 weeks ago

Mold in shower, paintwork on windows almost nonexistent. Other paint work shabby. Instructions how to contact Reception were stained - and there was no phone! Not offered WIFI. Bed was comfortable. Staff didn't smile.

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1Thank Milly184
Reviewed 16 December 2016 via mobile

Ask to see rooms before paying. Bugs, mould, hair, broken lift are just a couple of issues we encountered. Booked 2 nights and after 4 room changes just to get a clean one we only stayed 1 night. No offer of refund and terrible service from management.

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3Thank robert e
Queenstown, Otago, New Zealand
Reviewed 3 December 2016 via mobile

No towels in the room. Had to dust the room. hair in the bath. Someone else used flannel was left hanging on the town rail was used. This is only one of the rooms the other end one was not much better. No lights on at night time over the stairs carpets repaired with duck tape. Staff where friendly.

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6Thank Andrew F

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The hotel overlooks the world famous Pohutu Geyser and is directly opposite the Rotorua International Golf course. The 70 rooms hotel offers pool view rooms and Geyser View Suites, facilities include Geyser View Restaurant, bar, gym, spa, sauna, heated spout pools, Conference Centre, business centre, internet cafe, wireless internet. ... more   less 

Additional Information about SilverOaks Hotel Geyserland

Address: 424 Fenton Street, Rotorua 3010, New Zealand (Formerly Quality Hotel Geyserland)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $91 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SilverOaks Hotel Geyserland 3*
Number of rooms: 70
Reservation Options:
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Also Known As:
Quality Hotel Rotorua
Quality Inn Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from SilverOaks Hotel Geyserland staff and other travellers.
3 questions
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Questions? Get answers from SilverOaks Hotel Geyserland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room 833 - you are looking right over the thermal activity”
 of 5 bubbles h0spochik, 7 Jan 2017 | Read review
“Only use a geyser view room”
 of 5 bubbles jackc825, 26 Oct 2016 | Read review
“Go somewhere else”
 of 5 bubbles larry1811, 25 Oct 2016 | Read review
“for view 832 to 835, 932 to 935”
 of 5 bubbles sisira28, 1 Oct 2016 | Read review
“Just don't book this Hotel”
 of 5 bubbles tracys237, 29 Aug 2016 | Read review
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