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Thanks to John and the team. We enjoyed our stay and the fact that we were able to entertain ourselves on site playing mini golf swimming and playing on the tennis court. The cleaning staff were always polite and helpful. Thanks for making our stay...More
All the pools were not working, the outdoor one, the heated plunge pools and spa. The spa bath jets were broken, tile in bathroom by spa bath broken, towel rail bent badly. Towels in room all frayed and ripped. The only good thing was the...More
Thank Jen N
Response from Greg W, Manager at SilverOaks Hotel GeyserlandResponded 7 January 2015
Thank you for your feedback
We do appreciate that you enjoyed the amazing view of the Geyser.
We do not understand why guests comment that the outoor pool is not operational, it is certainly operational, and it has been well used. We would encourage all...More
I recently traveled to Rotorua and had a reservation for a geyser view room at the Silveroaks Geyserland. Upon arrival at the hotel, the very lovely staffperson informed me that my room was not available and they had put me and my friend up at...More
1 Thank Nicole L
Response from SophieAuckland, General Manager at SilverOaks Hotel GeyserlandResponded 6 January 2015
We do appreciate your comments
The Hotel does not purposely overlook the Hotel, in the night in question we were 100% full and unfortunately the front desk had made a human error and incorrectly entered a booking for one nght instead of two nights, and...More
Our room opened directly onto Pohutu Geyser (pronounced "geezer" in Kiwi). It's somewhat smelly, but watching the spout and looking at the bubbling mud pots compensate for the smell. There the good part ended. Shabby best describes the hotel itself. Our friends' room had no...More
Response from SophieAuckland, Manager at SilverOaks Hotel GeyserlandResponded 6 January 2015
Thank you for your feedback
The Hotel does offer an amazing view of the Pohutu Geyser and mud pools.
We do not understand your comments about the outdoor pool, the pool is fully operational and refreshing. The design of the pool is such that there...More
What a setting! I find it strange, given the location, that this hotel has not been looked after better. The views over Te Puia are astonishing and worth a little inconvenience. That said, this hotel badly needs investment. The manager is great and does his...More
Response from SophieAuckland, Manager at SilverOaks Hotel GeyserlandResponded 31 December 2014
Thank you for your positive feedback, the rooms are very clean and we have a great team of cleaners. The view is amazing and we appreciate that you enjoyed the view,
The Hotel is continuously being upgraded, and we do plan to completely refurbish some...More
US$49 - US$88 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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