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Copthorne Hotel Rotorua

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Copthorne Hotel Rotorua
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301 Reviews from our TripAdvisor Community

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Showing 289: English reviews
Newcastle, Australia
Reviewed 10 January 2017

The room attendants were very friendly. Plenty of parking. Everything seemed fairly clean. However, the beds were stiff and the linen was cheap. Shower head was filled with lime scale. The TV was preset to show Christian channels. You have to scroll through four separate Christian TV channels before you hit three SKY channels and then nothing much else. I...

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Thank Brendosaurus
Auckland, New Zealand
Reviewed 9 January 2017

When we checked in, the toilet and bathroom floor were dirty. Obviously they were not cleaned from the previous stay. The top windows can't be locked, so people can climb in from outside. We had a very rusty fridge in the room and the kettle was rusty inside. It was a very old and dirty room, not up to any...

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Thank jamie529
Los Angeles, California
Reviewed 9 January 2017 via mobile

Pretty much everything is bad. The rooms are shabby and dirty the staff are off hand and don't respond to any problems or issues. The Windows don't open, which is a concern and the fridge only had three legs. In hindsight the window issue obviates the sulphurous emissions from the springs which are only really for those of an olfactory...

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Thank weekl-traveler
Te Awamutu, Waikato, New Zealand
Reviewed 9 January 2017 via mobile

The room decor is very outdated (I was expecting much more up to date with the Copthorne name). The front reception area is spacious and nice. The room we had was fine, a few bits and pieces of old receipts/rubbish under beds, behind side drawers etc is why the lower rating for cleanliness. The 4 single chairs in the lounge...

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Thank Stevii1992
Reviewed 3 January 2017 via mobile

Disappointed in our stay at this hotel, the reception staff let it down from when we arrived ..... couldn't answer a simple question of "is there anywhere in walking distance we can go for dinner?" I was told to look through the pamphlets on the wall! The room was so old and nothing nice about it.... I could hear a...

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2Thank Jodie L
Reviewed 1 January 2017 via mobile

Room was "half renovated". Newer tv, newer furniture, newer bathroom. However the carpet is old stained and loose and wrinked up on the floor. There are stains on the ceiling. The beds and bedding are old and leave a lot to be desired. Last of all the "free wifi" (one of the reasons I picked the place so I could...

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1Thank Scott S
Auckland, New Zealand
Reviewed 30 December 2016 via mobile

We were pleasantly surprised. From all the bad reviews I had read we were expecting the experience to be a negative one but it wasn't. Check in was quick, staff were very efficient and our room was great - spacious, bright and clean. Bed was comfortable and lovely to have a bath and shower. Recommend.

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Thank TMRussel
Reviewed 24 December 2016 via mobile

Worst place in Rotorua ,terrible services and horrible experience.We stayed in room 133 and then the horror began.WC was broken, toilet roll holder was full of rust, bedbugs in one of the bed, called up room service 5 times but no one answered.Room had 7-8 sockets but only 3 worked.Had to walk to the reception to request a brushing kit...

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2Thank Mona k
Reviewed 24 December 2016

Front desk staff were initially helpful, allowing us to check in early. Room was tidy, bathroom desperately needed a clean, mildew and build on just about everything in there. The toilet would not stop running without a sharp tap to the cistern. WIFI was expensive, limited and not worth using for the 500mg a day. On getting into bed, the...

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Thank Samantha H
Reviewed 13 December 2016

A special mention must go to Sunil and his restaurant staff, he provided excellent service. My wife and I weren't staying at the hotel as guest's as we usually stay at a near by hotel. We called in for dinner by chance as the usual restaurant we "used to" go to wasn't open, the food and service were fantastic, we...

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Thank Ed A

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Four-story Motor Hotel located near city center, 2 km from train station. ... more   less 

Additional Information about Copthorne Hotel Rotorua

Address: Fenton St, Rotorua, New Zealand (Formerly Kingsgate Hotel Rotorua)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $119 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Rotorua 4*
Number of rooms: 110
Reservation Options:
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Also Known As:
Rotorua Kingsgate Hotel
Hotel Style:
#46 Luxury Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Copthorne Hotel Rotorua staff and other travellers.
2 questions
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Palo Alto, California
1 month ago

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Questions? Get answers from Copthorne Hotel Rotorua staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bottom floors have nice seating area right outside the room.”
 of 5 bubbles tomaszh697, 15 Feb 2017 | Read review
“Just go elsewhere”
 of 5 bubbles Gregory'sGirl, 27 Jan 2017 | Read review
“Find somewhere else.”
 of 5 bubbles samanthahN717WN, 23 Dec 2016 | Read review
“Go to a different hotel”
 of 5 bubbles A.Duckson, 24 Sep 2016 | Read review
“Room got the afternoon sun had a awesome view with a balcony A/C”
 of 5 bubbles tsmith843, 4 Jul 2016 | Read review
5 of 5